Windows 10: 0x00000139 in ntoskrnl.exe whilst general browsing


  1. Posts : 185
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       08 Feb 2018 #1

    0x00000139 in ntoskrnl.exe whilst general browsing


    I had a BSOD with this error when browsing youtube.

    I have tried to debug it to the best of my ability and as far as I can tell its an issue with a double linked list, following the memory locations I find that:
    4: kd> dl fffff989`8ff6b090
    fffff989`8ff6b090 ffff9201`ca50e200 00000000`00000000
    fffff989`8ff6b0a0 00000000`00000001 ffffb800`f88d7680
    ffff9201`ca50e200 00000000`00280106 ffff9201`ca50e208
    ffff9201`ca50e210 ffff9201`ca50e208 00000000`00000000
    4: kd> dlb fffff989`8ff6b090
    fffff989`8ff6b090 ffff9201`ca50e200 00000000`00000000
    fffff989`8ff6b0a0 00000000`00000001 ffffb800`f88d7680
    which as far as I'm aware indicates an issue.

    I have looked into ffff9201`ca50e200 but am getting stuck here. Any suggestions?

    (Full dump is available on request)
    0x00000139 in ntoskrnl.exe whilst general browsing Attached Files
      My ComputerSystem Spec


  2. Posts : 5,684
    Windows 10 Pro X64 16299.192
       11 Feb 2018 #2

    Not much useful in the dmp, but Event viewer log has some interesting stuff. There a lot of these entries:

    Code:
    Event[4934]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2018-02-08T13:27:29.714
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: EthanHome-PC
      Description: 
    Windows failed fast startup with error status 0xC0000411.
    I suggest disabling Fast Startup, see if that helps resolve the problem. The easiest way to do this is:

    Open a Elevated Command Prompt.
    1. Click Start
    2. Type cmd
    3. Right click on Command Prompt at top of window and select Run as Administrator
    4. Type powercfg -h off and press Enter.


    That will disable hibernate (not sleep) and Fast Startup.

    You can also do it other ways: How to Turn On or Off Fast Startup in Windows 10
      My ComputersSystem Spec


  3. Posts : 185
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       11 Feb 2018 #3

    I have disabled both of those, will run the command to be safe!
      My ComputerSystem Spec


  4. Posts : 185
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       11 Feb 2018 #4

    The odd thing about this issue is several times it crashed within 30 mins of startup, been running for 4 hours or so now with no issue!

    Will restart and check whether that command worked now
      My ComputerSystem Spec


  5. Posts : 185
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       11 Feb 2018 #5

    Ive been flicking through event viewer and noticed something odd, back in January times when I turned the pc off it would instead give the message "System is entering sleep", "system returned from sleep", "system time changed". Now PC was definitely not sleeping during these times. I have seen this before and it actually was causing BSOD's. However now when I shut down I do not get this message and it has come back?
      My ComputerSystem Spec


  6. Posts : 5,684
    Windows 10 Pro X64 16299.192
       11 Feb 2018 #6

    However now when I shut down I do not get this message and it has come back?
    What has come back? The BSOD? If so, run the dm_log_collector again and upload the zip file please.

    Better yet, run the beta log collector this time: log collector v2-beta08.zip
      My ComputersSystem Spec


  7. Posts : 185
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       11 Feb 2018 #7

    No new BSOD's only freezes, ignore the last comment its a bit of a ramble!

    Still want me to try then beta log collector?
      My ComputerSystem Spec


 

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