Windows 10: Occasional red screen and blue screens when playing various games.

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  1.    08 Feb 2018 #1

    Occasional red screen and blue screens when playing various games.


    So, I upgraded my motherboard, power supply, and processor this last week and haven't stopped having issues with it since then. I've tried getting a fresh installation of Windows, that didn't help. I've tried using DDU to remove any conflicting drivers. That still didn't work. To be more specific on what is happening, I crash at random times whilst playing games such as overwatch, tf2, gmod, etc. Sometimes it's a hard red screen crash and sometimes it's a blue screen with the error "SYSTEM_SERVICE_EXCEPTION". I'd really appreciate some help. I play with my friends quite often and don't like leaving them hanging.
    Occasional red screen and blue screens when playing various games. Attached Files
      My ComputerSystem Spec


  2. Posts : 3,463
    64bit Win 10 Pro ver 1803 Build 17134.165 and W10 Insider Build 17713
       09 Feb 2018 #2

    Hello and welcome to TenForums :)

    Unfortunately there are no minidump files being created so that we can do crash analysis.
    Code:
    2018-02-08T16:35:49.435		Unable to produce a minidump file from the full dump file.
    2018-02-08T18:24:02.020		Unable to produce a minidump file from the full dump file.
    2018-02-08T19:41:50.573		Unable to produce a minidump file from the full dump file.
    2018-02-08T21:06:54.175		Unable to produce a minidump file from the full dump file.
    Please have a look to see if you have a memory.dmp file in your C:\WINDOWS directory and please share it using OneDrive (it will be too large to upload here).

    I also see lots of corrected hardware errors:
    Code:
    2018-02-08T19:08:13.569		A corrected hardware error has occurred.Reported by component: Processor CoreError Source: Corrected Machine CheckError Type: Cache Hierarchy ErrorProcessor APIC ID: 2The details view of this entry contains further information.
    2018-02-08T19:08:13.569		A corrected hardware error has occurred.Reported by component: Processor CoreError Source: Corrected Machine CheckError Type: Cache Hierarchy ErrorProcessor APIC ID: 3The details view of this entry contains further information.
    2018-02-08T19:09:13.564		A corrected hardware error has occurred.Reported by component: Processor CoreError Source: Corrected Machine CheckError Type: Cache Hierarchy ErrorProcessor APIC ID: 2The details view of this entry contains further information.
    2018-02-08T19:09:13.564		A corrected hardware error has occurred.Reported by component: Processor CoreError Source: Corrected Machine CheckError Type: Cache Hierarchy ErrorProcessor APIC ID: 3The details view of this entry contains further information.
    2018-02-08T19:35:13.566		A corrected hardware error has occurred.Reported by component: Processor CoreError Source: Corrected Machine CheckError Type: Cache Hierarchy ErrorProcessor APIC ID: 2The details view of this entry contains further information.
    2018-02-08T19:59:32.552		A corrected hardware error has occurred.Reported by component: Processor CoreError Source: Corrected Machine CheckError Type: Cache Hierarchy ErrorProcessor APIC ID: 3The details view of this entry contains further information.
    2018-02-08T20:12:32.548		A corrected hardware error has occurred.Reported by component: Processor CoreError Source: Corrected Machine CheckError Type: Cache Hierarchy ErrorProcessor APIC ID: 2The details view of this entry contains further information.
    If you can provide further logfiles from the Beta08 version of our Log Collector we might be able to get more information on these errors. See the end of the BSOD Posting Instructions for this log collector, extract the files from the provided zipfile and then run the log collector.
      My ComputersSystem Spec

  3.    12 Feb 2018 #3

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
    Linked above is my memory.dmp file. Sorry for taking so long to get back with you.
    Also, linked to the post is the logs from the Beta08 version of the collector.
    (Not really sure why it's acting like that link is just to the front page, but whatever.)
    Occasional red screen and blue screens when playing various games. Attached Files
      My ComputerSystem Spec


  4. Posts : 3,463
    64bit Win 10 Pro ver 1803 Build 17134.165 and W10 Insider Build 17713
       12 Feb 2018 #4

    The memory.dmp file turned out to be corrupted which probably explains why the mini-dump file could not be created. So I can't provide any new information on the BSOD crash.

    Since there are clearly some hardware issues it would be worth updating your BIOS for the motherboard. There are several revisions for your board so make sure you get the right one.
      My ComputersSystem Spec

  5.    12 Feb 2018 #5

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    I hope this fixed it. I got the F9 update for my motherboard and then ran it again.
      My ComputerSystem Spec


  6. Posts : 3,463
    64bit Win 10 Pro ver 1803 Build 17134.165 and W10 Insider Build 17713
       13 Feb 2018 #6

    No change as far as I can see. What revision is your board - rev4.1?
      My ComputersSystem Spec

  7.    13 Feb 2018 #7

    According to CPU-Z, my motherboard's chipset is in Rev. 02 and my Southbridge is in Rev. 40. (sorry if this is the wrong info. I'm still kinda new to the details of hardware.)
      My ComputerSystem Spec


  8. Posts : 3,463
    64bit Win 10 Pro ver 1803 Build 17134.165 and W10 Insider Build 17713
       13 Feb 2018 #8

    You will find the motherboard revision printed somewhere on the board itself. According to the photo it is in the top left.

    Click image for larger version. 

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      My ComputersSystem Spec

  9.    13 Feb 2018 #9

    That's actually the very one I have. Rev. 4.1.
      My ComputerSystem Spec


  10. Posts : 3,463
    64bit Win 10 Pro ver 1803 Build 17134.165 and W10 Insider Build 17713
       14 Feb 2018 #10

    The BIOS version you need is F3, it is found on this page:
    GA-990FXA-UD3 (rev. 4.1) | Motherboard - GIGABYTE Global
      My ComputersSystem Spec


 
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