Windows 10: Random BSOD when gaming "BAD POOL HEADER" Solved

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  1. Posts : 10,709
    Windows 10 Pro and Windows 10 Pro Insider
       31 Jul 2015 #21

    Honestly, I wouldn't use Norton or McAfee. They both cause too many problems. Maybe I don't understand you, but you say you haven't had any BSODs since May, but you have dump files from June and July. There have been reports of a lot of people having problems with AMD GPU drivers in Windows 10.
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  2.    31 Jul 2015 #22

    Another BSOD occured, was playing a game when a small square appeared on the top of the screen, began flickering, and then the bsod occured. Here's the dump, I wonder if the cause is consistent
      My ComputerSystem Spec

  3. Posts : 10,709
    Windows 10 Pro and Windows 10 Pro Insider
       01 Aug 2015 #23

    Use !analyze -v to get detailed debugging information.
    BugCheck 3B, {c0000005, fffff80083218880, ffffd000745535d0, 0}
    *** WARNING: Unable to verify timestamp for SRTSP64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
    Probably caused by : SRTSP64.SYS ( SRTSP64+18880 )
    Followup: MachineOwner

    That is Symantec Real Time Storage Protection. You obviously did not uninstall Norton.
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  4.    01 Aug 2015 #24

    I couldn't uninstall it until I copied my backup files from it, it's uninstalled now
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  5.    04 Aug 2015 #25

    I haven't had any bsods for now but I still have visual issues in games such as

    Attachment 28473
      My ComputerSystem Spec

  6. Posts : 10,709
    Windows 10 Pro and Windows 10 Pro Insider
       04 Aug 2015 #26

    That looks very much like a video card problem. Please download and run the benchmark for Ungine Heaven When you first open it, you will have the set up page. set it up simply like this.

    Attachment 28482

    then click run. When the next page gets loaded and starts moving, click the Benchmark button on the top left and it will run a benchmark and give you a score. just watch your temps, and watch for any artifacting in the picture. This is much more interesting than Furmark.
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  7.    05 Aug 2015 #27

    Ran it with norton uninstalled, and got 1 artifact throughout the test

    Ran it with norton installed, way more artifacts and eventually a blue screen

    It is more than likely that my gpu is defective I guess, it did all begin occurring after I got it. Never had issues with norton beforehand
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  • Posts : 10,709
    Windows 10 Pro and Windows 10 Pro Insider
       05 Aug 2015 #28

    try leaving Norton uninstalled and replace it with Microsoft Security Essentials ( For a while and see how it does. Also don't forget to use the Norton Removal Tool to get all the left over Norton out of the system.

    Even if it is your graphics card, it seems to make a big difference without Norton. Maybe you can get a little more use out of your card.
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  •    05 Aug 2015 #29

    I don't have a problem with using microsoft security essentials, I just don't know if it's efficient or not when it comes to detecting viruses since it's free
      My ComputerSystem Spec

  • Posts : 10,709
    Windows 10 Pro and Windows 10 Pro Insider
       05 Aug 2015 #30

    I used it and free malwarebytes for quite a few years without a problem. The best anti virus is you knowing where you are going, what you are downloading and where it comes from. I never download anything from any place other than the author's web site and I always watch out for the unwanted add ons. For our purposes here, Security Essentials is the only AV I am aware of that has never caused a BSOD. That is the first thing you want to accomplish. After you are sure you are stable, you can start trying programs out. Just make sure it is one at a time. That way if the BSODs start again, you will know what caused it.
      My ComputersSystem Spec

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