Windows 10: Login Screen - Frozen Forcing Hard Reboot


  1. Posts : 253
    Windows 10 Pro for Workstations
       28 Feb 2018 #1

    Login Screen - Frozen Forcing Hard Reboot


    On two separate occasions over the past month (the last being 2018-02-27 around 1830hrs), I've locked my computer using the Windows+L option only to return to find it frozen. I use Dell's Security Tools (DDP Console) on my Precision 3520 laptop for FIPS fingerprint identification for login.

    With both occasions, when I attempt to login with my fingerprint, it is not recognized and nothing happens. If I click the login screen and type my password, I get the spinning login circle that does not go away. The first time I let it try to login for >10 minutes. Yesterday I rebooted the computer after about a minute. Each time the system becomes unresponsive and requires holding down the power key to restart.

    I'm running a lot of programs (see below) when this occurs.

    My system information is:
    • Dell Precision 3520
    • Intel Xeon E3-1505M v6 @ 3.00 GHz
    • 32 GB ECC Memory
    • 480 GB SSD
    • Windows 10 Pro Workstation Edition


    Programs running at the time:
    • Amazon Music
    • Philips Device Control Center (for a SpeechMike Premium Air dictation microphone)
    • Nuance Dragon Medical Practice Edition v4 (based on Dragon Profession v15.1)
    • Citrix Receiver v4.11.0.17061 (network connection to my hospital's electronic medical record; Epic)
    • Microsoft Outlook 2016 (whatever the latest version with Outlook 365 is; can't find version number)
    • +/- Google Chrome
    • Dropbox 43.4.50


    I've enclosed the recommended log files. Any help would be appreciated as this is a major pain to reboot during the middle of an active shift in a very busy emergency department.

    Thanks!
    Login Screen - Frozen Forcing Hard Reboot Attached Files
      My ComputerSystem Spec

  2.    01 Mar 2018 #2

    Hi.
    I'm not a BSOD expert, so I'll leave the logs to one of them.
    But, have you turned Fast Startup off? Actually, with an SSD, you should have run the following command in an admin command prompt, to completely disable it:

    powercgf -h off

    Just a thought. It may/may not have any effect.
      My ComputerSystem Spec


  3. Posts : 253
    Windows 10 Pro for Workstations
    Thread Starter
       01 Mar 2018 #3

    It was turned off, but I'll check to make sure an update didn't disable it (it's done it before).
      My ComputerSystem Spec

  4.    01 Mar 2018 #4

    ericnixmd said: View Post
    It was turned off, but I'll check to make sure an update didn't disable it (it's done it before).
    Yeah, does it all the time. But the powercfg -h off will also take care of the hibernation issue, which should be turned off anyway when using an SSD, as it causes unnecessary writes and space on the thing. That *may* be the problem for the lockup; it's just a wag though.
      My ComputerSystem Spec


  5. Posts : 13,527
    Windows 10 Pro
       02 Mar 2018 #5

    Hi ericnixmd,

    From where is the BIOS version downloaded?
    The current installed BIOS version isn't from Dell according to their support page.
      My ComputersSystem Spec


  6. Posts : 253
    Windows 10 Pro for Workstations
    Thread Starter
       03 Mar 2018 #6

    It was downloaded from their support page last week.
      My ComputerSystem Spec


  7. Posts : 13,527
    Windows 10 Pro
       03 Mar 2018 #7

    I see now that I made a small mistake and inadvertently looked things up about the wrong system.


    Configure Driver Verifier
    Please run driver verifier using the following settings for 48 hours.
    • Special Pool
    • Force IRQL checking
    • Pool Tracking
    • Deadlock Detection
    • Security Checks
    • Miscellaneous Checks
    • Power framework delay fuzzing
    • DDI compliance checking



    Warning: driver verifier can cause boot issues and/or performance issues.



    Resetting driver verifier options (recommended in this order)
    1. In normal mode open an administrator command prompt and enter the below command
    2. In safe mode open an administrator command prompt and enter the below command
    3. On 3 boot failures, you'll boot automatically to the recovery options,
      • click Troubleshoot
      • go to the advanced options
      • choose command prompt
      • enter the below command
    4. Boot with the recovery media, see above 4 steps in option 3.
    5. Via the recovery options or recovery media, select a restore point prior enabling driver verifier

    Code:
    verifier /reset


    Crashed when running driver verifier
    1. Reset driver verifier
    2. Boot in normal mode if necessary
    3. Follow Blue Screen of Death (BSOD) Posting Instructions to provide the requested logs
      My ComputersSystem Spec


  8. Posts : 253
    Windows 10 Pro for Workstations
    Thread Starter
       03 Mar 2018 #8

    I'm on vacation right now for my wife's birthday. I'll try this when I get back Tuesday. What does this do?
      My ComputerSystem Spec


  9. Posts : 13,527
    Windows 10 Pro
       03 Mar 2018 #9

    Nothing more than validating actions the selected drivers do, if a driver does something it shouldn't driver verifier catches it and crashes the system.
      My ComputersSystem Spec


 

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