Windows 10: Crash/Freeze Seems Random after adding a second USB external NTFS HDD

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  1. Posts : 18,319
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Mar 2018 #11

    1) Please run the beta log collector and post a zip into this thread:
    (use extract > open)
    log collector v2-beta08.zip

    The prior logs displayed no BSOD.

    2) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings >

    a) under performance > click settings > on performance > click the advanced tab > under virtual memory > click change > post an image of the virtual memory window into the thread using a one drive or drop box share link

    b) under startup and recovery > click settings > post an image of the startup and recovery window in the thread using a one drive or drop box share link

    3) If the computer has Ccleaner > click the windows tab > scroll down to system and advanced > post an image into the thread

    4) In the left lower corner search type: clean > open disk cleanup > scroll up and down > post images into the thread

    5) In the left lower corner search type: reliability > open the reliability monitor > post an image into the thread using a one drive or drop box share link
    Last edited by zbook; 06 Mar 2018 at 17:11.
      My ComputerSystem Spec

  2.    06 Mar 2018 #12

    More logs, etc


    I have attached the logs and also here is a link to dropbox for other images requested:
    https://www.dropbox.com/sh/p6j2m69jhpir5cg/AAC-h3Cl26m3r5f8V1L6cyz9a?dl=0
    Attached Thumbnails Attached Thumbnails CC1.jpg   disk1a.jpg   disk1b.jpg   disk2.jpg   disk3.jpg  

    Crash/Freeze Seems Random after adding a second USB external NTFS HDD Attached Files
      My ComputerSystem Spec


  3. Posts : 18,319
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Mar 2018 #13

    1) For Ccleaner un-check:
    a) Memory Dumps
    b) Windows Log Files
    c) Close Ccleaner
    d) After the next reboot reopen Ccleaner and confirm the settings > post an image into the thread

    2) For Virtual Memory:
    a) Move the dot from Custom size to System managed size
    b) Check Automatically manage paging file size for all drives
    c) reboot
    d) open the virtual memory window and confirm the new changes > post an image into the thread

    3) For Startup and Recovery:
    a) un-check automatically restart
    b) Change write debugging information from Kernel memory dump to automatic memory dump
    c) reboot
    d) open the startup and recovery window and confirm the changes > post an image into the thread

    4) Uninstall Avast:
    Avast Uninstall Utility | Download aswClear for Avast Removal

    5) Turn on Windows defender

    6) Uninstall AI Suite II

    7) Run HD Tune:
    http://www.hdtune.com/
    Post images into the thread for results of the tests on these tabs:
    a) Heath (SMART)
    b) Benchmark
    c) Full error scan

    8) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM Windows 10 Tutorials



    Code:
    Event[469]:  Log Name: System  Source: Disk  Date: 2018-02-13T22:25:29.492  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Larry-PC  Description: An error was detected on device \Device\Harddisk3\DR13 during a paging operation.Event[470]:  Log Name: System  Source: Disk  Date: 2018-02-13T22:25:29.492  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Larry-PC  Description: An error was detected on device \Device\Harddisk3\DR13 during a paging operation.Event[471]:  Log Name: System  Source: Disk  Date: 2018-02-13T22:25:29.492  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Larry-PC  Description: An error was detected on device \Device\Harddisk3\DR13 during a paging operation.
      My ComputerSystem Spec


  4. Posts : 5,727
    Windows 10 Pro X64 16299.192
       07 Mar 2018 #14

    Yes please.
      My ComputersSystem Spec

  5.    07 Mar 2018 #15

    ... Collecting all the requested information


    [QUOTE=zbook;1313069]1) For Ccleaner un-check:
    a) Memory Dumps
    b) Windows Log Files
    c) Close Ccleaner
    d) After the next reboot reopen Ccleaner and confirm the settings > post an image into the thread

    2) For Virtual Memory:
    a) Move the dot from Custom size to System managed size
    b) Check Automatically manage paging file size for all drives
    c) reboot
    d) open the virtual memory window and confirm the new changes > post an image into the thread

    3) For Startup and Recovery:
    a) un-check automatically restart
    b) Change write debugging information from Kernel memory dump to automatic memory dump
    c) reboot
    d) open the startup and recovery window and confirm the changes > post an image into the thread

    4) Uninstall Avast:
    Avast Uninstall Utility | Download aswClear for Avast Removal

    5) Turn on Windows defender

    6) Uninstall AI Suite II

    7) Run HD Tune:
    http://www.hdtune.com/
    Post images into the thread for results of the tests on these tabs:
    a) Heath (SMART)
    b) Benchmark
    c) Full error scan

    8) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM Windows 10 Tutorials


    I am working on collecting all of the stuff requested. HDtune and memtest86+ will obviously take some time. I'll post it all when it is complete.

    lrw
      My ComputerSystem Spec

  6.    08 Mar 2018 #16

    zbook said: View Post
    1) For Ccleaner un-check:
    a) Memory Dumps
    b) Windows Log Files
    c) Close Ccleaner
    d) After the next reboot reopen Ccleaner and confirm the settings > post an image into the thread

    2) For Virtual Memory:
    a) Move the dot from Custom size to System managed size
    b) Check Automatically manage paging file size for all drives
    c) reboot
    d) open the virtual memory window and confirm the new changes > post an image into the thread

    3) For Startup and Recovery:
    a) un-check automatically restart
    b) Change write debugging information from Kernel memory dump to automatic memory dump
    c) reboot
    d) open the startup and recovery window and confirm the changes > post an image into the thread

    4) Uninstall Avast:
    Avast Uninstall Utility | Download aswClear for Avast Removal

    5) Turn on Windows defender

    6) Uninstall AI Suite II

    7) Run HD Tune:
    http://www.hdtune.com/
    Post images into the thread for results of the tests on these tabs:
    a) Heath (SMART)
    b) Benchmark
    c) Full error scan

    8) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM Windows 10 Tutorials



    Code:
    Event[469]:  Log Name: System  Source: Disk  Date: 2018-02-13T22:25:29.492  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Larry-PC  Description: An error was detected on device \Device\Harddisk3\DR13 during a paging operation.Event[470]:  Log Name: System  Source: Disk  Date: 2018-02-13T22:25:29.492  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Larry-PC  Description: An error was detected on device \Device\Harddisk3\DR13 during a paging operation.Event[471]:  Log Name: System  Source: Disk  Date: 2018-02-13T22:25:29.492  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Larry-PC  Description: An error was detected on device \Device\Harddisk3\DR13 during a paging operation.
    Here's my Ccleaner results:
    Click image for larger version. 

Name:	ccleaner.jpg 
Views:	1 
Size:	86.8 KB 
ID:	180007Click image for larger version. 

Name:	virtmem.jpg 
Views:	1 
Size:	62.5 KB 
ID:	180009Click image for larger version. 

Name:	startup.jpg 
Views:	1 
Size:	71.7 KB 
ID:	180010Click image for larger version. 

Name:	HDTune_Health_WDC_____WD1002FAEX-00Z3A.png 
Views:	13 
Size:	29.6 KB 
ID:	180011Click image for larger version. 

Name:	HDTune_Benchmark_WDC_____WD1002FAEX-00Z3A.png 
Views:	13 
Size:	26.1 KB 
ID:	180012Click image for larger version. 

Name:	HDTune_Error_Scan_WDC_____WD1002FAEX-00Z3A.png 
Views:	13 
Size:	14.7 KB 
ID:	180013Click image for larger version. 

Name:	34450128_Unknown.JPG 
Views:	1 
Size:	1.03 MB 
ID:	180014
    Also seen this when rebooting occassionally:
    Click image for larger version. 

Name:	34450112_Unknown.JPG 
Views:	1 
Size:	1,015.4 KB 
ID:	180015

    lrw
      My ComputerSystem Spec


  7. Posts : 18,319
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Mar 2018 #17

    1) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    Post images of the temperatures under load if there were/are any abnormal temperatures

    2) Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    Disk performance

    3) Backup all files to another drive or to the cloud
    4) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    5) Create a brand new restore point
    6) Read these links on Windows driver verifier (do not use the tool until it is communicated in the thread)
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Windows 10 Tutorials
    7) Please update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My ComputerSystem Spec

  •    08 Mar 2018 #18

    zbook said: View Post
    4) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    zbook, make an image of just the C: drive? Is that in addition to 3) backup all files?

    lrw
      My ComputerSystem Spec


  • Posts : 18,319
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Mar 2018 #19

    When backing up files you can copy the files to another drive or to the cloud.
    An additional method is to make a backup image or clone.
    Doing both adds 2 layers of protection.

    The Windows 10 build 1607 + Windows driver verifier + Windows defender offline were incompatible. The incompatibility was manifested by a boot loop which was not fixed until the 1607 > 1703 upgrade.

    When using Windows driver verifier which is designed to have repetitive BSOD having at least 1 backup option is important and the more layers of protection that you have the more comfortable you may be using the tool.
      My ComputerSystem Spec

  •    09 Mar 2018 #20

    zbook said: View Post
    When backing up files you can copy the files to another drive or to the cloud.
    An additional method is to make a backup image or clone.
    Doing both adds 2 layers of protection.

    The Windows 10 build 1607 + Windows driver verifier + Windows defender offline were incompatible. The incompatibility was manifested by a boot loop which was not fixed until the 1607 > 1703 upgrade.

    When using Windows driver verifier which is designed to have repetitive BSOD having at least 1 backup option is important and the more layers of protection that you have the more comfortable you may be using the tool.
    Here are the Speedfan, HD Sentinal displays. Backups are done, restore point set.
    Click image for larger version. 

Name:	speedfan.jpg 
Views:	2 
Size:	79.2 KB 
ID:	180124Click image for larger version. 

Name:	HD Sent Overview.jpg 
Views:	2 
Size:	180.6 KB 
ID:	180122Click image for larger version. 

Name:	HD Sent Perf.jpg 
Views:	2 
Size:	245.0 KB 
ID:	180123Click image for larger version. 

Name:	HD Sent Perf.jpg 
Views:	2 
Size:	200.8 KB 
ID:	180125

    lrw
      My ComputerSystem Spec


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