Windows 10: Freeze and restart playing BF1 [PSHED.dll, ntoskrnl.exe, hal.dll]

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  1.    16 Feb 2018 #1

    Freeze and restart playing BF1 [PSHED.dll, ntoskrnl.exe, hal.dll]


    Hi everyone

    Symptoms:

    Every time I join a multiplayer game of BF1 the game freezes within 5-10 seconds, and eventually after about 10-15 seconds the machine reboots. I am unable to alt+tab or ctrl+alt+delete while it is frozen. No audio plays during the freeze.

    Bluescreenviewer indicates that it is consistently the following files that are affected:

    Filename Address In Stack From Address To Address Size Time Stamp Time String Product Name File Description File Version Company Full Path
    hal.dll hal.dll+3beff fffff800`ef2e3000 fffff800`ef362000 0x0007f000 0x891afc00 22/11/2042 16:30:40 Microsoft® Windows® Operating System Hardware Abstraction Layer DLL 10.0.16299.248 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\hal.dll
    ntoskrnl.exe ntoskrnl.exe+382340 fffff800`eea0d000 fffff800`ef2e3000 0x008d6000 0x5a7e7659 10/02/2018 15:34:33 Microsoft® Windows® Operating System NT Kernel & System 10.0.16299.248 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\ntoskrnl.exe
    PSHED.dll PSHED.dll+148a fffff80c`a0960000 fffff80c`a0977000 0x00017000 0xfe1a7c40 04/02/2105 10:56:48 Microsoft® Windows® Operating System Platform Specific Hardware Error Driver 10.0.16299.15 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\PSHED.dll


    What I have tried:


    1. Run Memtest overnight - no issues
    2. CMOS reset
    3. Repair BF1 from within Origin
    4. Reinstall BF1
    5. Completely reformat SSD (not keeping any user files), install Origin, install BF1, Install latest Nvidia driver (no 3D drivers, no HD audio drivers, no Geforce Experience)
    6. Tried a new DP cable and checked connections
    7. Stress tested GPU using FurMark and Heaven Benchmark (temperatures were ~70-75c and no errors or crashes)
    8. Been through hundreds of troubleshooting posts online, including changing how PhysX is handled (CPU/GPU), ensured DX12 is deselected, adjusted various in game video settings.



    Current status

    A brand new system running off a formatted and tested SSD with only Origin, BF1 and the latest video driver installed.

    The same problem exists - I join a game, within 5-10 seconds the machine freezes.

    I suspect a hardware issue with the GPU but just wanted people's opinions. Last time I took the GPU back to the store (for the same issue) they returned it saying it tested fine.

    So far this only occurs with BF1. I currently can't test with any other demanding games because they are still downloading in Steam. I will test with ARMA 3 in a few hours when it's installed and update this post.

    Thanks for reading!

    v

    gamingpc-170218.zip


    Updates

    No updates
      My ComputerSystem Spec

  2.    17 Feb 2018 #2

    Driver Verifier results


    I ran Driver Verifier for about 4 hours, no issues.

    I tried to edit this into the original post but couldn't figure out how, so here it is.

    I now have Steam installed as well, so the complete list of installed programs is:

    Origin
    Battlefield 1
    Nvidia Driver 390.77-desktop-win10-64bit-international-whql
    Steam
    DM Log Collector

    The issue remains the same.
      My ComputerSystem Spec


  3. Posts : 3,479
    64bit Win 10 Pro ver 1803 Build 17134.165 and W10 Insider Build 17713
       17 Feb 2018 #3

    Hardware issue is still the most likely explanation. Make sure you are not overclocking. I see you have not yet tried a CPU test.

     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputersSystem Spec

  4.    17 Feb 2018 #4

    Thanks Phil

    I ran Prime95 for about 20 minutes. When my cores reached 99c I stopped the test - there were no errors.

    [Sat Feb 17 19:29:02 2018]
    Compare your results to other computers at CPU Benchmarks for Lucas-Lehmer/Trial Factor - PrimeNet
    Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
    CPU speed: 4080.31 MHz, 4 hyperthreaded cores
    CPU features: Prefetch, SSE, SSE2, SSE4, AVX, AVX2, FMA
    L1 cache size: 32 KB
    L2 cache size: 256 KB, L3 cache size: 8 MB
    L1 cache line size: 64 bytes
    L2 cache line size: 64 bytes
    TLBS: 64
    Prime95 64-bit version 28.5, RdtscTiming=1
    Best time for 1024K FFT length: 3.188 ms., avg: 3.324 ms.
    Best time for 1280K FFT length: 4.276 ms., avg: 4.983 ms.
    Best time for 1536K FFT length: 5.353 ms., avg: 5.518 ms.
    Best time for 1792K FFT length: 6.512 ms., avg: 6.693 ms.
    Best time for 2048K FFT length: 7.740 ms., avg: 7.917 ms.
    Best time for 2560K FFT length: 9.912 ms., avg: 10.133 ms.
    Best time for 3072K FFT length: 11.781 ms., avg: 12.017 ms.
    [Sat Feb 17 19:35:50 2018]
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    Self-test 12K passed!
    [Sat Feb 17 19:40:54 2018]
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    Self-test 8K passed!
    [Sat Feb 17 19:47:31 2018]
    Self-test 15K passed!
    Self-test 15K passed!
    Self-test 15K passed!
    Self-test 15K passed!
    Self-test 15K passed!
    Self-test 15K passed!
    Self-test 15K passed!
    Self-test 15K passed!
    [Sat Feb 17 19:52:40 2018]
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    Self-test 10K passed!
    [Sat Feb 17 19:57:46 2018]
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    Self-test 16K passed!
    [Sat Feb 17 20:02:51 2018]
    Self-test 12K passed!
    Self-test 16K passed!
    Self-test 16K passed!
      My ComputerSystem Spec


  5. Posts : 3,479
    64bit Win 10 Pro ver 1803 Build 17134.165 and W10 Insider Build 17713
       17 Feb 2018 #5

    That's quite hot for only 20 mins testing. I wonder if you may in fact be getting problems because of inadequate cooling. Did you install the CPU yourself and provide good thermal contact using the thermal paste?

    Next time you run the game also run a temperature monitor to check this out.
      My ComputersSystem Spec

  6.    17 Feb 2018 #6

    That was using the first option in Prime95 - Small FFTs (maximum heat, FPU stress etc).

    I ran it again and it the temps actually get to 99% almost immediately.

    I have a Corsair HD-801 Water Cooling system on the CPU. I was careful to get a good contact when I installed it, although perhaps the contact has become compromised over time?

    When I try to play BF1, the temps get to about 60c (report attached) before the game crashes. Same crash, exactly the same 3 files highlighted in bluescreenview.


    OpenHardwareMonitor.Report.txt
      My ComputerSystem Spec


  7. Posts : 3,479
    64bit Win 10 Pro ver 1803 Build 17134.165 and W10 Insider Build 17713
       17 Feb 2018 #7

    On my system the temp reaches a maximum of 80°C for the same test. This is air cooled with fans.

    However, the fact that your game does not get above 60°C tends to rule out temperature effects.

    Try posting a new set of logfiles using the beta08 log collector - provided at the end of the BSOD posting instructions. This provides some additional files that might be useful for checking your issue.
      My ComputersSystem Spec

  8.    17 Feb 2018 #8

    I managed to play ARMA 3 for a couple of hours with no crashes.

    Beta08 log collector file attached:

    DESKTOP-QFQP3NO (2018-02-18 13 10).zip
      My ComputerSystem Spec


  9. Posts : 18,594
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Feb 2018 #9

    The BSOD log collector was no longer able to collect mini dump files.

    1) Open Ccleaner > click Windows tab > scroll down to system and advanced > post an image into the thread
    2) In the left lower corner search type: clean > open disk cleanup > scroll up and down > post images into the thread
    3) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings >
    a) under performance click settings > on performance options click the advanced tab > under virtual memory click change > post an image of the virtual memory window into the thread using a one drive or drop box share link
    b) under startup and recovery click settings > under system failure > un-check automatically restart and make sure write debugging information is automatic memory dump with dump file memory.dmp.

    4) Download and install the Intel Processor Diagnostic Tool (IPDT)

    When the test completes please use the Microsoft snipping tool to post an image into the thread.
    Download Intel® Processor Diagnostic Tool:
    Download Intel® Processor Diagnostic Tool
    The Intel® Processor Diagnostic Tool:
    The Intel® Processor Diagnostic Tool

    5) Update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    6) Download and install: Whocrashed:
    http://www.resplendence.com/whocrashed
    a) After all of the above steps > above analyze click on tools > click crash dump test > type: ACCEPT
    b) Click analyze > post an image into the thread using one drive or drop box share link
    c) Run the beta version of the log collector > post a zip into the thread
    log collector v2-beta08.zip




    Code:
    16/02/2018 19:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffff928341970028
    P4: be000000
    P5: 800400
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\021718-5312-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-8171-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2838.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2848.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2878.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_73b9941a30176c7f65dcd408cc18b91617284ca_00000000_cab_13b828f4
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: aae6619c-fc02-44d7-b6eb-a42e72c9d89c
    Report Status: 2049
    Hashed bucket:16/02/2018 19:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffff928341970028
    P4: be000000
    P5: 800400
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\021718-5312-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-8171-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2838.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2848.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2878.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_73b9941a30176c7f65dcd408cc18b91617284ca_00000000_02b82887
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: aae6619c-fc02-44d7-b6eb-a42e72c9d89c
    Report Status: 4
    Hashed bucket:
    17/02/2018 15:35    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffff980560000028
    P4: be000000
    P5: 800400
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\021818-3984-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-8421-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B17.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B26.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B47.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_1b92b42361ab1b5ed7f01728a49ee68aba845311_00000000_cab_1b8c2cec
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: febe0abc-6c84-435d-b66f-49156a003aa4
    Report Status: 2049
    Hashed bucket:
    17/02/2018 15:35    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffff980560000028
    P4: be000000
    P5: 800400
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\021818-3984-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-8421-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B17.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B26.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B47.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_1b92b42361ab1b5ed7f01728a49ee68aba845311_00000000_02c82b46
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: febe0abc-6c84-435d-b66f-49156a003aa4
    Report Status: 4
    Hashed bucket:
      My ComputerSystem Spec

  10.    18 Feb 2018 #10

    [QUOTE=zbook;1299629]The BSOD log collector was no longer able to collect mini dump files.

    1) Open Ccleaner > click Windows tab > scroll down to system and advanced > post an image into the thread

    Click image for larger version. 

Name:	cc.PNG 
Views:	1 
Size:	71.4 KB 
ID:	177556
    2) In the left lower corner search type: clean > open disk cleanup > scroll up and down > post images into the thread

    Click image for larger version. 

Name:	cleanup.PNG 
Views:	13 
Size:	20.9 KB 
ID:	177559Click image for larger version. 

Name:	cleanup2.PNG 
Views:	13 
Size:	19.9 KB 
ID:	177560

    3) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings >
    a) under performance click settings > on performance options click the advanced tab > under virtual memory click change > post an image of the virtual memory window into the thread using a one drive or drop box share link

    Click image for larger version. 

Name:	vm.PNG 
Views:	13 
Size:	15.3 KB 
ID:	177558
    b) under startup and recovery click settings > under system failure > un-check automatically restart and make sure write debugging information is automatic memory dump with dump file memory.dmp.

    4) Download and install the Intel Processor Diagnostic Tool (IPDT)

    When the test completes please use the Microsoft snipping tool to post an image into the thread.
    Download Intel® Processor Diagnostic Tool:
    Download Intel® Processor Diagnostic Tool
    The Intel® Processor Diagnostic Tool:
    The Intel® Processor Diagnostic Tool

    Click image for larger version. 

Name:	ipdt.PNG 
Views:	1 
Size:	56.3 KB 
ID:	177557

    5) Update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    6) Download and install: Whocrashed:
    http://www.resplendence.com/whocrashed
    a) After all of the above steps > above analyze click on tools > click crash dump test > type: ACCEPT
    b) Click analyze > post an image into the thread using one drive or drop box share link
    c) Run the beta version of the log collector > post a zip into the thread
    log collector v2-beta08.zip

    DESKTOP-QFQP3NO (2018-02-18 20 55).zip
      My ComputerSystem Spec


 
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