Windows 10: PC restarts after win 10 update Solved

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  1.    08 Feb 2018 #1

    PC restarts after win 10 update


    hi,ever since i recently updated win 10 to fall creators (1709) my PC has started to randomly shut down and instantly reeboot (slowly) without warning,the event log is showing error 10016,and critical 41.i have done everything i can as a basic pc knowledgable user,SFC,virus scan,the PC is running cool,i changed sockets on the wall,bought a new surge protected strip extension,error checks on HDD,clean install,but all seem ok.what could be doing the shutdowns?.
    i am at my wits end,i had a previous PC that started doing the exact same thing when i upgraded it to WIN 10 from 7,this replacement had it pre installed.any assistance would be greatfully received.
    DESKTOP-ALV6EGA-08_02_18_234356_96.zip
      My ComputerSystem Spec


  2. Posts : 3,463
    64bit Win 10 Pro ver 1803 Build 17134.165 and W10 Insider Build 17713
       09 Feb 2018 #2

    Hello and welcome to TenForums :)

    I would check your hard disk for errors and make sure you have everything backed up and a system image just in case it fails.




    PC restarts after win 10 update Diagnostics Test PC restarts after win 10 update
     HDD TEST

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.



    Also perform a CHKDSK scan.
      My ComputersSystem Spec

  3.    09 Feb 2018 #3

    thank you for you response,here is requested,will run a CHKDSK scan next,just doing a system backup and image.

    Click image for larger version. 

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      My ComputerSystem Spec


  4. Posts : 3,463
    64bit Win 10 Pro ver 1803 Build 17134.165 and W10 Insider Build 17713
       09 Feb 2018 #4

    I would say those results are not great but at least it is not showing imminent failure. Once the average transfer rate starts to drop below 50MB/s I start to get worried.

    Lets see what CHKDSK shows. If you like you could run the extensive test (see option 3):

    Open an administrative command prompt and type (or copy and paste): chkdsk /x /f /r

    You will be asked to schedule this for next time the system restarts.
    This may take many hours to run so plan to run it overnight.
      My ComputersSystem Spec

  5.    09 Feb 2018 #5

    Just to update you,currently running a CHKDSK it has been running now for a couple of hours,and it’s still at 10%,like you said,it may be a while.will let you know the results when they are in��.
      My ComputerSystem Spec


  6. Posts : 3,463
    64bit Win 10 Pro ver 1803 Build 17134.165 and W10 Insider Build 17713
       09 Feb 2018 #6

    Yes, expect it to take 4 hours or more depending on what it finds.
      My ComputersSystem Spec

  7.    09 Feb 2018 #7

    hi philc43 the CHKDSK finished no errors,i looked at the event logs,and today there was a lot of disk event id 51s,but no more criticals,restarts.i did update AMD drivers a couple of days ago which i thought might be the problem,but not the case.

    CHKDSK.2.txt
      My ComputerSystem Spec


  8. Posts : 3,463
    64bit Win 10 Pro ver 1803 Build 17134.165 and W10 Insider Build 17713
       10 Feb 2018 #8

    It is also worth running a system file check just in case any files are corrupted from the previous shutdowns.

    After that, if you are still getting restarts, post a new set of logfiles.
      My ComputersSystem Spec

  9.    10 Feb 2018 #9

    okeydoke,i ran SFC and Dism,both fine.today,so far,no resets,if it happens over the course of the next 24h,i will post a new set of log files.
      My ComputerSystem Spec


  10. Posts : 18,507
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Feb 2018 #10

    Please run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip

    Run Sea tools for windows on your drive testing: SMART, short and long generic tests:


    How to use SeaTools for Windows
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows
    http://www.seagate.com/support/downloads/seatools/
      My ComputerSystem Spec


 
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