black screen with cursor after windows update , cant start in safemode

The free version should have surface scan.
Click on disk > surface test (this may take several hours)
It is a read test.

when i click on surface test i get a message " available only after registration and activation

See if you can perform a surface test also called:
Full error scan
using HD Tune:
http://www.hdtune.com/

or

Macrorit Disk Scanner Portable Download:
Macrorit Disk Scanner Portable Download

ok , i have run the hd tune pro a couple of times , the first time it brought up a couple of red squares and seemed to get stuck , i left it running while at work today and it seems to have stopped at 999 gb
https://www.dropbox.com/sh/fd4dmkntt...0hUdjts2a?dl=0

Have you been able to backup all of the files to another drive or to the cloud?
Have you been able to make a backup image with Macrium and save the image to another drive?

no , i took the drive out and put it in a caddy connected to my pc

Once the files are saved (individual backup and/or image) you then have the ability to clean install the operating system.
The drive can then be reassessed after the clean install.
If the drive is ok then you can restore the files or image.

The HD Tune did not display any bad blocks.
There were problems reported on HD Sentinel.
So additional testing is needed for clarification.

the drive is showing as local disc M , which seems to be empty . and recovery image N which opens to prog data , recovery, and windows c shortcut
there doesnt seem to be any files to save

hi , i put a different drive in the pc and loaded up windows 10 , when i plug the old drive in i see a recovery image , i cant seem to use it though , do i have to convert it ? https://www.dropbox.com/s/sbepjejqpl...%20am.jpg?dl=0

i scanned the old drive with easeUS tools and it found 1568 GB of files so hopefully still got the photos .

Please run Crystal Disk tests on the drive and post images of the results into the thread:

Download Center - Crystal Dew World


CrystalDiskInfo - Software - Crystal Dew World


Download Center - Crystal Dew World


Software - Crystal Dew World