BSOD playing NFS Rivals on Dell XPS 15 L502X

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  1. Posts : 80
    Windows 10 10.0.19045.2311
       #1

    BSOD playing NFS Rivals on Dell XPS 15 L502X


    Just when I thought I figured out the driver problem on my laptop, now I am facing a problem with overheating and/or stability issues. After less than 5 minutes of playing, the screen turned blue and error code showed with a QR code which just lead to a page on Microsoft support page. Can I upload a crash report here and have someone take a look at it?
      My Computer


  2. Posts : 80
    Windows 10 10.0.19045.2311
    Thread Starter
       #2

    I ran the game later again and changed all video settings to absolute minimum, even switched to a window with a lower resolution, and this is what happened to the temperatures:
    Attachment 175411
      My Computer


  3. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #3

    The max temp allowed for this processor is 100°C but it is not good to run it at that temperature for any length of time. It looks as if you need better cooling or to clean out the fans.

    https://ark.intel.com/products/52219...up-to-2_90-GHz
      My Computers


  4. Posts : 80
    Windows 10 10.0.19045.2311
    Thread Starter
       #4

    philc43 said:
    The max temp allowed for this processor is 100°C but it is not good to run it at that temperature for any length of time. It looks as if you need better cooling or to clean out the fans.

    https://ark.intel.com/products/52219...up-to-2_90-GHz
    The previous pwner has said that he cleaned it all nicely and that he put a new thermal paste. Could he be lying or os there a chance that the driver itself could cause this instability? I could also try cleaning it but I dont think dust is the problem...
      My Computer


  5. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    Please run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip
      My Computer


  6. Posts : 80
    Windows 10 10.0.19045.2311
    Thread Starter
       #6

    zbook said:
    Please run this version of the log collector and post a zip into this thread:
    log collector v2-beta08.zip
    where is it?
      My Computer


  7. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    log collector v2-beta08.zip
    On the bottom of this link is the beta version:
    BSOD - Posting Instructions - Windows 10 Forums
      My Computer


  8. Posts : 80
    Windows 10 10.0.19045.2311
    Thread Starter
       #8

    zbook said:
    log collector v2-beta08.zip
    On the bottom of this link is the beta version:
    BSOD - Posting Instructions - Windows 10 Forums
    here it is
      My Computer


  9. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    See if you can run the beta version of the log collector.
    https://www.tenforums.com/attachment...-v2-beta08.zip
      My Computer


  10. Posts : 80
    Windows 10 10.0.19045.2311
    Thread Starter
       #10

    zbook said:
    See if you can run the beta version of the log collector.
    https://www.tenforums.com/attachment...-v2-beta08.zip
    nothin happens. i think iy doesnt work.
      My Computer


 

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