BSOD when playing Assassins creed Origins error 0x00000124

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  1. Posts : 32
    Windows 10
       #1

    BSOD when playing Assassins creed Origins error 0x00000124


    When playing AC origins I get a blue screen error. I uploaded the DMP file.
    Any help would be appreciated. Thanks
    Last edited by erik9631; 04 Feb 2018 at 15:32. Reason: Bad title and description
      My Computer


  2. Posts : 936
    xp
       #2

    Use this to learn how to post your system specs: System Specs - Fill in at Ten Forums Site Use Tutorials

    Then go here to download the log collector, to upload what's needed: BSOD - Posting Instructions - Windows 10 Forums

    Once You've done that then one of the BSOD Gurus will be able to help. Just be patient cause they get real busy at times.
      My Computer


  3. Posts : 32
    Windows 10
    Thread Starter
       #3

    First of all thanks for the reply. I appreciate the help.
    I am sorry for not adding the necessary information beforehand. Here are the required files.
      My Computer


  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #4

    The info in your System Specs under My Computer do not match what I see in the dump. Can you please fill out your system specs following the directions at the link Bat 1 gave you above.

    Need to know what the make and full model number of the mother board is. Looks like you have 16GB of RAM (4 x 4GB DIMMs).
    Dump shows:
    Code:
    Vendor                        American Megatrends Inc.
      BIOS Version                  FD
      BIOS Release Date             01/25/2013
    All 3 dumps indicate a fatal machine check :
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffff9f8757752028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000060151, Low order 32-bits of the MCi_STATUS value
    Code:
    4: kd> !errrec ffff9f8757752028
    ===============================================================================
    Common Platform Error Record @ ffff9f8757752028
    -------------------------------------------------------------------------------
    Record Id     : 01d39df395a7a05c
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/4/2018 20:18:23 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9f87577520a8
    Section       @ ffff9f8757752180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000004
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9f87577520f0
    Section       @ ffff9f8757752240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000004
    CPU Id        : 20 0f 60 00 00 08 06 04 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffff9f8757752240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9f8757752138
    Section       @ ffff9f87577522c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : ICACHEL1_IRD_ERR (Proc 4 Bank 1)
      Status      : 0xb080000000060151
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffff9d00ae66a028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000060151, Low order 32-bits of the MCi_STATUS value.
    Code:
    2: kd> !errrec ffff9d00ae66a028
    ===============================================================================
    Common Platform Error Record @ ffff9d00ae66a028
    -------------------------------------------------------------------------------
    Record Id     : 01d39dc21baada9a
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/4/2018 19:46:53 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9d00ae66a0a8
    Section       @ ffff9d00ae66a180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000002
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9d00ae66a0f0
    Section       @ ffff9d00ae66a240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000002
    CPU Id        : 20 0f 60 00 00 08 06 02 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffff9d00ae66a240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9d00ae66a138
    Section       @ ffff9d00ae66a2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : ICACHEL1_IRD_ERR (Proc 2 Bank 1)
      Status      : 0xb080000000060151
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffb587be267028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000060151, Low order 32-bits of the MCi_STATUS value.
    Code:
    0: kd> !errrec ffffb587be267028
    ===============================================================================
    Common Platform Error Record @ ffffb587be267028
    -------------------------------------------------------------------------------
    Record Id     : 01d39df104373e89
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/4/2018 20:05:09 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffb587be2670a8
    Section       @ ffffb587be267180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffb587be2670f0
    Section       @ ffffb587be267240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffb587be267240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffb587be267138
    Section       @ ffffb587be2672c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : ICACHEL1_IRD_ERR (Proc 0 Bank 1)
      Status      : 0xb080000000060151
    The only difference is the address of the WHEA error record and processor (Arg2).

    If you are over clocking or running at anything but nominal voltages, set everything back to nominal and see if that helps.
    Check voltages in BIOS, make sure they are correct.

    Also, the event log shows you had 10 BSODs on 2/4/2018 between 19:52 and 21:20 and all of them were WHEA 124 errors, the same as the 3 dumps I looked at.

    What did you change on February 4th around that time? Did you install anything new, add or remove any hardware?
      My Computers


  5. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    The logs displayed possible piracy with software to bypass the activation of Windows products.
    Please explain the use of this software.
    Code:
    1. No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.
    Forum Rules - Windows 10 Forums
      My Computer


  6. Posts : 32
    Windows 10
    Thread Starter
       #6

    Ztruker said:
    The info in your System Specs under My Computer do not match what I see in the dump. Can you please fill out your system specs following the directions at the link Bat 1 gave you above.

    Need to know what the make and full model number of the mother board is. Looks like you have 16GB of RAM (4 x 4GB DIMMs).
    Dump shows:
    Code:
    Vendor                        American Megatrends Inc.
      BIOS Version                  FD
      BIOS Release Date             01/25/2013
    All 3 dumps indicate a fatal machine check :
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffff9f8757752028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000060151, Low order 32-bits of the MCi_STATUS value
    Code:
    4: kd> !errrec ffff9f8757752028
    ===============================================================================
    Common Platform Error Record @ ffff9f8757752028
    -------------------------------------------------------------------------------
    Record Id     : 01d39df395a7a05c
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/4/2018 20:18:23 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9f87577520a8
    Section       @ ffff9f8757752180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000004
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9f87577520f0
    Section       @ ffff9f8757752240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000004
    CPU Id        : 20 0f 60 00 00 08 06 04 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffff9f8757752240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9f8757752138
    Section       @ ffff9f87577522c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : ICACHEL1_IRD_ERR (Proc 4 Bank 1)
      Status      : 0xb080000000060151
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffff9d00ae66a028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000060151, Low order 32-bits of the MCi_STATUS value.
    Code:
    2: kd> !errrec ffff9d00ae66a028
    ===============================================================================
    Common Platform Error Record @ ffff9d00ae66a028
    -------------------------------------------------------------------------------
    Record Id     : 01d39dc21baada9a
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/4/2018 19:46:53 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9d00ae66a0a8
    Section       @ ffff9d00ae66a180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000002
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9d00ae66a0f0
    Section       @ ffff9d00ae66a240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000002
    CPU Id        : 20 0f 60 00 00 08 06 02 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffff9d00ae66a240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9d00ae66a138
    Section       @ ffff9d00ae66a2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : ICACHEL1_IRD_ERR (Proc 2 Bank 1)
      Status      : 0xb080000000060151
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffb587be267028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000060151, Low order 32-bits of the MCi_STATUS value.
    Code:
    0: kd> !errrec ffffb587be267028
    ===============================================================================
    Common Platform Error Record @ ffffb587be267028
    -------------------------------------------------------------------------------
    Record Id     : 01d39df104373e89
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/4/2018 20:05:09 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffb587be2670a8
    Section       @ ffffb587be267180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffb587be2670f0
    Section       @ ffffb587be267240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffb587be267240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffb587be267138
    Section       @ ffffb587be2672c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : ICACHEL1_IRD_ERR (Proc 0 Bank 1)
      Status      : 0xb080000000060151
    The only difference is the address of the WHEA error record and processor (Arg2).

    If you are over clocking or running at anything but nominal voltages, set everything back to nominal and see if that helps.
    Check voltages in BIOS, make sure they are correct.

    Also, the event log shows you had 10 BSODs on 2/4/2018 between 19:52 and 21:20 and all of them were WHEA 124 errors, the same as the 3 dumps I looked at.

    What did you change on February 4th around that time? Did you install anything new, add or remove any hardware?
    I am sorry, i have 4x4gb ram not 4x8gb. I made a typo.

    CPU used to be overclocked but i did a cmos reset a while back.

    The other bluescreens were Assassins creed related too. There are more people complaining about it so i thought it is game related. So i was doing different tests hoping to find out the reason behind it.

    Did not install any new hardware.

    The logs displayed possible piracy with software to bypass the activation of Windows products.
    Please explain the use of this software


    Actually that is college related reverse engineering project. Had to chose a random virus and do a list of tasks. I chose kms

    Our school gives licenses for Microsoft products to students. I have no reason to resort to piracy
      My Computer


  7. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #7

    What about board voltages? Are they where they should be? Any over/under valued?

    The 3 dumps showed the Machine check was due to 3 different processors which to me makes it less likely the CPU is actually defective. That's whay I'm looking for another cause, like over/under clocking or voltages.
      My Computers


  8. Posts : 32
    Windows 10
    Thread Starter
       #8

    Ztruker said:
    What about board voltages? Are they where they should be? Any over/under valued?

    The 3 dumps showed the Machine check was due to 3 different processors which to me makes it less likely the CPU is actually defective. That's whay I'm looking for another cause, like over/under clocking or voltages.
    The board has been acting weird ever since I bought it. My CPU was clocked, and there was a bug that I had to press the power button twice in order the turn the computer on. It was like button press, fans turned on for a second, PC turned off and button press again, everything works fine.
    I have been on a lot of forums 6 - 5 years back when I built this PC hoping someone would tell me what the issue is but nobody could figure out. I eventually forgot about it and just pressed the button twice in a row.
    What I managed to figure out however is that it was not related to overclocking, but to turning off the turbo mode of my CPU. Everything would work fine had I kept it on.

    The computer has been working like this flawlessly until now (Well except the power bug).
    I am saying that because it might be a relevant information.

    To shortly answer your question: No, I did not mess with the board in any way. No overclocking, no changes in voltages. Everything on the board in stock.
      My Computer


  9. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #9

    Let's try turning off Hibernate and by association, Fast Startup, see if that makes any difference.

    Open a Elevated Command Prompt.
    1. Click Start
    2. Type cmd
    3. Right click on Command Prompt at top of window and select Run as Administrator


    Type powercfg -h off and press Enter.

    Shutdown (nor Restart) then power on after 10 seconds or so. See how it runs.
      My Computers


  10. Posts : 32
    Windows 10
    Thread Starter
       #10

    Ztruker said:
    Let's try turning off Hibernate and by association, Fast Startup, see if that makes any difference.

    Open a Elevated Command Prompt.
    1. Click Start
    2. Type cmd
    3. Right click on Command Prompt at top of window and select Run as Administrator


    Type powercfg -h off and press Enter.

    Shutdown (nor Restart) then power on after 10 seconds or so. See how it runs.
    Hybernation has been causing problems as well. I back tracked it a while ago, therefore I already had it turned off and it is the first thing I switch off after formatting my drive. (I did not use the CMD however, I turned it off in the power options and turned off fast startup)

    All the mentioned problems are with these settings off. I will use the console command just to be sure but I doubt it will make any difference.

    Do you believe the blue screens are caused by a faulty motherboard?

    EDIT: I tried the console solution, but no difference so far.
    Last edited by erik9631; 09 Feb 2018 at 06:44. Reason: Additional Info
      My Computer


 

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