Windows 10: Asus G752VSK hard crashing when playing games

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  1.    25 Jan 2018 #11

    Microsoft Windows [Version 10.0.16299.192](c) 2017 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.16299.15Image Version: 10.0.16299.192[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>
      My ComputerSystem Spec

  2.    25 Jan 2018 #12

    I'm currently running the HD Tune tests. However, I figure that I should mention that the Health (Smart) scan can't get any info from my SSD. It reads the HDD properly, though.

    I doubt there's any issue with the SDD drive, however: the original one was faulty, so Asus switched it during the first RMA. The new one was tested during the other two and it showed no problems, apparently.
      My ComputerSystem Spec


  3. Posts : 18,594
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Jan 2018 #13

    The HD Tune cannot get SMART on drives that don't have this feature offered. This happens on some Samsung drives and may also happen for drives in RAID. Post the test results available. Use Samsung Magician for Samsung drives and use HD Sentinel for other drives.

    SSD Tools Software | Download | Samsung V-NAND SSD | Samsung Semiconductor Global Website
    Hard Disk Sentinel - HDD health and temperature monitoring

    After the steps are completed please post a new zip:
    log collector v2-beta08.zip
      My ComputerSystem Spec

  4.    25 Jan 2018 #14

    Here are the results from HD Tune. I'll post the ones from Samsung Magician later.
    Attached Thumbnails Attached Thumbnails HDTune_Health_HGST____HTS721010A9E630 2.png   HDTune_Health_HGST____HTS721010A9E630 1.png   HDTune_Benchmark_HGST____HTS721010A9E630.png   HDTune_Benchmark_NVMe____SAMSUNG_MZVKW512.png  
      My ComputerSystem Spec

  5.    25 Jan 2018 #15

    The last two:
    Attached Thumbnails Attached Thumbnails HDTune_Error_Scan_HGST____HTS721010A9E630.png   HDTune_Error_Scan_NVMe____SAMSUNG_MZVKW512.png  
      My ComputerSystem Spec

  6.    25 Jan 2018 #16

    Both Samsung Magician and Hard Disk Sentinel fail in getting the SMART data from the SSD. Magician said something like "This drive isn't compatible".

    Should I move on to the memtest?
      My ComputerSystem Spec

  7.    25 Jan 2018 #17

    *sighs* I'm starting to lose hope: now I can't get the laptop to boot from the USB to run memtest.

    The USB drive is detected, but no boot option appears. If I try to create a new boot option from the USB, the bios won't recognize it as bootable.

    Should I try the memory test described here instead? Run Windows Memory Diagnostics Tool in Windows 10 Hardware Drivers Tutorials
      My ComputerSystem Spec


  8. Posts : 18,594
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Jan 2018 #18

    1) Please run memtest86+ version 5.01 for 8 or more passes and post an image into the thread:
    Memtest86+ - Advanced Memory Diagnostic Tool

    2) Download and install HWinfo64:
    HWiNFO - Download
    (once it is installed please ignore the prompt to update)
    Expand drives > identify the drive that is not using smart > scroll down to features > post an image into the thread
      My ComputerSystem Spec


  9. Posts : 18,594
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Jan 2018 #19

    Methods used to use Memtest86+ when initial attempts fail:

    Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials:
    Boot from USB Drive on Windows 10 PC Installation Upgrade Tutorials


    Note
    If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB.
    How to Enable Fast Boot or Ultra Fast Boot in UEFI Firmware Settings for Windows:
    Enable or Disable Fast Boot in UEFI Firmware Settings for Windows Performance Maintenance Tutorials

    1. Try another USB stick
    2. Try all USB ports (2.0 and 3.0)
    3. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
    4. Turn off temporarily fast boot, secure boot, CSM if enabled
      My ComputerSystem Spec

  10.    25 Jan 2018 #20

    I'll try these methods tomorrow. I have to wake up in five hours.

    Thank you very much for your patience!

    See you tomorrow.
      My ComputerSystem Spec


 
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