Windows 10: BSOD playing NFS Rivals on Dell XPS 15 L502X

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  1.    03 Feb 2018 #1

    BSOD playing NFS Rivals on Dell XPS 15 L502X


    Just when I thought I figured out the driver problem on my laptop, now I am facing a problem with overheating and/or stability issues. After less than 5 minutes of playing, the screen turned blue and error code showed with a QR code which just lead to a page on Microsoft support page. Can I upload a crash report here and have someone take a look at it?
      My ComputerSystem Spec

  2.    03 Feb 2018 #2

    I ran the game later again and changed all video settings to absolute minimum, even switched to a window with a lower resolution, and this is what happened to the temperatures:
    Click image for larger version. 

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      My ComputerSystem Spec


  3. Posts : 3,367
    64bit Win 10 Pro ver 1803 Build 17134.81 and W10 Insider Build 17677
       03 Feb 2018 #3

    The max temp allowed for this processor is 100C but it is not good to run it at that temperature for any length of time. It looks as if you need better cooling or to clean out the fans.

    https://ark.intel.com/products/52219...up-to-2_90-GHz
      My ComputersSystem Spec

  4.    03 Feb 2018 #4

    philc43 said: View Post
    The max temp allowed for this processor is 100C but it is not good to run it at that temperature for any length of time. It looks as if you need better cooling or to clean out the fans.

    https://ark.intel.com/products/52219...up-to-2_90-GHz
    The previous pwner has said that he cleaned it all nicely and that he put a new thermal paste. Could he be lying or os there a chance that the driver itself could cause this instability? I could also try cleaning it but I dont think dust is the problem...
      My ComputerSystem Spec


  5. Posts : 17,855
    windows 10 professional version 1607 build 14393.969 64 bit
       03 Feb 2018 #5

    Please run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip
      My ComputerSystem Spec

  6.    03 Feb 2018 #6

    zbook said: View Post
    Please run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip
    where is it?
      My ComputerSystem Spec


  7. Posts : 17,855
    windows 10 professional version 1607 build 14393.969 64 bit
       03 Feb 2018 #7

    log collector v2-beta08.zip
    On the bottom of this link is the beta version:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  •    03 Feb 2018 #8

    zbook said: View Post
    log collector v2-beta08.zip
    On the bottom of this link is the beta version:
    BSOD - Posting Instructions - Windows 10 Forums
    here it is
    BSOD playing NFS Rivals on Dell XPS 15 L502X Attached Files
      My ComputerSystem Spec


  • Posts : 17,855
    windows 10 professional version 1607 build 14393.969 64 bit
       03 Feb 2018 #9

    See if you can run the beta version of the log collector.
    https://www.tenforums.com/attachment...-v2-beta08.zip
      My ComputerSystem Spec

  •    03 Feb 2018 #10

    zbook said: View Post
    See if you can run the beta version of the log collector.
    https://www.tenforums.com/attachment...-v2-beta08.zip
    nothin happens. i think iy doesnt work.
      My ComputerSystem Spec


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