New
#21
1) There were multiple misbehaving drivers identified in the memory dump debugging:
a) 1 recurrent Nvidia GPU driver
b) 1 Realtek wireless LAN driver
c) 2 ESET AV drivers
2) Open administrative command prompt and type or copy and paste:
3) sfc /scannow
4) dism /online /cleanup-image /restorehealth
5) chkdsk /scan
6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
7) Make sure that there is no over clocking during the troubleshooting process
8) Uninstall ESET using the applicable uninstall tool:
Uninstall ESET manually using the ESET uninstaller toolESET Knowledgebase
Uninstallers (removal tools) for common Windows antivirus softwareESET Knowledgebase
a) Turn on Windows defender
b) Wait 2 weeks before reinstalling ESET so that there is sufficient time to observe the Nvidia GPU drivers
and have a significant period of stability.
c) If there are BSOD after re-installing ESET AV in 2 weeks then find alternative AV software.
d) If there are no BSOD after re-installing ESET in 2 weeks then continue using the AV software.
9) Update Rtwlanu.sys using device manager and source below
10) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
a) Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 16 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM Windows 10 Tutorials
11) If there are any BSOD after the uninstallation of ESET and updating rtwlanu please post a new zip (beta) into the thread:
log collector v2-beta08.zip
rtwlanu.sys Tue Jan 30 19:48:54 2018 (5A712086)
nvlddmkm.sys Fri Oct 27 10:49:39 2017 (59F35593)
nvlddmkm.sys (23.21.13.8813, 16.15 MB (16,936,048 bytes), 11/9/2017 4:40 AM)
epfw.sys Wed Jan 25 06:40:04 2017 (58889CA4)
em008k_64.dll Fri Oct 27 09:15:42 2017 (59F33F8E)
rtwlanu.sys Realtek RTLxxxxx Wireless USB 2.0 Adapter
Used by different manufacturer'shttp://www.realtek.com.tw/downloads/
nvlddmkm.sys nVidia Video drivers http://www.nvidia.com/Download/index.aspx
Get from OEM for laptops
epfw.sys ESET Support: http://kb.eset.com/
Downloads: http://www.eset.com/int/download/home/
Code:Name [00000002] Realtek 8812AU Wireless LAN 802.11ac USB NICAdapter Type Ethernet 802.3Product Type Realtek 8812AU Wireless LAN 802.11ac USB NICInstalled YesPNP Device ID USB\VID_0BDA&PID_8812\123456Last Reset 2/15/2018 9:23 PMIndex 2Service Name RtlWlanuIP Address 192.168.1.90, fe80::700f:6f36:44e4:ab96IP Subnet 255.255.255.0, 64Default IP Gateway 192.168.1.254DHCP Enabled YesDHCP Server 192.168.1.254DHCP Lease Expires 1/2/1970 11:06 AMDHCP Lease Obtained 1/1/1970 11:06 AMMAC Address 80:3F:5D:11:04:9ADriver c:\windows\system32\drivers\rtwlanu.sys (1030.23.502.2017, 6.82 MB (7,147,888 bytes), 10/2/2017 8:30 PM)Code:rtlwlanu Realtek Wireless LAN 802.11n USB 2.0 Network Adapter c:\windows\system32\drivers\rtwlanu.sys Kernel Driver No Manual Stopped OK Normal No NoCode:Name NVIDIA GeForce GTX 760PNP Device ID PCI\VEN_10DE&DEV_1187&SUBSYS_27683842&REV_A1\4&AAF0B89&0&0011Adapter Type GeForce GTX 760, NVIDIA compatibleAdapter Description NVIDIA GeForce GTX 760Adapter RAM (1,048,576) bytesInstalled Drivers C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dllDriver Version 23.21.13.8813INF File oem5.inf (Section022 section)Color Planes Not AvailableColor Table Entries 4294967296Resolution 1920 x 1080 x 60 hertzBits/Pixel 32Memory Address 0xFD000000-0xFE0FFFFFMemory Address 0xF0000000-0xF9FFFFFFMemory Address 0xF8000000-0xF9FFFFFFI/O Port 0x0000E000-0x0000EFFFIRQ Channel IRQ 24I/O Port 0x000003B0-0x000003BBI/O Port 0x000003C0-0x000003DFMemory Address 0xA0000-0xBFFFFDriver c:\windows\system32\driverstore\filerepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvlddmkm.sys (23.21.13.8813, 16.15 MB (16,936,048 bytes), 11/9/2017 4:40 AM)Code:nvlddmkm nvlddmkm c:\windows\system32\driverstore\filerepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvlddmkm.sys Kernel Driver No Manual Stopped OK Ignore No No
Last edited by zbook; 19 Feb 2018 at 02:48.