Apc_index_mismatch [bsod]

Page 2 of 3 FirstFirst 123 LastLast

  1. Posts : 14
    Windows 10
    Thread Starter
       #11

    This may take sometime to complete but will start tomorrow if time permits. I've checked a few things so far but will carry out the tasks mentioned in the order you have supplied.

    Could you tell me which file download option for the Memtest program do I need please.


    Open file explorer > this PC > C: > in the right upper corner search for: win32k.sys-20180209-0032.dmp
    I tried to find the above file but not found.

    A couple of images you requested.

    Attachment 177018Attachment 177019

    Many Thanks
    Bill
      My Computer


  2. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    1) For Ccleaner the image was cut off.
    Please re-post to include all rows under System
    2) For system failure > un-check automatically restart
    3) For the file explorer search please search for win32k.sys
    Once that folder is available search for any dmp file dated 2018> post into the thread
    4) For Memtest86+ version 5.01
    Memtest86+ - Advanced Memory Diagnostic Tool
    In case there are any problems booting:
    1. Try another USB stick
    2. Try all USB ports (2.0 and 3.0)
    3. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
    4. Turn off temporarily fast boot, secure boot, CSM if enabled
      My Computer


  3. Posts : 14
    Windows 10
    Thread Starter
       #13

    zbook said:
    1) For Ccleaner the image was cut off.
    Please re-post to include all rows under System
    Ccleaner image Attachment 177077

    2) For system failure > un-check automatically restart
    - Done
    3) For the file explorer search please search for win32k.sys
    - Found C:\cache\win32k.sys but no dmp files there
    4) For Memtest86+ version 5.01
    I've created the bootable USB on 2 different sticks but the BIOS doesn't recognise either in any USB Port. I can't find where in BIOS to temporarily switch to Legacy and fast boot, secure boot, CSM are all disabled.
      My Computer


  4. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    Please use a camera or smart phone camera > take pictures of the BIOS menus > post images into the thread
      My Computer


  5. Posts : 14
    Windows 10
    Thread Starter
       #15

    Required images


    Attachment 177095Attachment 177096

    Hopefully this is what you need,

    Bill
      My Computer


  6. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #16

    I'm pretty certain I had to have CSM enabled to get my USB to boot.
      My Computers


  7. Posts : 14
    Windows 10
    Thread Starter
       #17

    philc43 said:
    I'm pretty certain I had to have CSM enabled to get my USB to boot.
    Whilst trying various options I couldn't enable CSM, it was greyed out.

    Bill
      My Computer


  8. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    What is seen when you click add new boot option?
    What are the options for Windows boot manager?
    What are the options for USB configuration?
      My Computer


  9. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #19

    Bill Tweedy said:
    Whilst trying various options I couldn't enable CSM, it was greyed out.

    Bill
    You will also need to temporarily disable UEFI and enable Legacy boot.
      My Computers


  10. Posts : 14
    Windows 10
    Thread Starter
       #20

    The first picture show the USB configuration options.
    The second picture shows options to add a new boot option.
    The third picture, it lists the boot override, if you click the Acronis or Windows Boot manager lines it will boot into those options. If you click the UEFI: SanDisk it does nothing which suggests it doesn't like that option.


    Attachment 177145Attachment 177146Attachment 177147
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 09:34.
Find Us




Windows 10 Forums