Windows 10: BSOD while playing Civilization 6 , CLOCK_WATCHDOG_TIMEOUT


  1. Posts : 3
    Microsoft windows 10 pro 64
       18 Feb 2018 #1

    BSOD while playing Civilization 6 , CLOCK_WATCHDOG_TIMEOUT


    Hello Everyone,
    I have been getting the BSOD lately. It has been happening when playing Civilization 6. The latest one had the CLOCK_WATCHDOG_TIMEOUT on it. Any help would be greatly appreciated!

    Thank you!
    Tim
    BSOD while playing Civilization 6 , CLOCK_WATCHDOG_TIMEOUT Attached Files
      My ComputerSystem Spec


  2. Posts : 13,527
    Windows 10 Pro
       18 Feb 2018 #2

    Please run the DM Log Collector again and upload a new zip file, the current attached zip is empty.
      My ComputersSystem Spec


  3. Posts : 3
    Microsoft windows 10 pro 64
    Thread Starter
       18 Feb 2018 #3

    It keeps making empty zip files. Any suggestions?
      My ComputerSystem Spec


  4. Posts : 13,527
    Windows 10 Pro
       18 Feb 2018 #4
      My ComputersSystem Spec


  5. Posts : 3
    Microsoft windows 10 pro 64
    Thread Starter
       18 Feb 2018 #5

    Thank you that one worked. Only problem is the previous tool seems to have emptied my minidump folder. I am attaching what I have anyway and will update with next BSOD.
    TIM_PC (2018-02-18 20 11).zip
      My ComputerSystem Spec


  6. Posts : 13,527
    Windows 10 Pro
       19 Feb 2018 #6

    The DM Log Collector copies the content of the minidump, it doesn't move or delete the dumps.

    Seeing that the crashes are a combo of 0x124 (WHEA_UNCORRECTABLE_ERROR) and 0x101 (CLOCK_WATCHDOG_TIMEOUT), please perform the below tests.





    BSOD while playing Civilization 6 , CLOCK_WATCHDOG_TIMEOUT STOP 0x124 Troubleshooting BSOD while playing Civilization 6 , CLOCK_WATCHDOG_TIMEOUT
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    BSOD while playing Civilization 6 , CLOCK_WATCHDOG_TIMEOUT ONE BSOD while playing Civilization 6 , CLOCK_WATCHDOG_TIMEOUT
     CPU TEST

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.




    BSOD while playing Civilization 6 , CLOCK_WATCHDOG_TIMEOUT TWO BSOD while playing Civilization 6 , CLOCK_WATCHDOG_TIMEOUT
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    BSOD while playing Civilization 6 , CLOCK_WATCHDOG_TIMEOUT Diagnostics Test BSOD while playing Civilization 6 , CLOCK_WATCHDOG_TIMEOUT
     HDD TEST

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




    BSOD while playing Civilization 6 , CLOCK_WATCHDOG_TIMEOUT FOUR BSOD while playing Civilization 6 , CLOCK_WATCHDOG_TIMEOUT
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.

    In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor
    • the frequency of the GPU,
    • the GPU memory clock,
    • the temperature,
    • the power,
    • the load on the GPU,
    • Etc.

    I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.
      My ComputersSystem Spec


 

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