Windows 10: Apc_index_mismatch [bsod] Solved

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  1.    1 Week Ago #11

    This may take sometime to complete but will start tomorrow if time permits. I've checked a few things so far but will carry out the tasks mentioned in the order you have supplied.

    Could you tell me which file download option for the Memtest program do I need please.


    Open file explorer > this PC > C: > in the right upper corner search for: win32k.sys-20180209-0032.dmp
    I tried to find the above file but not found.

    A couple of images you requested.

    Attachment 177018Attachment 177019

    Many Thanks
    Bill
      My ComputerSystem Spec


  2. Posts : 14,208
    windows 10 professional version 1607 build 14393.969 64 bit
       1 Week Ago #12

    1) For Ccleaner the image was cut off.
    Please re-post to include all rows under System
    2) For system failure > un-check automatically restart
    3) For the file explorer search please search for win32k.sys
    Once that folder is available search for any dmp file dated 2018> post into the thread
    4) For Memtest86+ version 5.01
    Memtest86+ - Advanced Memory Diagnostic Tool
    In case there are any problems booting:
    1. Try another USB stick
    2. Try all USB ports (2.0 and 3.0)
    3. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
    4. Turn off temporarily fast boot, secure boot, CSM if enabled
      My ComputerSystem Spec

  3.    6 Days Ago #13

    zbook said: View Post
    1) For Ccleaner the image was cut off.
    Please re-post to include all rows under System
    Ccleaner image Click image for larger version. 

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ID:	177077

    2) For system failure > un-check automatically restart
    - Done
    3) For the file explorer search please search for win32k.sys
    - Found C:\cache\win32k.sys but no dmp files there
    4) For Memtest86+ version 5.01
    I've created the bootable USB on 2 different sticks but the BIOS doesn't recognise either in any USB Port. I can't find where in BIOS to temporarily switch to Legacy and fast boot, secure boot, CSM are all disabled.
      My ComputerSystem Spec


  4. Posts : 14,208
    windows 10 professional version 1607 build 14393.969 64 bit
       6 Days Ago #14

    Please use a camera or smart phone camera > take pictures of the BIOS menus > post images into the thread
      My ComputerSystem Spec

  5.    6 Days Ago #15

    Required images


    Click image for larger version. 

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ID:	177095Click image for larger version. 

Name:	IMG_6053.JPG 
Views:	1 
Size:	311.5 KB 
ID:	177096

    Hopefully this is what you need,

    Bill
      My ComputerSystem Spec


  6. Posts : 3,136
    64bit Win 10 Pro ver 1709 Build 16299.248 and W10 Insider Build 17101 and 17604
       6 Days Ago #16

    I'm pretty certain I had to have CSM enabled to get my USB to boot.
      My ComputersSystem Spec

  7.    6 Days Ago #17

    philc43 said: View Post
    I'm pretty certain I had to have CSM enabled to get my USB to boot.
    Whilst trying various options I couldn't enable CSM, it was greyed out.

    Bill
      My ComputerSystem Spec


  8. Posts : 14,208
    windows 10 professional version 1607 build 14393.969 64 bit
       6 Days Ago #18

    What is seen when you click add new boot option?
    What are the options for Windows boot manager?
    What are the options for USB configuration?
      My ComputerSystem Spec


  9. Posts : 3,136
    64bit Win 10 Pro ver 1709 Build 16299.248 and W10 Insider Build 17101 and 17604
       6 Days Ago #19

    Bill Tweedy said: View Post
    Whilst trying various options I couldn't enable CSM, it was greyed out.

    Bill
    You will also need to temporarily disable UEFI and enable Legacy boot.
      My ComputersSystem Spec

  10.    6 Days Ago #20

    The first picture show the USB configuration options.
    The second picture shows options to add a new boot option.
    The third picture, it lists the boot override, if you click the Acronis or Windows Boot manager lines it will boot into those options. If you click the UEFI: SanDisk it does nothing which suggests it doesn't like that option.


    Click image for larger version. 

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ID:	177145Click image for larger version. 

Name:	IMG_6055.JPG 
Views:	1 
Size:	245.6 KB 
ID:	177146Click image for larger version. 

Name:	IMG_6056.JPG 
Views:	1 
Size:	584.4 KB 
ID:	177147
      My ComputerSystem Spec


 
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