New
#11
There were 2 misbehaving hardware drivers identified in the single crash.
Both were GPU drivers:
igdkmd64.sys
9.17.10.4459
igdkmd64.sys Thu May 19 12:45:17 2016 (573DFBAD)
nvlddmkm.sys
22.21.13.8165
nvlddmkm.sys Fri Mar 31 20:26:23 2017 (58DF01BF)
There were event logs displaying problems with the Dell support assistant.
1) Uninstall all GPU drivers using DDU:
Official Display Driver Uninstaller DDU Download
Display Driver Uninstaller: How to use - Windows 7 Help Forums
2) Install source: Dell
Support for XPS 15 L502X | Drivers & downloads | Dell US
The Dell site is the preferred source for the GPU drivers.
Alternative options but second choice are Nvidia and Intel
Nvidia website, method: "clean install" and also install PhysX driver if applicable.
NVIDIA
If you want to use the automatic Nvidia search it will need a browser that supports JAV....for example IE
3) Un-install and reinstall the Dell support assistant.
4) The BIOS: Version/Date Dell Inc. A04, 25.3.2011.
Update the BIOS > A12
Dell XPS L502X System BIOS Driver Details | Dell US
Code:3.2.2018. 17:39 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 119 P2: 1 P3: ead7 P4: eaed P5: ffffb184505e5010 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\020318-32671-01.dmp \\?\C:\WINDOWS\TEMP\WER-391171-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D87.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D88.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DC8.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_119_fba95a6aee79ad8b7fe2d9b894b8f787aaffffa_00000000_cab_03264dc5 Analysis symbol: Rechecking for solution: 0 Report Id: 6bf08113-bc8f-4194-b3b5-a17bcf35f755 Report Status: 4 Hashed bucket:Code:3.2.2018. 17:40 Windows Error Reporting Fault bucket 0x119_1_DRIVER_REPORTED_INVALID_FENCE_ID_IMAGE_nvlddmkm.sys, type 0 Event Name: BlueScreen Response: Not available Cab Id: 4ae507a6-f75e-46b0-8302-eb55e24efea4 Problem signature: P1: 119 P2: 1 P3: ead7 P4: eaed P5: ffffb184505e5010 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\020318-32671-01.dmp \\?\C:\WINDOWS\TEMP\WER-391171-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D87.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D88.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DC8.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_119_fba95a6aee79ad8b7fe2d9b894b8f787aaffffa_00000000_cab_097afabe Analysis symbol: Rechecking for solution: 0 Report Id: 6bf08113-bc8f-4194-b3b5-a17bcf35f755 Report Status: 268435456 Hashed bucket:Code:Event[2030]: Log Name: System Source: Service Control Manager Date: 2018-02-02T23:42:27.153 Event ID: 7031 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-AKPQ3EL Description: The Dell SupportAssist Agent service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 32767 milliseconds: Run the configured recovery program.
Code:Name Intel(R) HD Graphics 3000 PNP Device ID PCI\VEN_8086&DEV_0116&SUBSYS_050E1028&REV_09\3&11583659&0&10 Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible Adapter Description Intel(R) HD Graphics 3000 Adapter RAM (2.084.569.088) bytes Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll Driver Version 9.17.10.4459 INF File oem5.inf (iSNBM0 section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1366 x 768 x 60 hertz Bits/Pixel 32 Memory Address 0xF1400000-0xF17FFFFF Memory Address 0xE0000000-0xEFFFFFFF I/O Port 0x00004000-0x0000403F IRQ Channel IRQ 4294967291 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\drivers\igdkmd64.sys (9.17.10.4459, 5,13 MB (5.382.856 bytes), 9.3.2017. 02:16)Code:Name NVIDIA GeForce GT 540M PNP Device ID PCI\VEN_10DE&DEV_0DF4&SUBSYS_050E1028&REV_A1\4&4DCA75F&0&0008 Adapter Type GeForce GT 540M, NVIDIA compatible Adapter Description NVIDIA GeForce GT 540M Adapter RAM (2.147.483.648) bytes Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll Driver Version 22.21.13.8165 INF File oem1.inf (Section012 section) Color Planes Not Available Color Table Entries Not Available Resolution Not Available Bits/Pixel Not Available Memory Address 0xF0000000-0xF0FFFFFF Memory Address 0xC0000000-0xCFFFFFFF Memory Address 0xD0000000-0xD1FFFFFF IRQ Channel IRQ 16 Driver c:\windows\system32\driverstore\filerepository\nvdmi.inf_amd64_323791d5eb27505c\nvlddmkm.sys (22.21.13.8165, 14,15 MB (14.841.784 bytes), 2.2.2018. 12:34)