Windows 10: BSOD often Mainly playing Minecraft, even after factory reset.

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  1. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Mar 2018 #31

    The Nvidia driver was the misbehaving driver 4 weeks ago.
    It was the recent misbehaving driver.

    Make note of the driver version number in case it is a recurrent misbehaving driver after this replacement.

    Code:
    nvlddmkm.sys Tue Jul 31 10:05:15 2012 (5017F42B)
    Code:
    9.18.13.546
    1) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    2) re-install the Nvidia GPU driver from the Nvidia website
    3) make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2 (or a newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks


    Code:
    Name    NVIDIA GeForce GTX 570M
    PNP Device ID    PCI\VEN_10DE&DEV_1210&SUBSYS_10BD1462&REV_A1\4&1F708751&0&0008
    Adapter Type    GeForce GTX 570M, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GTX 570M
    Adapter RAM    1.50 GB (1,610,285,056 bytes)
    Installed Drivers    nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll
    Driver Version    9.18.13.546
    INF File    oem2.inf (Section035 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1080 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xF4000000-0xF60FFFFF
    Memory Address    0xE0000000-0xEBFFFFFF
    Memory Address    0xE8000000-0xEBFFFFFF
    I/O Port    0x0000E000-0x0000EFFF
    IRQ Channel    IRQ 16
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.546, 12.79 MB (13,406,056 bytes), 15/03/2018 00:13)
      My ComputerSystem Spec

  2.    15 Mar 2018 #32

    I was running version 305.46 now i have the most up to date 391.01. Installed as you described and i have had 5 BSOD i think. This Laptop seems to be a nightmare, it was all ok !

    DESKTOP-SGMTCI2 (2018-03-15 12 28).zip

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      My ComputerSystem Spec

  3.    15 Mar 2018 #33

    I have just done a random thing. I stopped the Twitch app on startup because that was playing up also.
    Now for the last hour i have had no BSOD and i can load anything else up including minecraft etc.
    Would the Twitch app mess with my graphics drivers ??
      My ComputerSystem Spec


  4. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Mar 2018 #34

    Were the above zip and memory dump before or after the steps in post #31?
    There were 2 misbehaving recurrent hardware drivers:
    Netwsw00.sys Tue Feb 05 13:00:21 2013 (511156C5) 15.4.1.1
    nvlddmkm.sys Tue Jul 31 10:05:15 2012 (5017F42B) 23.21.13.9101

    There was some question about the mismatched RAM.
    The Memtest86+ version 5.01 has passed.
    If okay with philc43 lets make all the changes this time and see if there are no recurrent BSOD.
    1) record all of the driver versions in case there are recurrent misbehaving drivers.
    2) Use 8 GB RAM RAM (only RAM that has an identical SKU) > remove 2 GB module
    3) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    4) re-install the Nvidia GPU driver from the Nvidia website
    5) make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2 (or a newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks
    6) Uninstall and reinstall: Netwsw00.sys
    Updating a driver. - Microsoft Community
    7) View available roll back driver versions for each Netwsw00.sys and nvlddmkm.sys
    Post into the thread available versions for each that have not yet been tried.



    Netwsw00.sys Intel® Wireless WiFi Link Adapter http://www.intel.com/p/en_US/support


    nvlddmkm.sys nVidia Video drivers http://www.nvidia.com/Download/index.aspx
    Get from OEM for laptops

    Code:
    Name    NVIDIA GeForce GTX 570MPNP Device ID    PCI\VEN_10DE&DEV_1210&SUBSYS_10BD1462&REV_A1\4&1F708751&0&0008
    Adapter Type    GeForce GTX 570M, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GTX 570M
    Adapter RAM    1.50 GB (1,610,612,736 bytes)
    Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_482f5e4bc25c6da4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_482f5e4bc25c6da4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_482f5e4bc25c6da4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_482f5e4bc25c6da4\nvldumdx.dll
    Driver Version    23.21.13.9101
    INF File    oem2.inf (Section002 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1080 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xF4000000-0xF60FFFFF
    Memory Address    0xE0000000-0xEBFFFFFF
    Memory Address    0xE8000000-0xEBFFFFFF
    I/O Port    0x0000E000-0x0000EFFF
    IRQ Channel    IRQ 16
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\driverstore\filerepository\nvmii.inf_amd64_482f5e4bc25c6da4\nvlddmkm.sys (23.21.13.9101, 16.71 MB (17,524,720 bytes), 15/03/2018 12:09)
    Code:
    Name    [00000001] Intel(R) Centrino(R) Wireless-N 130 DriverAdapter Type    Ethernet 802.3
    Product Type    Intel(R) Centrino(R) Wireless-N 130 Driver
    Installed    Yes
    PNP Device ID    PCI\VEN_8086&DEV_0896&SUBSYS_50058086&REV_34\DCA971FFFF8497F700
    Last Reset    15/03/2018 12:26
    Index    1
    Service Name    NETwNs64
    IP Address    192.168.1.141, fe80::f942:bdfa:41c5:a88b
    IP Subnet    255.255.255.0, 64
    Default IP Gateway    192.168.1.1
    DHCP Enabled    Yes
    DHCP Server    192.168.1.1
    DHCP Lease Expires    03/01/1970 00:00
    DHCP Lease Obtained    01/01/1970 00:00
    MAC Address    ‪DC:A9:71:84:97:F7‬
    Memory Address    0xF6200000-0xF6201FFF
    IRQ Channel    IRQ 4294967288
    Driver    c:\windows\system32\drivers\netwsw00.sys (15.4.1.1, 10.99 MB (11,518,976 bytes), 29/09/2017 13:40)
    Code:
    netwns64    ___ Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit    c:\windows\system32\drivers\netwsw00.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
      My ComputerSystem Spec

  5. philc43's Avatar
    Posts : 3,591
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       15 Mar 2018 #35

    Sorry for lack of support but I have been busy over the last few days on other tasks.

    The most recent crash dump shows that the graphics driver has been updated to nvlddmkm.sys Fri Feb 23 11:54:48 2018 so there is no need to update that one.

    If you can update netwsw00.sys I would try to do that. as the network does seem to be involved in some of the crashes.

    The Twitch process was definitely running on two of your crashes so it could be the culprit.

    Code:
    0: kd> !process
    PROCESS ffff838fd946d580
        SessionId: 1  Cid: 26d8    Peb: 07edb000  ParentCid: 24a4
        DirBase: 180600000  ObjectTable: ffffd48f7e42d500  HandleCount: <Data Not Accessible>
        Image: TwitchUI.exe
        VadRoot ffff838fd93c8980 Vads 341 Clone 0 Private 7020. Modified 3641. Locked 0.
        DeviceMap ffffd48f7d329680
        Token                             ffffd48f7f8fb930
        ReadMemory error: Cannot get nt!KeMaximumIncrement value.
    fffff78000000000: Unable to get shared data
        ElapsedTime                       00:00:00.000
        UserTime                          00:00:00.000
        KernelTime                        00:00:00.000
        QuotaPoolUsage[PagedPool]         563344
        QuotaPoolUsage[NonPagedPool]      56568
        Working Set Sizes (now,min,max)  (17465, 50, 345) (69860KB, 200KB, 1380KB)
        PeakWorkingSetSize                17565
        VirtualSize                       439 Mb
        PeakVirtualSize                   440 Mb
        PageFaultCount                    34172
        MemoryPriority                    FOREGROUND
        BasePriority                      8
        CommitCharge                      10270
    
            *** Error in reading nt!_ETHREAD @ ffff838fd93bf080
    
    6: kd> !process
    PROCESS ffffa70e5a020580
        SessionId: 1  Cid: 2bac    Peb: 00adb000  ParentCid: 29fc
        DirBase: 116200000  ObjectTable: ffff908033383980  HandleCount: <Data Not Accessible>
        Image: Twitch.exe
        VadRoot ffffa70e5a930b90 Vads 382 Clone ffffa70e5a2b3490 Private 217. Modified 0. Locked 0.
        DeviceMap 0000000000000000
        Token                             ffff9080341be930
        ReadMemory error: Cannot get nt!KeMaximumIncrement value.
    fffff78000000000: Unable to get shared data
        ElapsedTime                       00:00:00.000
        UserTime                          00:00:00.000
        KernelTime                        00:00:00.000
        QuotaPoolUsage[PagedPool]         637720
        QuotaPoolUsage[NonPagedPool]      242088
        Working Set Sizes (now,min,max)  (2467, 50, 345) (9868KB, 200KB, 1380KB)
        PeakWorkingSetSize                2344
        VirtualSize                       468 Mb
        PeakVirtualSize                   468 Mb
        PageFaultCount                    2467
        MemoryPriority                    BACKGROUND
        BasePriority                      8
        CommitCharge                      5249
    
    No active threads
    See how you get on with Twitch removed.
      My ComputersSystem Spec


  6. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Mar 2018 #36

    In the logs there are many events related to the mouse:
    Open device manager > mice and other pointing devices > see if there is a yellow triangle with black exclamation mark or unknown device.

    Code:
    Event[2267]:  Log Name: System  Source: i8042prt  Date: 2018-03-13T03:50:25.466  Event ID: 41  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-SGMTCI2  Description: An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.Event[2268]:  Log Name: System  Source: i8042prt  Date: 2018-03-13T03:50:27.896  Event ID: 41  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-SGMTCI2  Description: An error occurred while enabling the mouse to transmit information.  The device has been reset in an attempt to make the device functional.
      My ComputerSystem Spec

  7.    17 Mar 2018 #37

    Hi again. I replaced the netwsw00.sys with a newer one from the MSI website. Everything was going well then all of a sudden tonight got bombarded with loads of BSOD. it started by not being able to open any webpages on chrome or the Edge. Then it would not let me open settings either.
    Another Log and memory dump included.
    DESKTOP-SGMTCI2 (2018-03-17 22 22).zip
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      My ComputerSystem Spec


  8. Posts : 20,934
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Mar 2018 #38

    Somehow I did not see a notice that you had made a post into the thread.
    Please update the status of the computer.

    There were 3 BSOD minidump files and 1 memory dump file.
    1 of the minidump files displayed the Nvidia GPU drivers as the cause of the dump.
    The memory dump displayed CRC error on this computer and it may be possible that philc43 can debug it.

    See if you can find a friend, neighbor, relative or local store to swap the Nvidia GPU.
    Make 2 tests.
    Test the computers Nvidia GPU in another computer.
    Test another GPU in this computer.
      My ComputerSystem Spec


 
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