Windows 10: Several random BSOD windows 10 64 bit Solved

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  1. Ztruker's Avatar
    Posts : 6,434
    Windows 10 Pro X64 17134.191
       31 Jan 2018 #11

    See if you have a C:\Windows\MEMORY.DMP file. If you do, copy it to your Desktop then zip it, upload it to OneDrive and post a link in this thread to it so I can download it to look at it please. It may have more information than a mini dump.

    Also, the msinfo32.nfo file shows you had 112 BSODs since 1/23/2018.
      My ComputersSystem Spec

  2. Posts : 13
    Windows 10 64 bit
    Thread Starter
       01 Feb 2018 #12

    Hello there and thnx for ur instructions.
    My BSOD didnt necessarily came after coming out of hibernation they were just random during all time, but i launched your command to remove the hibernation and this is the output of the other command:

    C:\Windows\system32>powercfg /list
    Existing Power Schemes (* Active)-----------------------------------
    Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced) *
    Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance)
    Power Scheme GUID: a1841308-3541-4fab-bc81-f71556f20b4a (Power saver)

    So i did what u said and changed the power options to "High performance".

    And about what msinfo32.nfo showed, as u said 112 BSODs in few days, i am becoming crazy by all these BSODs and not knowing from where they come.

    Regarding the MEMORY.DMP file i found it but it is an 8 GB file. Should i still continue to zip it and put in onedrive?

    EDIT: ok so after zipping it, it has only 800MB

    I put it in onedrive and here is the link:

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Thnx again.
    Last edited by EnisK; 01 Feb 2018 at 15:02.
      My ComputerSystem Spec

  3. Ztruker's Avatar
    Posts : 6,434
    Windows 10 Pro X64 17134.191
       01 Feb 2018 #13

    The only thing of interest in MEMORY.DMP was this:
    ffffe60a`cc72d158  fffff806`d4f66620*** ERROR: Symbol file could not be found.  Defaulted to export symbols for nvlddmkm.sys - 
    That's part of the driver for your NVIDIA GeForce GTX 980 Ti card. You already have the latest driver installed. Try uninstalling with DDU then install just the graphics and physx drivers, nothing else as described below:

    Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem.

    Also check the voltages in BIOS Setup, posts them here please.

    If reinstall Nvidia driver doesn't help then try enabling Driver Verifier:
    Driver Verifier
    is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Pay close attention to PART TWO and make sure the correct boxes are checked.

    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier.

    What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun dm_log_collector and upload the resulting zip file.
      My ComputersSystem Spec

  4. Posts : 13
    Windows 10 64 bit
    Thread Starter
       02 Feb 2018 #14

    Hello Ztruker,

    I wanted to thank you because since yesterday i havent had any BSOD (since i applied the solutions u told me about the setting hibernation off and passing the power options from balance to performance, but i still dont know why these were causing problems, do you have any idea?).
    Regarding this latest post of yours, since everything is working ok now, i dont wanna try my luck and change my nvidia install and neither try the driver verifier method :)
    But i was curious about checking the voltages in BIOS Setup because i guess the problem of hibernation and the power options might come from the voltage of the bios.
    Unfortunately, at my HP PC i entered in bios via f10 but i didnt find any menu where i could see the voltage. Can you tell me what i missed, where i should have looked for this information?
    Thnx again!

    PS: im marking this thread as resolved :)
      My ComputerSystem Spec

  5. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Feb 2018 #15

    Please post a new zip:
    log collector

    Windows had failed fast startup.
    The event viewer report is included.
    Turning off hibernation turns off both hibernation and fast startup.

    This link may be useful:
    Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials

    Event[5806]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2018-01-29T18:15:17.675  Event ID: 29  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: AUTORITE NT\Système  Computer: DESKTOP-391FC8B  Description: Windows failed fast startup with error status 0xC00000D4.
      My ComputerSystem Spec

  6. Posts : 13
    Windows 10 64 bit
    Thread Starter
       02 Feb 2018 #16

    Hello zbook,

    Im sorry but i didnt understand what you meant by your post.

    Can u explain it to me plz?

      My ComputerSystem Spec

  7. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Feb 2018 #17

    Which part?
      My ComputerSystem Spec

  8. Posts : 13
    Windows 10 64 bit
    Thread Starter
       02 Feb 2018 #18

    Firstly i didnt understand whats the use of the log collector u have linked.

    "Windows had failed fast startup.
    The event viewer report is included.
    Turning off hibernation turns off both hibernation and fast startup." => these indicators plus the code u pasted come from my dmp file(s)?

    And finally, the link you have put at the post, is to help me fix this hibernate/ fast start up that are causing me BSODs?

      My ComputerSystem Spec

  9. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Feb 2018 #19

    The beta version of the log collector collects new files that are useful in accessing the computer environment.
    Please run this version and post a zip into the thread:
    log collector

    There is information in the logs that are useful in fixing BSOD and there is information that is useful for fixing other parts of the computer environment.
      My ComputerSystem Spec

  10. Posts : 13
    Windows 10 64 bit
    Thread Starter
       04 Feb 2018 #20

    Hello there,

    I downloaded the log and extracted the log collector and launched it.

    Here you can find the zip file that is generated.
    You will see that it didnt find any memory.dmp file our mini dmp because i havent been having any other BSOD since the changes i did with the solution that another member told me.
    But yeah, if these logs can tell you why with my previous configuration (which afaik wasnt "not normal") i was having BSODs i would really appreciate it.

    Thnx again!
    Several random BSOD windows 10 64 bit Attached Files
      My ComputerSystem Spec

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