Windows 10: WHEA_UNCORRECTABLE_ERROR at random

  1.    1 Week Ago #1

    WHEA_UNCORRECTABLE_ERROR at random


    Hello everyone,

    This has been bugging me for nearly a year now, I keep getting WHEA_UNCORRECTABLE_ERROR at random,
    I've tried a fair few things, it's had a APU RMA (initially thought it was a Graphics issue), I've had both RAM sticks out indivually to see if it was one of them, Windows 10 runs on a SSD (BSOD's on both HDD and SDD hosting Windows), I've disabled the Wifi card, updated every driver I can think of.

    I've ran WIndows Mem Diag, various bench mark style programs to try trigger it, but always passes with a clean bill of health, same with the usual sfc, diskchecks.

    There's no fancy hardware plugged in, just a USB Keyboard, Mouse, HDMI, Ethernet, 3.5mm for sound)

    Not plugged into any special socket or PSU, all stock (but I've noticed it does turn itself on sometimes if there's a little jump in the power, IE turning a charger on in the same room for example)

    Have run out of ideas a little now, the warrenty runs out in about a month so I'm hoping to locate the issue while I still can.

    It runs excellently, but then randomly bang it goes blue :/

    Attached zip file of the info and mini dump

    Thanks
    WHEA_UNCORRECTABLE_ERROR at random Attached Files
      My ComputerSystem Spec


  2. Posts : 14,140
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #2

    For all tests /steps please post images into the thread.
    If there are any problems posting images please use one drive or drop box share links.
    Share OneDrive files and folders - Office Support
    Upload photos and files to OneDrive - OneDrive
    Share OneDrive files and folders - Office Support
    Upload photos and files to OneDrive - OneDrive


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) Make sure that there is no over clocking while troubleshooting.

    7) Sometimes there are problems in the bios that produce bsod.
    The BIOS: Version/Date American Megatrends Inc. 2003, 19/09/2016 SMBIOS Version 3.0
    8) Please check to see if this is the most up to date version.
    9) Open the website for the computer or motherboard manufacturer to view the drivers and post a URL or hyperlink into the thread.

    10) To ensure that there are no improper bios settings please reset the bios.
    11) Sometimes there can be failure to boot after resetting the bios.
    12) Backup the computer files to another drive or to the cloud.
    13) Make a backup image usig Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    14) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    15) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    16) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread

    17) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
    > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread

    19) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
    http://www.resplendence.com/whocrashed
    20) Click analyze > look for dead or deaddead in the results > post the results into the thread
    21) Run this version of the log collector ater the above steps:
    log collector v2-beta08.zip

    22) When testing for WHEA hardware errors we need to systematically check CPU, GPU, RAM and drive.

    Once the bios is reset and there is no overclocking:

    23) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    24) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU Performance Maintenance Tutorials
    24a) Record the maximum temperature and post the maximum temperature into the thread
    24b) Record test duration and post the uninterrupted test duration into the thread
    24c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    24d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 General Tips Tutorials

    25) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    25a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    25b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    26) Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    26a) click disk > surface test > post image into the thread
    (this may take several hours to complete)
    26b) Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance

    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 General Tips Tutorials

    27) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test Performance Maintenance Tutorials
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    27a) Record the maximum temperature and post the maximum temperature into the thread.
    27b) Record the test duration and post the uninterrupted test duration into the thread.
    27c) Aim for testing 1 hour.
    27d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 General Tips Tutorials

    28) All of these test should be done with the bios reset and no over clocking.

    29) For each of the above tests please record maximum temperatures.

    30) And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

    31) Open administrative command prompt and type or copy and paste: chkdsk /x /f /r
    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    Run the command on all drives using the syntax: chkdsk /x /f /r C: or chkdsk /x /f /r D: changing the drive letter to the applicable drive.
    This may take many hours to run so plan to run it overnight.
    32) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepade > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

    28) Please update the information on the computer specifications:
    Ten Forums System Specificiations (Specs)
    Please fill in your system specs
    Please follow this tutorial and download the tool.
    System Info - See Your System Specs - Windows 7 Help Forums
    System Info - See Your System Specs - Windows 7 Help Forums

    The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling, case, and other used stuff like mouse, keyboard, joystick,USB wireless network card xbox, headphone, printer, etc.

    The PSU, cooling and other stuff are NOT mentioned in the tool.
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

    29) Turn off windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec


 

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