Windows 10: BSOD playing NFS Rivals on Dell XPS 15 L502X

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  1. Posts : 19,929
    windows 10 professional version 1607 build 14393.969 64 bit
       03 Feb 2018 #11

    There were 2 misbehaving hardware drivers identified in the single crash.
    Both were GPU drivers:

    igdkmd64.sys
    9.17.10.4459
    igdkmd64.sys Thu May 19 12:45:17 2016 (573DFBAD)

    nvlddmkm.sys
    22.21.13.8165
    nvlddmkm.sys Fri Mar 31 20:26:23 2017 (58DF01BF)

    There were event logs displaying problems with the Dell support assistant.




    1) Uninstall all GPU drivers using DDU:
    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    2) Install source: Dell
    Support for XPS 15 L502X | Drivers & downloads | Dell US


    The Dell site is the preferred source for the GPU drivers.

    Alternative options but second choice are Nvidia and Intel
    Nvidia website, method: "clean install" and also install PhysX driver if applicable.
    NVIDIA
    If you want to use the automatic Nvidia search it will need a browser that supports JAV....for example IE


    3) Un-install and reinstall the Dell support assistant.

    4) The BIOS: Version/Date Dell Inc. A04, 25.3.2011.
    Update the BIOS > A12
    Dell XPS L502X System BIOS Driver Details | Dell US





    Code:
    3.2.2018. 17:39	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 119
    P2: 1
    P3: ead7
    P4: eaed
    P5: ffffb184505e5010
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\020318-32671-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-391171-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D87.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D88.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DC8.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_119_fba95a6aee79ad8b7fe2d9b894b8f787aaffffa_00000000_cab_03264dc5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 6bf08113-bc8f-4194-b3b5-a17bcf35f755
    Report Status: 4
    Hashed bucket:
    Code:
    3.2.2018. 17:40	Windows Error Reporting	Fault bucket 0x119_1_DRIVER_REPORTED_INVALID_FENCE_ID_IMAGE_nvlddmkm.sys, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 4ae507a6-f75e-46b0-8302-eb55e24efea4
    
    Problem signature:
    P1: 119
    P2: 1
    P3: ead7
    P4: eaed
    P5: ffffb184505e5010
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\020318-32671-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-391171-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D87.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D88.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DC8.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_119_fba95a6aee79ad8b7fe2d9b894b8f787aaffffa_00000000_cab_097afabe
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 6bf08113-bc8f-4194-b3b5-a17bcf35f755
    Report Status: 268435456
    Hashed bucket:
    Code:
    Event[2030]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-02-02T23:42:27.153
      Event ID: 7031
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-AKPQ3EL
      Description: 
    The Dell SupportAssist Agent service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 32767 milliseconds: Run the configured recovery program.

    Code:
    Name	Intel(R) HD Graphics 3000
    PNP Device ID	PCI\VEN_8086&DEV_0116&SUBSYS_050E1028&REV_09\3&11583659&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics 3000
    Adapter RAM	(2.084.569.088) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll
    Driver Version	9.17.10.4459
    INF File	oem5.inf (iSNBM0 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1366 x 768 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xF1400000-0xF17FFFFF
    Memory Address	0xE0000000-0xEFFFFFFF
    I/O Port	0x00004000-0x0000403F
    IRQ Channel	IRQ 4294967291
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\drivers\igdkmd64.sys (9.17.10.4459, 5,13 MB (5.382.856 bytes), 9.3.2017. 02:16)
    Code:
    Name	NVIDIA GeForce GT 540M
    PNP Device ID	PCI\VEN_10DE&DEV_0DF4&SUBSYS_050E1028&REV_A1\4&4DCA75F&0&0008
    Adapter Type	GeForce GT 540M, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GT 540M
    Adapter RAM	(2.147.483.648) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll
    Driver Version	22.21.13.8165
    INF File	oem1.inf (Section012 section)
    Color Planes	Not Available
    Color Table Entries	Not Available
    Resolution	Not Available
    Bits/Pixel	Not Available
    Memory Address	0xF0000000-0xF0FFFFFF
    Memory Address	0xC0000000-0xCFFFFFFF
    Memory Address	0xD0000000-0xD1FFFFFF
    IRQ Channel	IRQ 16
    Driver	c:\windows\system32\driverstore\filerepository\nvdmi.inf_amd64_323791d5eb27505c\nvlddmkm.sys (22.21.13.8165, 14,15 MB (14.841.784 bytes), 2.2.2018. 12:34)
      My ComputerSystem Spec

  2.    03 Feb 2018 #12

    zbook said: View Post
    There were 2 misbehaving hardware drivers identified in the single crash.
    Both were GPU drivers:

    igdkmd64.sys
    9.17.10.4459
    igdkmd64.sys Thu May 19 12:45:17 2016 (573DFBAD)

    nvlddmkm.sys
    22.21.13.8165
    nvlddmkm.sys Fri Mar 31 20:26:23 2017 (58DF01BF)

    There were event logs displaying problems with the Dell support assistant.




    1) Uninstall all GPU drivers using DDU:
    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    2) Install source: Dell
    Support for XPS 15 L502X | Drivers & downloads | Dell US


    The Dell site is the preferred source for the GPU drivers.

    Alternative options but second choice are Nvidia and Intel
    Nvidia website, method: "clean install" and also install PhysX driver if applicable.
    NVIDIA
    If you want to use the automatic Nvidia search it will need a browser that supports JAV....for example IE


    3) Un-install and reinstall the Dell support assistant.

    4) The BIOS: Version/Date Dell Inc. A04, 25.3.2011.
    Update the BIOS > A12
    Dell XPS L502X System BIOS Driver Details | Dell US





    Code:
    3.2.2018. 17:39    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 119
    P2: 1
    P3: ead7
    P4: eaed
    P5: ffffb184505e5010
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\020318-32671-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-391171-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D87.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D88.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DC8.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_119_fba95a6aee79ad8b7fe2d9b894b8f787aaffffa_00000000_cab_03264dc5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 6bf08113-bc8f-4194-b3b5-a17bcf35f755
    Report Status: 4
    Hashed bucket:
    Code:
    3.2.2018. 17:40    Windows Error Reporting    Fault bucket 0x119_1_DRIVER_REPORTED_INVALID_FENCE_ID_IMAGE_nvlddmkm.sys, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 4ae507a6-f75e-46b0-8302-eb55e24efea4
    
    Problem signature:
    P1: 119
    P2: 1
    P3: ead7
    P4: eaed
    P5: ffffb184505e5010
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\020318-32671-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-391171-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D87.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D88.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4DC8.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_119_fba95a6aee79ad8b7fe2d9b894b8f787aaffffa_00000000_cab_097afabe
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 6bf08113-bc8f-4194-b3b5-a17bcf35f755
    Report Status: 268435456
    Hashed bucket:
    Code:
    Event[2030]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-02-02T23:42:27.153
      Event ID: 7031
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-AKPQ3EL
      Description: 
    The Dell SupportAssist Agent service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 32767 milliseconds: Run the configured recovery program.

    Code:
    Name    Intel(R) HD Graphics 3000
    PNP Device ID    PCI\VEN_8086&DEV_0116&SUBSYS_050E1028&REV_09\3&11583659&0&10
    Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description    Intel(R) HD Graphics 3000
    Adapter RAM    (2.084.569.088) bytes
    Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll
    Driver Version    9.17.10.4459
    INF File    oem5.inf (iSNBM0 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1366 x 768 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xF1400000-0xF17FFFFF
    Memory Address    0xE0000000-0xEFFFFFFF
    I/O Port    0x00004000-0x0000403F
    IRQ Channel    IRQ 4294967291
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\drivers\igdkmd64.sys (9.17.10.4459, 5,13 MB (5.382.856 bytes), 9.3.2017. 02:16)
    Code:
    Name    NVIDIA GeForce GT 540M
    PNP Device ID    PCI\VEN_10DE&DEV_0DF4&SUBSYS_050E1028&REV_A1\4&4DCA75F&0&0008
    Adapter Type    GeForce GT 540M, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GT 540M
    Adapter RAM    (2.147.483.648) bytes
    Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_323791d5eb27505c\nvumdshimx.dll
    Driver Version    22.21.13.8165
    INF File    oem1.inf (Section012 section)
    Color Planes    Not Available
    Color Table Entries    Not Available
    Resolution    Not Available
    Bits/Pixel    Not Available
    Memory Address    0xF0000000-0xF0FFFFFF
    Memory Address    0xC0000000-0xCFFFFFFF
    Memory Address    0xD0000000-0xD1FFFFFF
    IRQ Channel    IRQ 16
    Driver    c:\windows\system32\driverstore\filerepository\nvdmi.inf_amd64_323791d5eb27505c\nvlddmkm.sys (22.21.13.8165, 14,15 MB (14.841.784 bytes), 2.2.2018. 12:34)
    So BOTH GPUs had wrong drivers? they were installed by win upd.
    strange.
      My ComputerSystem Spec


  3. Posts : 19,929
    windows 10 professional version 1607 build 14393.969 64 bit
       03 Feb 2018 #13

    The most up to date Windows version and build can become corrupted.
    In a similar fashion the latest drivers can become corrupted.
    Or the latest drivers can make a computer environment unstable.
    In these cases a driver can be updated, un-installed and reinstalled, or rolled back.

    There was only 1 BSOD mini dump collected by the log collector.
    Sometimes graphic drivers are the cause of a BSOD and other times they are bystanders that were involved in the crash.

    So in case there are any more BSOD please submit a new zip.
      My ComputerSystem Spec

  4.    03 Feb 2018 #14

    zbook said: View Post
    The most up to date Windows version and build can become corrupted.
    In a similar fashion the latest drivers can become corrupted.
    Or the latest drivers can make a computer environment unstable.
    In these cases a driver can be updated, un-installed and reinstalled, or rolled back.

    There was only 1 BSOD mini dump collected by the log collector.
    Sometimes graphic drivers are the cause of a BSOD and other times they are bystanders that were involved in the crash.

    So in case there are any more BSOD please submit a new zip.
    Should I remove both drivers at the same time?
      My ComputerSystem Spec

  5.    03 Feb 2018 #15

    Ok, there is a BIG problem:
    How do I download a new w10 driver when one is not available? What do I do now?


    On nvidia site there is indeed a driver for this graphic card. I'll download that one. But I don't know what to do about the Intel HD...
      My ComputerSystem Spec

  6.    03 Feb 2018 #16

    Steffan said: View Post
    Should I remove both drivers at the same time?
    There is no Intel HD 3000 driver for windows 10: Downloads for IntelĀ® HD Graphics 3000

    I don't know what to do with it. If I leave it as it is, will it cause problems even though the nvidia card would be used for gaming?
      My ComputerSystem Spec


  7. Posts : 19,929
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Feb 2018 #17

    When a clean install is performed Windows will install default non-Microsoft drivers.
    Then drivers can be installed directly from the computer or motherboard manufacturer website.
    Other times you may need to go to the component manufacturer website (Realtek, Killer networks, etc.)
    For the Nvidia GPU uninstallation the reinstallation if available should be the Dell website.
    For the Intel GPU uninstallation the reinstallation if available should be the Dell website.
    If these drivers are not available the next best sources are the component manufacturers.
    For Nvidia: NVIDIA
    For Intel: Drivers & Software
    Downloads for Graphics Drivers
    There is also the Intel driver and support assistant: IntelĀ® Driver & Support Assistant
      My ComputerSystem Spec


 
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