Windows 10: PC restarts after win 10 update Solved

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  1.    2 Weeks Ago #11

    hi zbook,everytime i try and run seatools it gets stuck at USB scanning for supported drives,tried re installing,as admin,all no good.i installed WD data life guard,and ran a few tests,along with SMART,all ok.here are all the results.
    Click image for larger version. 

Name:	WD.quick.test.PNG 
Views:	13 
Size:	24.6 KB 
ID:	176723Click image for larger version. 

Name:	WD.smart.1.PNG 
Views:	14 
Size:	147.4 KB 
ID:	176724Click image for larger version. 

Name:	wd.SMART.2.PNG 
Views:	13 
Size:	49.6 KB 
ID:	176725Click image for larger version. 

Name:	WD.Extended.test.PNG 
Views:	14 
Size:	97.1 KB 
ID:	176726DESKTOP-ALV6EGA (2018-02-11 12 16).zip
      My ComputerSystem Spec


  2. Posts : 14,365
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #12

    Which version of Sea Tools was used Windows or Dos?
    Was it downloaded onto the computer or used as USB?

    If it has not been tried see if you can use Sea Tools for Windows and download and install on the PC. Then launch to run SMART, short and long generic.
      My ComputerSystem Spec

  3.    2 Weeks Ago #13

    it was windows that i downloaded straight to pc.could it be that i have 64-bit and the tool is 32?.
      My ComputerSystem Spec


  4. Posts : 14,365
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #14

    See if either of these links works:
    https://www.seagate.com/support/downloads/seatools/
    https://www.seagate.com/support/down...ls-win-master/

    If either works post an image of the result into the thread.
    If both fail post error messages / codes.
      My ComputerSystem Spec

  5.    1 Week Ago #15

    hi zbook they are the same links as you previously posted. i think the best thing i can do,is put the PC in a repair shop,replace the HDD with something better,as i was going to have Linux put on the PC anyway,and get them to check everything over then.
    thank you both for your time and assistance.
      My ComputerSystem Spec


  6. Posts : 3,148
    64bit Win 10 Pro ver 1709 Build 16299.248 and W10 Insider Build 17101 and 17604
       1 Week Ago #16

    Sounds a good plan

    Did you get any further crashes after my last post? I was not active over the weekend but I can see that the tests showed that your files were OK.
      My ComputersSystem Spec

  7.    1 Week Ago #17

    its been behaving itself,i installed and ran snaildriver,which showed a number of drivers that needed updating AMD SMBus,Realtek PCIe included.it seems a number of other people are having the same issue,which could be coincidental,after updating to the win 10 fall creators 1709 update,but it is one of the reasons steering me towards Linux,like i originally wrote,the exact same thing happened to my previous PC,when i upgraded from win 7 to 10.
    again,many thanks for your assistance.
      My ComputerSystem Spec


  8. Posts : 14,365
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #18

    Your welcome.
    Let us know how you make out with the HD and let us know if you need any help in the future.
    Many people use Macrium to make backup images in case there are unexpected operating system, registry, boot, or drive failures.
    Macrium Software | Macrium Reflect Free
    Backup and Restore with Macrium Reflect Backup Restore Tutorials
      My ComputerSystem Spec


 
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