Windows 10: BSOD at random times, most frequently while playing games Solved

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  1.    05 Feb 2018 #11

    I just started downloading everyday programs and didnt had any issue until I downloaded Discord and Spotify.

    Both got installed but not able to use them, both programs shut down when they open, dont know if this is related with the issues that im having.

    Thank's.
      My ComputerSystem Spec

  2.    07 Feb 2018 #12

    Hi,

    I just had a BSOD, attached you can find the DMP file.

    Thank's.
    BSOD at random times, most frequently while playing games Attached Files
      My ComputerSystem Spec


  3. Posts : 20,971
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Feb 2018 #13

    For any BSOD please run this command and post a zip into the thread:
    log collector v2-beta08.zip

    For this BSOD also > open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip the file > post into the thread
      My ComputerSystem Spec

  4.    07 Feb 2018 #14

    zbook said: View Post
    For any BSOD please run this command and post a zip into the thread:
    log collector v2-beta08.zip
    Here you have, latest log.
    Attached the log and DMP file
    Thanks
    BSOD at random times, most frequently while playing games Attached Files
      My ComputerSystem Spec


  5. Posts : 20,971
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Feb 2018 #15

    1) backup all files to another drive or to the cloud
    2) make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    3) place the backup image onto another drive or into the cloud
    4) make a brand new restore point
    5) after the above steps turn on windows driver verifier using the test settings in this link:
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    6) use the information in this link to turn off windows driver verifier:
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials
    7) some computers may become sluggish or have difficulty booting when using windows driver verifier. If there are significant problems communicate that into the thread so that the windows driver verifier test settings can be modified.
    8) After each bsod you will view the BSOD window to view the bugcheck and see if it displays a misbehaving driver in the form *.sys. Then use the windows advanced troubleshooting menu to turn off windows driver verifer. When you are back on the desk top run this log collector and post a zip into the thread for troubleshooting: log collector v2-beta08.zip
      My ComputerSystem Spec

  6.    07 Feb 2018 #16

    Hi

    I just made the backupfile and setup the driver verifier, rebooted the computer so I can start the test and it iant booting, a message apper saying that I dont have an OS.

    I can get in to the BIOS but it doesnt matter which drive im using to start, the message keep appearing.

    What should I do?
      My ComputerSystem Spec


  7. Posts : 20,971
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Feb 2018 #17

    Did you
    1) backup all of the files?
    2) make a backup image and place the backup image onto another drive?
    3) make a brand new restore point?

    Use a camera or smart phone camera to take pictures and post images into the thread as needed to display the progress or results.

    1) Find a flash drive that you can format ( > or = 8 GB)
    2) Create a bootable Windows 10 iso:
    Download Windows 10
    3) Insert the bootable Windows 10 iso into any USB port
    4) Open the BIOS and temporarily modify the boot order so that you can boot to USB external hard drive
    5) Power on the computer and boot to the external USB hard drive
    6) It may take 5 - 10 minutes for the ISO to load while viewing the Windows icon
    7) Do not click install
    8) In the left lower corner click repair your computer
    9) Select language, time, currency, and keyboard or click next
    10) Click troubleshoot to open the Windows 10 iso advanced troubleshooting menu
    11) Click system restore > start with the oldest restore point and work towards the most recent
    12) If the restore points don't work or if there are none move to the next step
    13) Click startup repair > if start up repair does not work move to the next step
    14) If these steps do not work the next step is to use the back up image.
    15) If the backup image fails the next steps are using command prompt > Administrator: X:Windows\system32\cmd.exe > X:\Sources:>
    Report the progress into the thread and if you reach this step new steps can be added.
      My ComputerSystem Spec

  8.    10 Feb 2018 #18

    Hi,

    So I did the Backup and Restore point incorrectly and wasnt able to recover anything, I end up formatting the computer and started fresh.

    This time I only did the windows updates and downloaded latest GPU drivers.

    I had a BSOD Kmode Exception not handled, what I did is that turned off Fast Start Mode, seems solved since wasnt able to make it happen again.

    Then I had another one calling Driver IQLR not less or equal, im running the Driver Verifier with the settings that you sent me, BSOD havent happened for now.

    Anyway, here is the latest Log Collector. I downloaded Steam and will start playing to make it happen.

    Thank's.
    BSOD at random times, most frequently while playing games Attached Files
      My ComputerSystem Spec

  9.    10 Feb 2018 #19

    So, I runned Driver Verifier for over 2 hours and nothing happened, also playing while using it.

    I decided to turn it off and restarted the computer, after like 2 minutes without running Driver Verifier I got a BSOD.

    Critical Structure Corruption --- What failed: tm.sys.

    Attached you can find latest log collector also the Zip file with DMP.

    Thank's.
    BSOD at random times, most frequently while playing games Attached Files
      My ComputerSystem Spec


  10. Posts : 20,971
    windows 10 professional version 1607 build 14393.969 64 bit
       10 Feb 2018 #20

    There were 3 new BSOD mini dump files.
    Only 1 of the files was able to be debugged.
    It displayed 1 misbehaving hardware driver.

    The DRIVER_IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x000000D1. This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

    The CRITICAL_STRUCTURE_CORRUPTION bug check has a value of 0x00000109. This indicates that the kernel has detected critical kernel code or data corruption.

    The KMODE_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000001E. This indicates that a kernel-mode program generated an exception which the error handler did not catch.

    Keep track of these Nvidia driver numbers:
    nvlddmkm.sys Tue Jan 23 16:24:56 2018 (5A67B638)
    23.21.13.9077

    This is a recurrent misbehaving driver.

    To troubleshoot the Nvidia GPU misbehaving driver perform the following steps:
    1) Disable driver updates of non-Microsoft drivers
    2) Find an older driver on the Nvidia website (make sure it is different than the driver that has misbehaved x 2)
    NVIDIA
    3) Uninstall using DDU
    4) Re-install making sure the clean install box is checked and install the PhysX driver if applicable.
    5) Measure the GPU temperature at idle and under load
    6) Reseat the GPU and check that all connections are securely made
    7) Check the BIOS 3.3, 5.0, and 12.0 voltage values
    8) Check the CPU voltage and frequency
    9) Make sure that there is no over clocking
    10) If there is a recurrent NVidia BSOD see if you can find a friend, neighbor, relative, or local store to swap the Nvidia GPU card.
    11) When swapping cards there should be 2 tests performed:
    a) test the new card in this computer
    b) test the problematic card in another computer

    12) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    13) Please download and run the newest version of HWiNFO64 and post a screenshot of the "System Summary" window here.
    Take Screenshot in Windows 10 General Tips Tutorials
    HWiNFO - Download

    14) Please run
    CPU-Z | Softwares | CPUID
    CPU-Z | Softwares | CPUID
    open it and make screenshots of the following tabs
    CPU
    Mainboard
    Memory
    SPD*
    Graphics
    *SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
    Please make screenshots of each stick.
    Please post each screenshot in your next reply/replies.








    Code:
    2/10/2018 10:24 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 109
    P2: a39fee6450b5b6fd
    P3: 0
    P4: fffff80be7813040
    P5: 114
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\021018-4171-01.dmp
    \\?\C:\Windows\TEMP\WER-10984-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER350A.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER351B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER351C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_109_cc555188784d48e757b63c6b85774575311857_00000000_cab_02ac3529
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ad5f8dec-15ae-4721-819d-89afa3e5b7e0
    Report Status: 4
    Hashed bucket:
    2/10/2018 8:20 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: ffffbb85c84235a2
    P4: 0
    P5: ffffffffffffffff
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\021018-5437-01.dmp
    \\?\C:\Windows\TEMP\WER-13062-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3DF3.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3E05.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3E15.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_89a2a58f9b188f9be4c3d8b347fa68c0a92b2_00000000_cab_02b03e12
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: f3da3266-7d1f-4412-8d1a-15c35dde38cf
    Report Status: 4
    Hashed bucket:
    2/10/2018 8:43 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: d1
    P2: ffffbd0549f40c2d
    P3: 2
    P4: 0
    P5: ffffbd0589400109
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\021018-4093-01.dmp
    \\?\C:\Windows\TEMP\WER-9250-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2EC0.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2ED0.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2EE1.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_d1_9abc831662f2992397a2dd134c41afca38413d_00000000_cab_02ac2ee0
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 4fc4addb-ba7d-4f7c-a183-baa69e9854fe
    Report Status: 4
    Hashed bucket:
    Code:
    2/10/2018 8:20 PM    Windows Error Reporting    Fault bucket 0x1E_c0000005_R_nt!KiFatalExceptionHandler, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: dbe73832-4ff0-4b2c-9bae-db99563fe8d6
    
    Problem signature:
    P1: 1e
    P2: ffffffffc0000005
    P3: ffffbb85c84235a2
    P4: 0
    P5: ffffffffffffffff
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\021018-5437-01.dmp
    \\?\C:\Windows\TEMP\WER-13062-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3DF3.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3E05.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3E15.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_89a2a58f9b188f9be4c3d8b347fa68c0a92b2_00000000_cab_19cc5e4c
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: f3da3266-7d1f-4412-8d1a-15c35dde38cf
    Report Status: 268435456
    Hashed bucket:
    Code:
    2/10/2018 8:43 PM    Windows Error Reporting    Fault bucket AV_nt!ExpCenturyDpcRoutine$fin$0, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: a48e9a52-2f6f-46bd-a415-693935996ca1
    
    Problem signature:
    P1: d1
    P2: ffffbd0549f40c2d
    P3: 2
    P4: 0
    P5: ffffbd0589400109
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\021018-4093-01.dmp
    \\?\C:\Windows\TEMP\WER-9250-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2EC0.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2ED0.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2EE1.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_d1_9abc831662f2992397a2dd134c41afca38413d_00000000_cab_09745004
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 4fc4addb-ba7d-4f7c-a183-baa69e9854fe
    Report Status: 268435456
    Hashed bucket:
    Code:
    Name    NVIDIA GeForce GTX 1070
    PNP Device ID    PCI\VEN_10DE&DEV_1B81&SUBSYS_85991043&REV_A1\4&2DB3ECDA&0&0008
    Adapter Type    GeForce GTX 1070, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GTX 1070
    Adapter RAM    (1,048,576) bytes
    Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll
    Driver Version    23.21.13.9077
    INF File    oem4.inf (Section118 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1080 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xEE000000-0xEF0FFFFF
    Memory Address    0xD0000000-0xE1FFFFFF
    Memory Address    0xE0000000-0xE1FFFFFF
    I/O Port    0x0000E000-0x0000EFFF
    IRQ Channel    IRQ 16
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_7a39871618b19f06\nvlddmkm.sys (23.21.13.9077, 16.68 MB (17,493,824 bytes), 2/10/2018 1:11 PM)
      My ComputerSystem Spec


 
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