Windows 10: BSOD at random times, most frequently while playing games

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  1.    1 Week Ago #21

    Hi

    1) Disable driver updates of non-Microsoft drivers
    Done

    2) Find an older driver on the Nvidia website (make sure it is different than the driver that has misbehaved x 2)
    NVIDIA
    Done, I had version 390.77 and intalled 4 previous versions 388.59
    3) Uninstall using DDU
    Done
    4) Re-install making sure the clean install box is checked and install the PhysX driver if applicable.
    Done
    5) Measure the GPU temperature at idle and under load
    Done with Speccy. Idle - 32C to 34C, under load from 60C to 63C (Had a BSOD, Driver Overran Stack Buffer)
    6) Reseat the GPU and check that all connections are securely made
    Done, actually my MotherBoard has 3 GPU Slots, I changed mine from 1 to 2.
    7) Check the BIOS 3.3, 5.0, and 12.0 voltage values
    I didn't get it so I get into BIOS and took some screenshots, here they are:
    Click image for larger version. 

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    8) Check the CPU voltage and frequency
    Pictures above
    9) Make sure that there is no over clocking
    I've never changed anything there so I guess there's no overclocking10) If there is a recurrent NVidia BSOD see if you can find a friend, neighbor, relative, or local store to swap the Nvidia GPU card.
    Pending.
    11) When swapping cards there should be 2 tests performed:
    a) test the new card in this computer
    b) test the problematic card in another computer
    Pending.

    12) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:Speccy - Free Download - Piriform: Speccy - System Information - Free
    I used speecy, temps are above.
    13) Please download and run the newest version of HWiNFO64 and post a screenshot of the "System Summary" window here.
    Done.Click image for larger version. 

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    14) Please run
    Done.Click image for larger version. 

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    Also, attaching new log collector and DMP file for newest BSOD (Driver Overran Stack Buffer).

    Thank's.
    BSOD at random times, most frequently while playing games Attached Files
      My ComputerSystem Spec


  2. Posts : 14,296
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #22

    Nice progress.
    Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp
    The file should be approximately 660MB > zip > post into the thread.
      My ComputerSystem Spec

  3.    1 Week Ago #23

    I wasnt able to attach it, so I uploaded it to OneDrive, here you have the link: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Thank's
      My ComputerSystem Spec


  4. Posts : 14,296
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #24

    The memory dump debugging displayed 2 misbehaving hardware drivers.

    e1i63x64.sys Fri Mar 04 15:46:29 2016 (56DA0235)
    nvlddmkm.sys Tue Dec 05 13:28:19 2017 (5A26F353) 23.21.13.8859


    e1i63x64.sys Intel(R) Gigabit Adapter NDIS 6.x driver https://downloadcenter.intel.com/



    These were the first misbehaving drivers debugged:
    e1d65x64.sys Mon Sep 25 07:45:31 2017 (59C8FA6B)
    nvlddmkm.sys Tue Jan 23 16:24:56 2018 (5A67B638) 23.21.13.9077

    This was the second misbehaving driver: (This was the first recurrence of the Nvidia GPU driver)
    nvlddmkm.sys Tue Jan 23 16:24:56 2018 (5A67B638) 23.21.13.9077

    Plan:
    1) Upgrade the new misbehaving driver
    2) Use DDU to uninstall the Nvidia GPU
    3) Find an alternative version of the Nvidia driver to install using the clean install method
    4) For any new BSOD please post a new beta log collector zip
    5) Find a friend, neighbor, relative, or local computer store to swap the Nvidia GPU card.




    Code:
    Name	[00000002] Intel(R) Ethernet Connection (2) I219-VAdapter Type	Ethernet 802.3Product Type	Intel(R) Ethernet Connection (2) I219-VInstalled	YesPNP Device ID	PCI\VEN_8086&DEV_15B8&SUBSYS_E0001458&REV_31\3&11583659&0&FELast Reset	2/11/2018 12:01 PMIndex	2Service Name	e1iexpressIP Address	192.168.100.7, fe80::b40e:7820:bd63:2IP Subnet	255.255.255.0, 64Default IP Gateway	192.168.100.1, fe80::1DHCP Enabled	YesDHCP Server	192.168.100.1DHCP Lease Expires	1/3/1970 6:00 PMDHCP Lease Obtained	12/31/1969 6:00 PMMAC Address	‪1C:1B:0D:66:A0:54‬Memory Address	0xEF300000-0xEF31FFFFIRQ Channel	IRQ 4294967293Driver	c:\windows\system32\drivers\e1i63x64.sys (12.15.22.6, 512.50 KB (524,800 bytes), 9/29/2017 7:40 AM)
    Code:
    e1iexpress	Intel(R) PRO/1000 PCI Express Network Connection Driver I	c:\windows\system32\drivers\e1i63x64.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes
    Code:
    Name	NVIDIA GeForce GTX 1070PNP Device ID	PCI\VEN_10DE&DEV_1B81&SUBSYS_85991043&REV_A1\4&1306A4F6&0&0009Adapter Type	GeForce GTX 1070, NVIDIA compatibleAdapter Description	NVIDIA GeForce GTX 1070Adapter RAM	(1,048,576) bytesInstalled Drivers	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dllDriver Version	23.21.13.8859INF File	oem4.inf (Section136 section)Color Planes	Not AvailableColor Table Entries	4294967296Resolution	1920 x 1080 x 60 hertzBits/Pixel	32Memory Address	0xEE000000-0xEF0FFFFFMemory Address	0xD0000000-0xE1FFFFFFMemory Address	0xE0000000-0xE1FFFFFFI/O Port	0x0000E000-0x0000EFFFIRQ Channel	IRQ 17I/O Port	0x000003B0-0x000003BBI/O Port	0x000003C0-0x000003DFMemory Address	0xA0000-0xBFFFFDriver	c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvlddmkm.sys (23.21.13.8859, 16.24 MB (17,025,992 bytes), 2/11/2018 11:03 AM)
      My ComputerSystem Spec


 
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