Windows 10: BSOD at random times, most frequently while playing games

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  1.    11 Feb 2018 #21

    Hi

    1) Disable driver updates of non-Microsoft drivers
    Done

    2) Find an older driver on the Nvidia website (make sure it is different than the driver that has misbehaved x 2)
    NVIDIA
    Done, I had version 390.77 and intalled 4 previous versions 388.59
    3) Uninstall using DDU
    Done
    4) Re-install making sure the clean install box is checked and install the PhysX driver if applicable.
    Done
    5) Measure the GPU temperature at idle and under load
    Done with Speccy. Idle - 32C to 34C, under load from 60C to 63C (Had a BSOD, Driver Overran Stack Buffer)
    6) Reseat the GPU and check that all connections are securely made
    Done, actually my MotherBoard has 3 GPU Slots, I changed mine from 1 to 2.
    7) Check the BIOS 3.3, 5.0, and 12.0 voltage values
    I didn't get it so I get into BIOS and took some screenshots, here they are:
    Click image for larger version. 

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    8) Check the CPU voltage and frequency
    Pictures above
    9) Make sure that there is no over clocking
    I've never changed anything there so I guess there's no overclocking10) If there is a recurrent NVidia BSOD see if you can find a friend, neighbor, relative, or local store to swap the Nvidia GPU card.
    Pending.
    11) When swapping cards there should be 2 tests performed:
    a) test the new card in this computer
    b) test the problematic card in another computer
    Pending.

    12) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:Speccy - Free Download - Piriform: Speccy - System Information - Free
    I used speecy, temps are above.
    13) Please download and run the newest version of HWiNFO64 and post a screenshot of the "System Summary" window here.
    Done.Click image for larger version. 

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    14) Please run
    Done.Click image for larger version. 

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    Also, attaching new log collector and DMP file for newest BSOD (Driver Overran Stack Buffer).

    Thank's.
    BSOD at random times, most frequently while playing games Attached Files
      My ComputerSystem Spec


  2. Posts : 18,566
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Feb 2018 #22

    Nice progress.
    Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp
    The file should be approximately 660MB > zip > post into the thread.
      My ComputerSystem Spec

  3.    11 Feb 2018 #23

    I wasnt able to attach it, so I uploaded it to OneDrive, here you have the link: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Thank's
      My ComputerSystem Spec


  4. Posts : 18,566
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Feb 2018 #24

    The memory dump debugging displayed 2 misbehaving hardware drivers.

    e1i63x64.sys Fri Mar 04 15:46:29 2016 (56DA0235)
    nvlddmkm.sys Tue Dec 05 13:28:19 2017 (5A26F353) 23.21.13.8859


    e1i63x64.sys Intel(R) Gigabit Adapter NDIS 6.x driver https://downloadcenter.intel.com/



    These were the first misbehaving drivers debugged:
    e1d65x64.sys Mon Sep 25 07:45:31 2017 (59C8FA6B)
    nvlddmkm.sys Tue Jan 23 16:24:56 2018 (5A67B638) 23.21.13.9077

    This was the second misbehaving driver: (This was the first recurrence of the Nvidia GPU driver)
    nvlddmkm.sys Tue Jan 23 16:24:56 2018 (5A67B638) 23.21.13.9077

    Plan:
    1) Upgrade the new misbehaving driver
    2) Use DDU to uninstall the Nvidia GPU
    3) Find an alternative version of the Nvidia driver to install using the clean install method
    4) For any new BSOD please post a new beta log collector zip
    5) Find a friend, neighbor, relative, or local computer store to swap the Nvidia GPU card.




    Code:
    Name	[00000002] Intel(R) Ethernet Connection (2) I219-VAdapter Type	Ethernet 802.3Product Type	Intel(R) Ethernet Connection (2) I219-VInstalled	YesPNP Device ID	PCI\VEN_8086&DEV_15B8&SUBSYS_E0001458&REV_31\3&11583659&0&FELast Reset	2/11/2018 12:01 PMIndex	2Service Name	e1iexpressIP Address	192.168.100.7, fe80::b40e:7820:bd63:2IP Subnet	255.255.255.0, 64Default IP Gateway	192.168.100.1, fe80::1DHCP Enabled	YesDHCP Server	192.168.100.1DHCP Lease Expires	1/3/1970 6:00 PMDHCP Lease Obtained	12/31/1969 6:00 PMMAC Address	‪1C:1B:0D:66:A0:54‬Memory Address	0xEF300000-0xEF31FFFFIRQ Channel	IRQ 4294967293Driver	c:\windows\system32\drivers\e1i63x64.sys (12.15.22.6, 512.50 KB (524,800 bytes), 9/29/2017 7:40 AM)
    Code:
    e1iexpress	Intel(R) PRO/1000 PCI Express Network Connection Driver I	c:\windows\system32\drivers\e1i63x64.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes
    Code:
    Name	NVIDIA GeForce GTX 1070PNP Device ID	PCI\VEN_10DE&DEV_1B81&SUBSYS_85991043&REV_A1\4&1306A4F6&0&0009Adapter Type	GeForce GTX 1070, NVIDIA compatibleAdapter Description	NVIDIA GeForce GTX 1070Adapter RAM	(1,048,576) bytesInstalled Drivers	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dllDriver Version	23.21.13.8859INF File	oem4.inf (Section136 section)Color Planes	Not AvailableColor Table Entries	4294967296Resolution	1920 x 1080 x 60 hertzBits/Pixel	32Memory Address	0xEE000000-0xEF0FFFFFMemory Address	0xD0000000-0xE1FFFFFFMemory Address	0xE0000000-0xE1FFFFFFI/O Port	0x0000E000-0x0000EFFFIRQ Channel	IRQ 17I/O Port	0x000003B0-0x000003BBI/O Port	0x000003C0-0x000003DFMemory Address	0xA0000-0xBFFFFDriver	c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvlddmkm.sys (23.21.13.8859, 16.24 MB (17,025,992 bytes), 2/11/2018 11:03 AM)
      My ComputerSystem Spec

  5.    1 Week Ago #25

    Zbook,

    Thank you so much for all your help, after a very long process it all goes to the end, I had a bad CPU from the beggining, finally Intel accepted the waranty and the PC seems to be running ok.

    Regards.
      My ComputerSystem Spec


  6. Posts : 18,566
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #26

    What other troubleshooting steps were made to narrow down the CPU as the problematic hardware?
      My ComputerSystem Spec

  7.    6 Days Ago #27

    Took the Build to a computer shop and they swapped every component until the CPU resolve the issues.

    I just have my computer back and im having some other issues but nothing to do with this one, so I think ill have to create another thread.
      My ComputerSystem Spec


  8. Posts : 18,566
    windows 10 professional version 1607 build 14393.969 64 bit
       6 Days Ago #28

    Glad that it got sorted.
    Please post a beta log collector zip (English) so that the logs can be scanned and read.
    https://www.tenforums.com/attachment...-v2-beta10.zip
    (extract > open)
      My ComputerSystem Spec

  9.    6 Days Ago #29

    Hi,

    Attaching the file.

    Also adding some crashed I saw in Event viewer while trying different games (Rust, Age of Empires 2, Path of Exile) dont know if the first attachment show all that information.Crash file Rust.txtCrash file PoE.txtCrash file AoE.txt

    DESKTOP-BM0JFJL (2018-07-14 22 03).zip
      My ComputerSystem Spec


  10. Posts : 18,566
    windows 10 professional version 1607 build 14393.969 64 bit
       6 Days Ago #30

    The beta log collector displayed a BSOD dated Saturday July 14, 2018.
    The bugcheck was WHEA 0x124.
    This bugcheck typically indicates a hardware problem.

    The logs also displayed bugcheck 7F.


    Perform the following steps:
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) Make sure that there is no over clocking while troubleshooting.


    7) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings >
    a) under performance > click settings > on performance options > click the advanced tab > under virtual memory click change > post an image of the virtual memory window into the thread
    b) under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    8) Open file explorer > this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp > zip > post a one drive or drop box share link into the thread

    9) For any BSOD please post both a beta zip and a memory dump.




    Code:
    WHEA_UNCORRECTABLE_ERROR (124)A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon.Arguments:Arg1: 0000000000000000, Machine Check ExceptionArg2: ffffa40be4a70028, Address of the WHEA_ERROR_RECORD structure.Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

    Code:
    7/14/2018 9:02 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: No disponible
    Cab Id: 0
    
    Problem signature:
    P1: 7f
    P2: 8
    P3: ffffaa815ff49f50
    P4: fffff689a7868fc0
    P5: fffff80377c4f7d0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\071418-4015-01.dmp
    \\?\C:\Windows\TEMP\WER-6718-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21C0.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21D1.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21DF.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21E0.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_7f_5f47bd75733dd22d8e91b84374812947ee49db4_00000000_cab_02c421df
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 7c861011-ae7c-43f4-9675-17617971126f
    Report Status: 100
    Hashed bucket: 
    Cab Guid: 07/14/2018 9:02 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: No disponible
    Cab Id: 0
    
    Problem signature:
    P1: 7f
    P2: 8
    P3: ffffaa815ff49f50
    P4: fffff689a7868fc0
    P5: fffff80377c4f7d0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\071418-4015-01.dmp
    \\?\C:\Windows\TEMP\WER-6718-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21C0.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21D1.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21DF.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21E0.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_7f_5f47bd75733dd22d8e91b84374812947ee49db4_00000000_cab_02c421df
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 7c861011-ae7c-43f4-9675-17617971126f
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    Code:
    7/14/2018 9:02 PM    Windows Error Reporting    Fault bucket 0x7f_8_STACK_USAGE_RECURSION, type 0
    Event Name: BlueScreen
    Response: No disponible
    Cab Id: a5045a5d-f885-4f78-a983-d853dbb729eb
    
    Problem signature:
    P1: 7f
    P2: 8
    P3: ffffaa815ff49f50
    P4: fffff689a7868fc0
    P5: fffff80377c4f7d0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\071418-4015-01.dmp
    \\?\C:\Windows\TEMP\WER-6718-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21C0.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21D1.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21DF.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21E0.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_7f_5f47bd75733dd22d8e91b84374812947ee49db4_00000000_cab_122c69e5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 7c861011-ae7c-43f4-9675-17617971126f
    Report Status: 268435556
    Hashed bucket: 
    Cab Guid: 0
      My ComputerSystem Spec


 
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