Long time lurker and finally got fed up. Thanks in advance for the help.
I get the BSOD error only when I play Dota 2. Sometimes I can go hours without it. But lately, it's been happening more frequently. Sometimes it happens back to back where after I restart my computer, 2 mins into the game, it crashes.
I attached my log for reference.
Within the log files there were no mini dump files for debugging.
There was information that prior bugchecks were WHEA 0 x 124 and 9C.
Both of these bugchecks typically occur when there is a hardware problem.
For all tests /steps please post images into the thread.
If there are any problems posting images please use one drive or drop box share links.
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1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) Make sure that there is no over clocking while troubleshooting.
7) Sometimes there are problems in the bios that produce bsod.
The BIOS: BIOS Version/Date American Megatrends Inc. 1502, 3/2/2011
8) Please check to see if this is the most up to date version.
9) Open the website for the computer or motherboard manufacturer to view the drivers and post a URL or hyperlink into the thread.
10) To ensure that there are no improper bios settings please reset the bios.
11) Sometimes there can be failure to boot after resetting the bios.
12) Backup the computer files to another drive or to the cloud.
13) Make a backup image usig Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free
14) And please create a brand new restore point.
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow
15) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
16) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread
17) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
> on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
> on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread
19) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
http://www.resplendence.com/whocrashed
20) Click analyze > look for dead or deaddead in the results > post the results into the thread
21) Run this version of the log collector ater the above steps:
log collector v2-beta08.zip
22) Read these links on windows driver verifier:
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials
23) Do not use windows driver verifier until it is communicated in the thread.
Code:1/20/2018 1:19 PM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffffe58dd9d58028 P4: be000000 P5: 800400 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\012018-4343-01.dmp \\?\C:\WINDOWS\TEMP\WER-6750-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3827.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3846.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3856.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_93281c7f12fd94b2bd2447f7c1e75f8c12e32_00000000_cab_1d0c3b72 Analysis symbol: Rechecking for solution: 0 Report Id: eeb56746-9e13-422b-86d7-4a9e858cd411 Report Status: 2049 Hashed bucket:1/20/2018 1:19 PM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffffe58dd9d58028 P4: be000000 P5: 800400 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\012018-4343-01.dmp \\?\C:\WINDOWS\TEMP\WER-6750-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3827.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3846.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3856.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_93281c7f12fd94b2bd2447f7c1e75f8c12e32_00000000_02b43855 Analysis symbol: Rechecking for solution: 0 Report Id: eeb56746-9e13-422b-86d7-4a9e858cd411 Report Status: 4 Hashed bucket: 12/31/2017 2:18 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 9c P2: 0 P3: ffffa700681ec760 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\123017-4296-01.dmp \\?\C:\WINDOWS\TEMP\WER-6546-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3316.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3335.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3346.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9c_d98a9de9d125b7b4cc87afac067534e8fd9b4_00000000_cab_19c83e51 Analysis symbol: Rechecking for solution: 0 Report Id: e2290117-3647-44d5-8970-bc2166857cb5 Report Status: 2049 Hashed bucket: 12/31/2017 2:18 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 9c P2: 0 P3: ffffa700681ec760 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\123017-4296-01.dmp \\?\C:\WINDOWS\TEMP\WER-6546-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3316.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3335.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3346.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_9c_d98a9de9d125b7b4cc87afac067534e8fd9b4_00000000_02ac3345 Analysis symbol: Rechecking for solution: 0 Report Id: e2290117-3647-44d5-8970-bc2166857cb5 Report Status: 4 Hashed bucket:Code:Event[3179]: Log Name: System Source: Volsnap Date: 2018-01-17T00:40:51.784 Event ID: 33 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-653BU1N Description: The oldest shadow copy of volume C: was deleted to keep disk space usage for shadow copies of volume C: below the user defined limit.
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