Windows 10: black screen with cursor after windows update , cant start in safemode

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  1. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       30 Jan 2018 #21

    The free version should have surface scan.
    Click on disk > surface test (this may take several hours)
    It is a read test.
      My ComputerSystem Spec

  2.    30 Jan 2018 #22

    when i click on surface test i get a message " available only after registration and activation
      My ComputerSystem Spec


  3. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       30 Jan 2018 #23

    See if you can perform a surface test also called:
    Full error scan
    using HD Tune:
    http://www.hdtune.com/

    or

    Macrorit Disk Scanner Portable Download:
    Macrorit Disk Scanner Portable Download
      My ComputerSystem Spec

  4.    31 Jan 2018 #24

    ok , i have run the hd tune pro a couple of times , the first time it brought up a couple of red squares and seemed to get stuck , i left it running while at work today and it seems to have stopped at 999 gb
    https://www.dropbox.com/sh/fd4dmkntt...0hUdjts2a?dl=0
      My ComputerSystem Spec


  5. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Jan 2018 #25

    Have you been able to backup all of the files to another drive or to the cloud?
    Have you been able to make a backup image with Macrium and save the image to another drive?
      My ComputerSystem Spec

  6.    31 Jan 2018 #26

    no , i took the drive out and put it in a caddy connected to my pc
      My ComputerSystem Spec


  7. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Jan 2018 #27

    Once the files are saved (individual backup and/or image) you then have the ability to clean install the operating system.
    The drive can then be reassessed after the clean install.
    If the drive is ok then you can restore the files or image.

    The HD Tune did not display any bad blocks.
    There were problems reported on HD Sentinel.
    So additional testing is needed for clarification.
      My ComputerSystem Spec

  8.    31 Jan 2018 #28

    the drive is showing as local disc M , which seems to be empty . and recovery image N which opens to prog data , recovery, and windows c shortcut
    there doesnt seem to be any files to save
      My ComputerSystem Spec

  9.    02 Feb 2018 #29

    hi , i put a different drive in the pc and loaded up windows 10 , when i plug the old drive in i see a recovery image , i cant seem to use it though , do i have to convert it ? https://www.dropbox.com/s/sbepjejqpl...%20am.jpg?dl=0

    i scanned the old drive with easeUS tools and it found 1568 GB of files so hopefully still got the photos .
      My ComputerSystem Spec


  10. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Feb 2018 #30

    Please run Crystal Disk tests on the drive and post images of the results into the thread:

    Download Center - Crystal Dew World


    CrystalDiskInfo - Software - Crystal Dew World


    Download Center - Crystal Dew World


    Software - Crystal Dew World
      My ComputerSystem Spec


 
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