Windows 10: THREAD_STUCK_IN_DEVICE_DRIVER BSOD after iTunes or Win10Pro update

  1.    21 Feb 2018 #1

    THREAD_STUCK_IN_DEVICE_DRIVER BSOD after iTunes or Win10Pro update


    I am having THREAD_STUCK_IN_DEVICE_DRIVER BSOD on HP Probook 450 G1 most often after updating Win10Pro or iTunes and rebooting. Windows resolves the BSOD and then the computer funtions fine for a while. BSOD only on startup or reboot, never while using it.WinDbg localizes the error to:BugCheck EA, {ffffd701c2153040, 0, 0, 0}*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sysProbably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+3f )Followup: MachineOwner---------nt!KeBugCheckEx:fffff800`f5df10e0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffff8582`c8a142f0=00000000000000eaI have specifically updated graphics drivers for Intel HD 4600 and AMD Radeon HD 8750M. No other drivers appear to be outdated.I have updated the BIOS to most current and have most recent Win10Pro updates.I have run the Forum data collection file asESKTOP-GDLM6OR-Mon_02_19_2018_171235_69I would appreciate and advice on how to proceed.
    THREAD_STUCK_IN_DEVICE_DRIVER BSOD after iTunes or Win10Pro update Attached Files
      My ComputerSystem Spec

  2.    22 Feb 2018 #2

    Hi There,

    Seems to be a problem with the GPU driver:

    Code:
    0x100000EA:    THREAD_STUCK_IN_DEVICE_DRIVER_M (2018-02-20 00:32:48) [Windows 10] 
     
    CAUSED BY:     dxgkrnl.sys  * DirectX Graphics Kernel (Windows System File)  
                   atikmpag.sys [2017-09-20] * ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) * => http://support.amd.com/us/Pages/AMDSupportHub.aspx  
                   atikmdag.sys [2017-09-20] * ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) * => http://support.amd.com/us/Pages/AMDSupportHub.aspx  
     
    PROCESS:       System

    You should reinstall the newest version of the AMD driver for your graphics card "AMD Radeon HD 8750M".
    Please use DDU to remove the actual driver:
    Display Driver Uninstaller: How to use
    Display Driver Uninstaller (DDU) is a small software that can help the user to uninstall the display driver from the users PC. It can uninstall the driver for all the lead display chip developers, viz. Nvidia, AMD and Intel.


    After removing the actual driver please use the correct driver from this link:
    Mobile
      My ComputerSystem Spec

  3.    23 Feb 2018 #3

    Thanks for your help


    I had updated the AMD drivers, but did not remove the older remnants with DDU. Thanks for pointing me in that direction. Will update if not solved.
      My ComputerSystem Spec

  4.    27 Feb 2018 #4

    Alright, let us know if you have problems again.
      My ComputerSystem Spec


 

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