Windows 10: BSOD often Mainly playing Minecraft, even after factory reset.

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  1.    08 Feb 2018 #1

    BSOD often Mainly playing Minecraft, even after factory reset.


    Hi there, I am having big issues the last 3 days with BSOD on my MSI laptop. It crashes with many different faults so I have done a complete factory reset and removed all my files.
    I am only trying to run Minecraft at the moment as I run a couple servers, sometimes this crashes on startup also
    I am now puzzled what to do as BSOD is still happening.
    Please find attached zipped log file.
    Hope you can help.
    BSOD often Mainly playing Minecraft, even after factory reset. Attached Files
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,590
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       08 Feb 2018 #2

    Hello Ikanopit,

    Welcome to TenForums :)

    Here are some things I noted from the logfiles:

    1. Your mouse is not working properly - there are numerous errors:
    Code:
    2018-02-07T17:54:47.184		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-07T17:54:49.613		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-07T17:59:27.983		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-07T17:59:30.408		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-07T19:11:12.324		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-07T19:11:14.758		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-07T19:55:47.316		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-07T19:55:49.743		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-07T22:27:26.470		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-07T22:27:28.903		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-08T02:02:10.243		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-08T02:02:12.677		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-08T07:05:59.522		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-08T07:06:01.946		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-08T07:22:37.031		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-08T07:22:39.460		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-08T07:52:01.279		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-08T07:52:03.709		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-08T08:33:27.327		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
    2018-02-08T08:33:29.758		An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.

    2. There are several different bugchecks - all different codes and none identified a likely driver error - which tends to suggest there may be a hardware error such as faulty RAM.
    Code:
    2018-02-07T19:55:51.805		The computer has rebooted from a bugcheck.  The bugcheck was: 0x000001c7 (0x0000000000000000, 0xffffd78548c04000, 0x000000001bba5fe3, 0x0000000000249f62). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 87039dc5-c609-46e7-a64c-08f4524dc9a6.
    2018-02-08T02:02:14.552		The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000109 (0xa3a007dd44bfb73a, 0x0000000000000000, 0xbd79ba3507f9d52c, 0x0000000000000101). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: a4924a83-d4c1-4218-a411-230a8bb77300.
    2018-02-08T07:06:04.974		The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xffffffffffefffe5, 0x0000000000000000, 0xfffff800be4a6798, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: a0deabe5-378e-489c-bbc1-d709673d34ee.
    2018-02-08T08:33:33.368		The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000019 (0x0000000000000020, 0xffffe5881c2b1ed0, 0xffffe5881c2b1f00, 0x0000000005030106). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: c12e2971-1615-45cf-9c58-1c8cd8c5d209.



    BSOD often Mainly playing Minecraft, even after factory reset. Diagnostic Test BSOD often Mainly playing Minecraft, even after factory reset.
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove one of the sticks and test the single stick in each slot for 8 passes or until errors show, switch sticks and repeat. This allows you to check which of the RAM sticks might be faulty. Refer to your manual if unsure how to remove them.
      My ComputersSystem Spec

  3.    08 Feb 2018 #3

    Thanks philc43 for the quick response.
    I have downloaded the memtest86 on to USB but have encountered a problem getiing my MSI to boot from the USB. I have googled the propblem but have not found anything to help.
    I have no option to turn on or boot LEGACY etc. please see attached pic.
    Any suggestions !
    Attached Thumbnails Attached Thumbnails IMG_0849.jpg  
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,590
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       08 Feb 2018 #4

    It looks like you can select a DVD boot device - you could download an ISO file for Memtest86 and then burn it to a CD or DVD.
      My ComputersSystem Spec

  5.    09 Feb 2018 #5

    Results


    23hrs of scanning and the results have come back with no faults. Do you have any other suggestions thanks.
    Attached Thumbnails Attached Thumbnails IMG_0854.jpg  
      My ComputerSystem Spec

  6. philc43's Avatar
    Posts : 3,590
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       09 Feb 2018 #6

    Well that would rule out a RAM problem. The next step would be to try and test all your drivers to see if any of them show up as misbehaving. We do this through Driver Verifier. Please carefully read the tutorials and ensure you understand the risks before attempting this. Also make sure you have good backups of your files and system.




    BSOD often Mainly playing Minecraft, even after factory reset. Diagnostic Test BSOD often Mainly playing Minecraft, even after factory reset.
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please read and run driver verifier.

    If you suspect a driver is causing a problem but do not have a clear idea which one it is then Driver Verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or until you have a bluescreen, whichever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset driver verifier from within safe mode, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec

  7.    09 Feb 2018 #7

    After Driver verifier


    I started to run driver verifier and fair enough it didn't even like the restart and hit me twice with "irql_not_less_or_equal"
    So attached is a ZIP file attachment with the appropriate information.
    BSOD often Mainly playing Minecraft, even after factory reset. Attached Files
      My ComputerSystem Spec

  8. philc43's Avatar
    Posts : 3,590
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       09 Feb 2018 #8

    Only one of the mini-dump files was readable.

    This showed a problem with a Realtek Audio driver: MBfilt64.sys - dated:Thu Jul 30 20:40:32 2009

    See if you can find an updated driver. And then continue with driver verifier in case there are any other problems.
      My ComputersSystem Spec


  9. Posts : 20,756
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Feb 2018 #9

    The computer has 10 GB RAM (4,4,2). The RAM is mismatched.
    How long has the computer had the 2 GB RAM module?
    Please run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip
    https://www.tenforums.com/attachment...-v2-beta08.zip
      My ComputerSystem Spec

  10. philc43's Avatar
    Posts : 3,590
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       09 Feb 2018 #10

    @zbook Laptops usually cope well with memory upgrades. The important thing here is that the two matched memory modules are in the dual channel slots, which they are. If the 2GB module was a recent addition it might be worth removing it to see if it makes any difference.
      My ComputersSystem Spec


 
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