Windows 10: BSOD at random times, most frequently while playing games

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  1.    2 Weeks Ago #1

    BSOD at random times, most frequently while playing games


    Hello,

    I just build a new computer and I've been having some issues, random BSOD have appeared but it is more frequently while playing games.

    If any extra information is needed, please let me know.

    Thank's.
    BSOD at random times, most frequently while playing games Attached Files
      My ComputerSystem Spec


  2. Posts : 14,120
    windows 10 professional version 1607 build 14393.969 64 bit
       2 Weeks Ago #2

    1) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums: System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    2) The files were in a foreign language and could not be scanned or read. Please change the default language to English and then run this version of he log collector:

    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials

    log collector v2-beta08.zip


    These were displayed as problem devices:

    Code:
    Realtek Digital Output(Optical) (Realtek High Definition Audio)	SWD\MMDEVAPI\{0.0.0.00000000}.{7A3153A9-7E2E-4C5C-B1CA-2B47311EF775}	Este dispositivo está deshabilitado.
    Code:
    Killer E2400 Gigabit Ethernet Controller	PCI\VEN_1969&DEV_E0A1&SUBSYS_E0001458&REV_10\4&18D6950&0&00E5	Este dispositivo está deshabilitado.
    Code:
    Realtek Digital Output (Realtek High Definition Audio)	SWD\MMDEVAPI\{0.0.0.00000000}.{E843D7C1-EAC5-46AF-959E-66938696F311}	Este dispositivo está deshabilitado.
    Code:
    ASUS VS247 (NVIDIA High Definition Audio)	SWD\MMDEVAPI\{0.0.0.00000000}.{40E8145F-275A-4B3D-B0E3-33936EC7337B}	Este dispositivo está deshabilitado.
      My ComputerSystem Spec

  3.    2 Weeks Ago #3

    zbook said: View Post
    1) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums: System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    2) The files were in a foreign language and could not be scanned or read. Please change the default language to English and then run this version of he log collector:

    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials

    log collector v2-beta08.zip


    These were displayed as problem devices:

    Code:
    Realtek Digital Output(Optical) (Realtek High Definition Audio)    SWD\MMDEVAPI\{0.0.0.00000000}.{7A3153A9-7E2E-4C5C-B1CA-2B47311EF775}    Este dispositivo está deshabilitado.
    Code:
    Killer E2400 Gigabit Ethernet Controller    PCI\VEN_1969&DEV_E0A1&SUBSYS_E0001458&REV_10\4&18D6950&0&00E5    Este dispositivo está deshabilitado.
    Code:
    Realtek Digital Output (Realtek High Definition Audio)    SWD\MMDEVAPI\{0.0.0.00000000}.{E843D7C1-EAC5-46AF-959E-66938696F311}    Este dispositivo está deshabilitado.
    Code:
    ASUS VS247 (NVIDIA High Definition Audio)    SWD\MMDEVAPI\{0.0.0.00000000}.{40E8145F-275A-4B3D-B0E3-33936EC7337B}    Este dispositivo está deshabilitado.
    Hi zbook,
    -Windows language have been changed to English-Runned Log Collector again (See attachments)

    What else is needed? Please let me know.

    Regards.
    BSOD at random times, most frequently while playing games Attached Files
      My ComputerSystem Spec


  4. Posts : 14,120
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #4

    See if you can run this version of the log collector:
    log collector v2-beta08.zip


    There were 2 misbehaving hardware drivers identified:

    e1d65x64.sys Mon Sep 25 07:45:31 2017 (59C8FA6B)
    nvlddmkm.sys Tue Jan 23 16:24:56 2018 (5A67B638)


    1) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    2) re-install the Nvidia GPU driver from the Nvidia website
    3) make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    4) Update: e1d65x64.sys
    Updating a driver. - Microsoft Community




    Code:
    Name    [00000011] Intel(R) Ethernet Connection (2) I219-VAdapter Type    Ethernet 802.3Product Type    Intel(R) Ethernet Connection (2) I219-VInstalled    YesPNP Device ID    PCI\VEN_8086&DEV_15B8&SUBSYS_E0001458&REV_31\3&11583659&0&FELast Reset    2/4/2018 7:53 PMIndex    11Service Name    e1dexpressIP Address    192.168.100.7, fe80::e1bc:81d9:3023:e629IP Subnet    255.255.255.0, 64Default IP Gateway    192.168.100.1, fe80::1DHCP Enabled    YesDHCP Server    192.168.100.1DHCP Lease Expires    1/3/1970 6:00 PMDHCP Lease Obtained    12/31/1969 6:00 PMMAC Address    ‪1C:1B:0D:66:A0:54‬Memory Address    0xEF300000-0xEF31FFFFIRQ Channel    IRQ 4294967293Driver    c:\windows\system32\drivers\e1d65x64.sys (12.17.8.7, 567.99 KB (581,624 bytes), 12/5/2017 3:39 AM)
    Code:
    e1dexpress    Intel(R) PRO/1000 PCI Express Network Connection Driver D    c:\windows\system32\drivers\e1d65x64.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
    Code:
    Name    NVIDIA GeForce GTX 1070PNP Device ID    PCI\VEN_10DE&DEV_1B81&SUBSYS_85991043&REV_A1\4&2DB3ECDA&0&0008Adapter Type    GeForce GTX 1070, NVIDIA compatibleAdapter Description    NVIDIA GeForce GTX 1070Adapter RAM    (1,048,576) bytesInstalled Drivers    C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dllDriver Version    23.21.13.9077INF File    oem17.inf (Section118 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 60 hertzBits/Pixel    32Memory Address    0xEE000000-0xEF0FFFFFMemory Address    0xD0000000-0xE1FFFFFFMemory Address    0xE0000000-0xE1FFFFFFI/O Port    0x0000E000-0x0000EFFFIRQ Channel    IRQ 16I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_7a39871618b19f06\nvlddmkm.sys (23.21.13.9077, 16.68 MB (17,493,824 bytes), 1/30/2018 11:44 PM)
      My ComputerSystem Spec

  5.    1 Week Ago #5

    zbook said: View Post
    See if you can run this version of the log collector:
    log collector v2-beta08.zip


    There were 2 misbehaving hardware drivers identified:

    e1d65x64.sys Mon Sep 25 07:45:31 2017 (59C8FA6B)
    nvlddmkm.sys Tue Jan 23 16:24:56 2018 (5A67B638)


    1) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    2) re-install the Nvidia GPU driver from the Nvidia website
    3) make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    4) Update: e1d65x64.sys
    Updating a driver. - Microsoft Community




    Code:
    Name    [00000011] Intel(R) Ethernet Connection (2) I219-VAdapter Type    Ethernet 802.3Product Type    Intel(R) Ethernet Connection (2) I219-VInstalled    YesPNP Device ID    PCI\VEN_8086&DEV_15B8&SUBSYS_E0001458&REV_31\3&11583659&0&FELast Reset    2/4/2018 7:53 PMIndex    11Service Name    e1dexpressIP Address    192.168.100.7, fe80::e1bc:81d9:3023:e629IP Subnet    255.255.255.0, 64Default IP Gateway    192.168.100.1, fe80::1DHCP Enabled    YesDHCP Server    192.168.100.1DHCP Lease Expires    1/3/1970 6:00 PMDHCP Lease Obtained    12/31/1969 6:00 PMMAC Address    ‪1C:1B:0D:66:A0:54‬Memory Address    0xEF300000-0xEF31FFFFIRQ Channel    IRQ 4294967293Driver    c:\windows\system32\drivers\e1d65x64.sys (12.17.8.7, 567.99 KB (581,624 bytes), 12/5/2017 3:39 AM)
    Code:
    e1dexpress    Intel(R) PRO/1000 PCI Express Network Connection Driver D    c:\windows\system32\drivers\e1d65x64.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
    Code:
    Name    NVIDIA GeForce GTX 1070PNP Device ID    PCI\VEN_10DE&DEV_1B81&SUBSYS_85991043&REV_A1\4&2DB3ECDA&0&0008Adapter Type    GeForce GTX 1070, NVIDIA compatibleAdapter Description    NVIDIA GeForce GTX 1070Adapter RAM    (1,048,576) bytesInstalled Drivers    C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dllDriver Version    23.21.13.9077INF File    oem17.inf (Section118 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 60 hertzBits/Pixel    32Memory Address    0xEE000000-0xEF0FFFFFMemory Address    0xD0000000-0xE1FFFFFFMemory Address    0xE0000000-0xE1FFFFFFI/O Port    0x0000E000-0x0000EFFFIRQ Channel    IRQ 16I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_7a39871618b19f06\nvlddmkm.sys (23.21.13.9077, 16.68 MB (17,493,824 bytes), 1/30/2018 11:44 PM)
    I runned the log collector you sent me (See attachments)

    Already unistalled Nvidia GPU drivers and intalled them again with a clean process.
    Intel Ethernet Connection driver have been also updated, I obtain the latest driver from: https://downloadcenter.intel.com/dow...?product=82186

    Do you see any strange stuff? Looking forward for an answer.

    Thank's.
    BSOD at random times, most frequently while playing games Attached Files
      My ComputerSystem Spec

  6.    1 Week Ago #6

    I just got a BSOD after posted the last reply, I was just watching a youtube video a the message was: kmode exception not handled
      My ComputerSystem Spec


  7. Posts : 14,120
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #7

    1) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings >
    a) under performance > click settings > on performance options > click the advanced tab > under virtual memory click change > post an image of the virtual memory window into the thread
    b) under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    2)
    Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials
      My ComputerSystem Spec

  8.    1 Week Ago #8

    Here you have:

    Virtual Memory
    Click image for larger version. 

Name:	Virtual Memory.PNG 
Views:	1 
Size:	33.6 KB 
ID:	175655

    Startup and recovery
    Click image for larger version. 

Name:	Startup and Recovery.PNG 
Views:	22 
Size:	17.5 KB 
ID:	175656
      My ComputerSystem Spec


  9. Posts : 14,120
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #9

    Change write debugging information:
    small memory dump > automatic memory dump

    Make sure that the dump file is: memory.dmp

    For the next dump and all dumps run this version of the log collector:
    log collector v2-beta08.zip
    For the next dump > open file explorer > click this PC > click C: > in the right upper corner search type or copy and paste: C:\windows\memory.dmp
    Zip this file and post into the thread.
      My ComputerSystem Spec

  10.    1 Week Ago #10

    Hi zbook,

    The Memtest86 have finished (I dont have 8gbs RAM, I have 16 but I was testing 1 by 1 cause I thought it was the ram too).

    Memtest86 results (9 Tests, 0 error, 16hrs running):
    Click image for larger version. 

Name:	Memtest86+.jpg 
Views:	1 
Size:	305.2 KB 
ID:	175766

    I dont know why my minidump files are gone, iI tried to get another one while playing for like an hour but didnt make it happen but, I had a restart, it just suddenly happened without any warning before it.

    Attached you can find the latest log collector file, using the one you sent.
    BSOD at random times, most frequently while playing games Attached Files
      My ComputerSystem Spec


 
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