black screen with cursor after windows update , cant start in safemode

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  1. Posts : 22

    black screen with cursor after windows update , cant start in safemode

    Hi , this is my sisters all in one ,. a HP PAV TS22 Dahlia EMEA BTO L6.5

    , she said windows did an update ,(she said she had auto updates off .. ) and now i just get a black screen with cursor and an automatic repair loop it seems .

    I cannot get it to start in safe mode ,
    on the automatic repair screen i get message :

    log file :G\Recovery\WindowsRE\Winre.wim\System32\Logfiles\Srt\SrtTrail.txt

    I have done chk dsk and get :
    failed to transfer logged messages to the event log with status 50

    the system diagnostics all check out ok ..
    I seem to be going around in circles here , any help appreciated .
    Last edited by moss99; 26 Jan 2018 at 12:49. Reason: forgot pc details
      My Computer

  2. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit

    Please update the system specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    a) Are the files backed up?
    b) Had you made a backup image?
    c) If you needed to perform a clean install is that an option?
    d) which version of the HP UEFI diagnostics was run? Was it only memory and RAM? or was it a loop until failure test?
    HP PC Hardware Diagnostics | HP® Official Site

    Please review this information so that images are posted into the thread:
    Take Screenshot in Windows 10 General Tips Tutorials
    If there is any problems posting images please use one drive or drop box share links:
    Share OneDrive files and folders - Office Support

    1) Find a flash drive that you can format ( > or = 8 GB)
    2) Create a bootable windows 10 iso:
    Download Windows 10
    Download Windows 10
    4) Insert the flash drive into any USB port
    5) Find the applicable keyboard key to boot to a device:
    List of PC brands with their corresponding hot-keys
    6) select external USB hard drive
    7) If it is a custom computer open the BIOS and temporarily change boot order so that you can boot using the flash drive.
    8) When the iso loads choose language, time, currency, and keyboard, or click next
    9) Do not click on install
    10) In the left lower corner click "repair your computer"
    11) Click troubleshoot
    12) attempt system restore: start with the oldest restore point and repeat as necessary to the most recent restore point. If this fails or if there are no restore points advance to the next step.
    13) attempt startup repair. If this fails advance to the next step.

    14) Click command prompt
    This should open: Administrator: X:\Windows\system32\cmd.exe > X:\Sources>

    For all of the steps please use a camera or smart phone camera to take pictures and post images into the thread.

    15) type: dir
    16) type: c:
    17) type: dir
    18) type: d:
    19) type: dir
    20) type: bcdedit /enum all
    21) type: bcdedit | find "osdevice"
    22) This may display osdevice partition=C:
    23) type: diskpart
    24) type: list disk
    225) type: list volume
    23) type: select disk 0
    24) type: list partition
    25) type: exit
    26) for list volume results look under the column heading Fs for any volume that displayed RAW instead of NTFS
    27) type: chkdsk /f /r G: (change G to the drive letter of the volume displaying RAW)
    It may display "The first NTFS boot sector is unreadable or corrupt."
    This may then convert the RAW volume to NTFS.
    28) Type: exit
    29) reboot to open the Windows advanced troubleshooting menu > command prompt > Administrator: X:\windows\system32\cmd.exe > X:\Sources>
    30) type: bootrec /rebuildbcd
    It may display:
    Scanning all disks for Windows installations.
    Please wait, since this may take a while...
    Successfully scanned Windows installations.
    Total identified Windows installations: 1
    [1] D:\Windows
    Add installation to boot list? Yes(Y)/No(N)/ALL(A):
    31) Type: A
    The operation completed successfully.
    32) Type: exit
    33) reboot

    If the above steps did not fix the problem advance to the next steps:

    34) Open command prompt > Administrator: X:\Windows\system32\cmd.exe > X:\Sources>
    35) From steps 20 and 21 results displaying the partition if the drive letter is different than C: please use the displayed drive letter for the next step
    36) type: DISM /image:G:\ /cleanup-image /revertpendingactions (change G to the applicable drive letter) ( There is a space between \ / )
    37) This should remove the latest update and fix the problem.
    38) If this does not fix the problem plan a registry repair.

    If you are successful of restoring Windows please perform the following steps:
    1) Make a brand new restore point
    2) Back up all files to another drive or to the cloud
    3) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    4) Place the backup image onto another drive or into the cloud
    Last edited by zbook; 26 Jan 2018 at 19:26.
      My Computer

  3. Posts : 22
    Thread Starter

    Hi , thanks for the reply ok i have updated system specs . no files backed up , no disc image ( this is my sisters pc)
    she said as a last resort reinstall , but there are baby photos on there ,
    the diagnostic version is log says
    start time type result failure id page 1/1 description
    2018-01-25 19 :11 :42 system Q passed NA NA

    i already made a bootable 10 usb stick i press f9 to boot menu , . no restore points available .

    ok, i have worked my way through these steps , i cant seem to post photos so i will add a link to my drop box file .
    on step 30 it came up with total identified windows installations 0
    on step 36 i got error 50 DISM does not support servicing a windows vista RTM or earlier os ? .,, see photo

    Dropbox - HP
      My Computer

  4. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit

    This should be able to allow boot recovery.
    Then you can check the drive with HD Sentiniel and recover files

    Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    a) click disk > surface test > post image into the thread
    (this may take several hours to complete)
    b) Post images of each of these tabs into the thread:
    Overview tab
    Disk performance
      My Computer

  5. Posts : 22
    Thread Starter

    I created a boot disc /usb with the hard disk sentinel , but when i press f9 its not showing in the boot devices , i only have , windows boot manager, , UEFI IPv4 realtek PCIe GBE family controller ,, UEFI IPv6 realtek PCIe GBE family controller , and legacy boot sources .
      My Computer

  6. Posts : 22
    Thread Starter

    ok , tried again changing boot order in bios , but it goes straight into windows automatic repair , i created the hdd sentinal boot usb again , (takes ages to format) still the same loads the windows auto repair .
      My Computer

  7. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit

    See if any of these help:

    Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials: Boot from USB Drive on Windows 10 PC Installation Upgrade Tutorials

    Disable fast boot or ultra fast boot:
    How to Enable Fast Boot or Ultra Fast Boot in UEFI Firmware Settings for Windows: Enable or Disable Fast Boot in UEFI Firmware Settings for Windows Performance Maintenance Tutorials

    1. Try another USB stick
    2. Try all USB ports (2.0 and 3.0)
    3. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
    4. Turn off temporarily fast boot, secure boot, CSM if enabled

    Check the drive with any: HD Sentinel, HD Tune, Crystal Disk, Macrorit, Sea Tools, etc.
    Portable CrystalDiskInfo Download
    Macrorit Disk Scanner Portable Download
    Download Center - Crystal Dew World
    CrystalDiskInfo - Software - Crystal Dew World
    Download Center - Crystal Dew World
    Software - Crystal Dew World
    Boot SeaTools off of a USB Drive | nowhereLAN

    Once the files are backed up you have many more options and can clean install:
    Clean Install Windows 10 Installation Upgrade Tutorials
      My Computer

  8. Posts : 22
    Thread Starter

    ok , i got it to work , it seemed to complete very quickly .

    i was speaking to my sister over the weekend she said it has done this before after an update , which is why she switched updates off . she was able to start it in safe mode to recover that time . .
      My Computer

  9. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit

    What were the steps that you made to get the boot rescue to work?

    "There are 40 bad sectors on the disk surface.The contents of these sectors were moved to the spare area.
    The drive found 8 bad sectors during its self test.
    Based on the number of remapping operations, the health of the disk was
    decreased in different steps.
    At this point, warranty replacement of the disk is not yet possible, only
    inf the health drops further.
    The Windows version of Hard Disk Sentinel can be used to diagnose
    problems by the Disk menu > Short/Extended/Surface tests."

    See if you can run Sea Tools.
    Chkdsk /x /f /r
      My Computer

  10. Posts : 22
    Thread Starter

    i disabled fast boot , disable secure boot , and enabled legacy support , then the usb drive showed up in the boot list
      My Computer


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