Windows 10: BSOD IRQL_NOT_LESS_OR_EQUAL during restart

  1.    08 Feb 2018 #1

    BSOD IRQL_NOT_LESS_OR_EQUAL during restart


    Initiated restart to free up an external drive and got the BSOD

    For some reason the collector created two files.
    BSOD IRQL_NOT_LESS_OR_EQUAL during restart Attached Files
      My ComputerSystem Spec


  2. Posts : 16,325
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Feb 2018 #2

    Hi Hairy Scot ,

    Welcome to Ten Forums BSOD forum:

    For all tests /steps please post images into the thread.
    If there are any problems posting images please use one drive or drop box share links.
    Share OneDrive files and folders - Office Support
    Upload photos and files to OneDrive - OneDrive
    Share OneDrive files and folders - Office Support
    Upload photos and files to OneDrive - OneDrive

    Please update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB drives, network card, etc.)

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) chkdsk /x /f /r
    Use the syntax chkdsk /x /f /r C: or chkdsk /x /f/ r/ D: changing c or d to the applicable drive letter.
    Run the chkdsk /x /f /r on all partitions /drives

    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)
    Type: Y
    reboot

    6) Use the information in this link to find the chkdsk reports in the event viewer. Copy and paste > notepad > save to desktop > post into the thread

    7) Make sure that there is no over clocking while troubleshooting.

    8) Sometimes there are problems in the bios that produce bsod.
    The BIOS: Version/Date American Megatrends Inc. 1402, 09/08/2012
    9) Please check to see if this is the most up to date version.
    10) Open the website for the computer or motherboard manufacturer to view the drivers and post a URL or hyperlink into the thread.

    11) To ensure that there are no improper bios settings please reset the bios.
    12) Sometimes there can be failure to boot after resetting the bios.
    13) Backup the computer files to another drive or to the cloud.
    14) Make a backup image usig Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    15) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    16) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    17) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread

    18) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
    > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread

    19) Download and install: Whocrashed
    http://www.resplendence.com/whocrashed
    > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
    20) Click analyze > look for dead or deaddead in the results > post the results into the thread
    21) Run this version of the log collector ater the above steps:
    log collector v2-beta08.zip

    22) Run HD Tune: (all drives)
    http://www.hdtune.com/
    Post 3 images for each drive:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    23) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 24 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials


    Code:
    Event[3364]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2018-02-03T16:11:10.911  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-21-2425865960-94127865-2793573178-1001  User Name: JIM-PC\jimwa  Computer: Jim-PC  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: H:, DeviceName: \Device\HarddiskVolume83.(A device which does not exist was specified.)
    Code:
    Event[3330]:  Log Name: System  Source: Disk  Date: 2018-02-03T15:23:44.203  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Jim-PC  Description: An error was detected on device \Device\Harddisk2\DR74 during a paging operation.Event[3331]:  Log Name: System  Source: Disk  Date: 2018-02-03T15:23:44.203  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Jim-PC  Description: An error was detected on device \Device\Harddisk2\DR74 during a paging operation.
    Code:
    Event[3328]:  Log Name: System  Source: Disk  Date: 2018-02-03T15:23:43.189  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Jim-PC  Description: The IO operation at logical block address 0x5fbb08 for Disk 2 (PDO name: \Device\00000261) was retried.Event[3329]:  Log Name: System  Source: Disk  Date: 2018-02-03T15:23:43.189  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Jim-PC  Description: The IO operation at logical block address 0x5fb708 for Disk 2 (PDO name: \Device\00000261) was retried.
    Code:
    Event[3315]:  Log Name: System  Source: Disk  Date: 2018-02-03T15:23:18.324  Event ID: 158  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Jim-PC  Description: Disk 3 has the same disk identifiers as one or more disks connected to the system. Go to Microsoft's support website (http://support.microsoft.com) and search for KB2983588 to resolve the issue.
    Code:
    Event[3165]:  Log Name: System  Source: Disk  Date: 2018-02-03T14:41:55.424  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Jim-PC  Description: An error was detected on device \DR45 during a paging operation.
    Code:
    Event[2672]:  Log Name: System  Source: Disk  Date: 2018-02-03T13:26:14.174  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Jim-PC  Description: The IO operation at logical block address 0x65eb988 for Disk 4 (PDO name: \Device\00000260) was retried.Event[2673]:  Log Name: System  Source: Disk  Date: 2018-02-03T13:26:34.302  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Jim-PC  Description: The IO operation at logical block address 0x65eba08 for Disk 4 (PDO name: \Device\00000260) was retried.
    Code:
    Event[6520]:  Log Name: System  Source: Volsnap  Date: 2018-02-08T17:54:21.435  Event ID: 27  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Jim-PC  Description: The shadow copies of volume C: were aborted during detection because a critical control file could not be opened.
    Code:
    Event[4012]:  Log Name: System  Source: volmgr  Date: 2018-02-05T09:48:58.149  Event ID: 46  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: JimPC  Description: Crash dump initialization failed!
    Code:
    Event[4964]:  Log Name: System
      Source: Display
      Date: 2018-02-06T08:53:09.705
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Jim-PC
      Description: 
    Display driver nvlddmkm stopped responding and has successfully recovered.
    Code:
    Event[5847]:
      Log Name: System
      Source: Disk
      Date: 2018-02-08T08:12:42.878
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Jim-PC
      Description: 
    The driver detected a controller error on \Device\Harddisk3\DR6.
    Code:
    04/02/2018 04:18    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff80217f5f275
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\020418-11078-01.dmp
    \\?\C:\Windows\TEMP\WER-23156-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7474.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER74B3.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER74D3.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_6ebb4e13fea0916f9429404ea9806ccf80312290_00000000_cab_039c74d2
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ecc739f7-8910-42bb-b06a-2275f701980b
    Report Status: 4
    Hashed bucket:
    Code:
    04/02/2018 04:18    Windows Error Reporting    Fault bucket AV_clfs!CClfsRequest::_CClfsRequest, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: e1677732-9472-4283-a48e-23844243639e
    
    Problem signature:
    P1: a
    P2: 8
    P3: 2
    P4: 0
    P5: fffff80217f5f275
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\020418-11078-01.dmp
    \\?\C:\Windows\TEMP\WER-23156-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7474.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER74B3.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER74D3.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_6ebb4e13fea0916f9429404ea9806ccf80312290_00000000_cab_1b0ca690
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ecc739f7-8910-42bb-b06a-2275f701980b
    Report Status: 268435456
    Hashed bucket:
    Last edited by zbook; 08 Feb 2018 at 10:37.
      My ComputerSystem Spec

  3.    08 Feb 2018 #3

    Wow, that's quite a list!

    Will loading the system info to Seven forums change what I have put on this forum?
      My ComputerSystem Spec


  4. Posts : 16,325
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Feb 2018 #4

    The websites are separate so we don't see what is there and they don't see what is here.
    The plan is to evaluate the drive and RAM and then use windows driver verifier to find the misbehaving driver(s).

    These links can be read but do not use the tool until it is communicated in the thread:
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec

  5.    08 Feb 2018 #5

    I've just discovered that the power transformer the external drive is fried.
    I have a feeling that may have occurred during the shutdown and may well have led to the BSOD.

    Thank you zbook for all the info. I will endeavour to do all of that when time permits.
      My ComputerSystem Spec


 

Related Threads
IRQL_NOT_LESS_OR_EQUAL on shutdown/restart in BSOD Crashes and Debugging
I keep having this bsod error appear on shutdown or restart and I am not sure what is causing it. It also has had an additional affect where disk check runs every time the computer restarts, even when the system has shut down normally. Here is the...
I regular intervals of time i keep getting this BSOD, it sometimes doesn't show for a week or 2, but it has started again 3 days ago with its constant crashing, along with CRITICAL_PROCESS_DIED, PFN_LIST_CORRUPT,...
Bsod irql_not_less_or_equal in BSOD Crashes and Debugging
Upgrade to Windows 10 yesterday, from Windows 7 Pro. After a couple of hours of usage, I started getting BSODs, more specifically IRQL_NOT_LESS_OR_EQUAL. I decided to reset the system, but the same problem keeps occurring. I'm thinking it's a...
Bsod irql_not_less_or_equal in BSOD Crashes and Debugging
Surface pro 4 Core M BSOD IRQL_NOT_LESS_OR_EQUAL NTOSKRNL.EXE Any ideas what is causing this ?
Solved [bsod] irql_not_less_or_equal in BSOD Crashes and Debugging
So I've had like 4 system crashes in the past 1 hour. Decided I need help and came here. Strangely my old user from W7forums does not work, so here I am with a new user. Anyway, crashes varies, sometimes the moment I see my desktop after a boot...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 16:29.
Find Us