Windows 10: KMODE EXCEPTION NOT HANDLED after clean install

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  1.    31 Jan 2018 #31

    Here is another crash that happened minutes ago, it's telling me ntdll.sys caused the crash. Attached are the logs and a link to the memory dump.

    The requested pictures are now below, also.
    Dropbox - virtmem.png
    Dropbox - recoverysettings.png
    Dropbox - MEMORY.DMP
    KMODE EXCEPTION NOT HANDLED after clean install Attached Files
    Last edited by MentholSushi; 31 Jan 2018 at 19:28.
      My ComputerSystem Spec

  2.    31 Jan 2018 #32

    Not sure if these will show anything, my computer crashed while running the log collector the first time.
    KMODE EXCEPTION NOT HANDLED after clean install Attached Files
      My ComputerSystem Spec


  3. Posts : 17,735
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Jan 2018 #33

    The memory dump file debugging displayed 1 hardware misbehaving driver.
    This was a recurrent misbehaving driver.
    Please find an alternative version for the Nvidia GPU driver.

    nvlddmkm



    1) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    2) re-install the Nvidia GPU driver from the Nvidia website
    3) make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA

    4) please post the images when available for:
    a) virtual memory window
    b) startup and recovery window



    Code:
    nvlddmkm nvlddmkm.sys Wed Jan 03 17:40:06 2018 (5A4D69D6)
    23.21.13.9065


    Code:
    Name    NVIDIA GeForce GTX 1060 6GBPNP Device ID    PCI\VEN_10DE&DEV_1C03&SUBSYS_85AE1043&REV_A1\4&1C3D25BB&0&0019Adapter Type    GeForce GTX 1060 6GB, NVIDIA compatibleAdapter Description    NVIDIA GeForce GTX 1060 6GBAdapter RAM    (1,048,576) bytesInstalled Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dllDriver Version    23.21.13.9065INF File    oem8.inf (Section118 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 60 hertzBits/Pixel    32Memory Address    0xFC000000-0xFCFFFFFFMemory Address    0xE0000000-0xEFFFFFFFMemory Address    0xF0000000-0xF1FFFFFFI/O Port    0x0000E000-0x0000E07FIRQ Channel    IRQ 54I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvlddmkm.sys (23.21.13.9065, 16.68 MB (17,486,096 bytes), 1/27/2018 6:56 PM)
      My ComputerSystem Spec

  4.    31 Jan 2018 #34

    I am unable to install the driver from their website, Internet Explorer is not on my computer and it does not show up as a Windows Feature to allow me to install it. Pictures were posted in other post.
      My ComputerSystem Spec


  5. Posts : 17,735
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Jan 2018 #35

    Internet explorer is needed for the autodetect feature.
    Currently you are looking for an alternative driver so don't use the autodetect feature.
    Nvidia has free chat support in case you need it.

    For the Nvidia driver you want to find an alternative driver that does not BSOD so that there is computer stability.
    That could be the most up to date drive or it could be a rolled back driver.
    Sometimes an alternative graphics card needs to be tried.
    If the next driver works then you are set.
    If the next driver fails they look for a friend, neighbor, relative, or local computer store to swap the video card.
    Test a replacement card in the problematic computer and test the problematic card in another computer so that there are 2 test results.

    Before replacing the driver modify the settings for windows updates of non-microsoft drivers so that you have control of this Nvidia driver replacement:
    Enable or Disable Driver Updates in Windows Update in Windows 10 Windows Update Activation Tutorials
    For the latest version/build of windows you may need to start with option #3.
      My ComputerSystem Spec

  6.    31 Jan 2018 #36

    I don't have Pro, I cannot use option 3. Should I try option 4?

    Also, how am I supposed to update the alternate driver? The same thing is happening as last time, my GPU is not showing up in my device manager as an option, only Microsoft Basic Display Adapter.
      My ComputerSystem Spec


  7. Posts : 17,735
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Jan 2018 #37

    1) Ensure that the GPU is free from dust build up
    2) Check to see that the fan is working properly
    3) Re-seat the GPU
    4) Check that all cables and connections are secure
    5) See which steps on the link allow you to prevent updates of the Nvidia driver so that you can use an alternative driver.
    6) Use DDU to uninstall the current Nvidia driver.
    7) Find an alternative driver on the Nvidia website and download and install the replacement driver
      My ComputerSystem Spec

  •    31 Jan 2018 #38

    I have done everything outlined above and it is still not showing up in the device manager. The only thing that allows me to update is using Windows, which installs a version from 10/2017. I then installed an older version than their current driver, before I started having problems, and I'm still having issues. Attached are the latest logs.
    KMODE EXCEPTION NOT HANDLED after clean install Attached Files
      My ComputerSystem Spec


  • Posts : 17,735
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Jan 2018 #39

    When a driver cannot be installed that may indicate a problem with the hardware.
    See if you can find a friend, neighbor, relative, or local computer store to swap the video card.
    Test the card in the problematic computer in another computer.
    Test a replacement GPU card in this computer.
    Report the results into the thread.


    Code:
    Event[33092]:  Log Name: System  Source: Microsoft-Windows-WindowsUpdateClient  Date: 2018-01-31T20:58:32.928  Event ID: 43  Task: Windows Update Agent  Level: Information  Opcode: Installation  Keyword: Installation,Started  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-DTG8BQV  Description: Installation Started: Windows has started installing the following update: NVIDIA - Display - 10/27/2017 12:00:00 AM - 23.21.13.8813Event[33093]:  Log Name: System  Source: Microsoft-Windows-WindowsUpdateClient  Date: 2018-01-31T20:58:42.484  Event ID: 20  Task: Windows Update Agent  Level: Error  Opcode: Installation  Keyword: Installation,Failure  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-DTG8BQV  Description: Installation Failure: Windows failed to install the following update with error 0x80070103: NVIDIA - Display - 10/27/2017 12:00:00 AM - 23.21.13.8813.
      My ComputerSystem Spec

  •    01 Feb 2018 #40

    How is Windows able to install the driver with no issues if it was a hardware issue? Windows has no issues installing the driver and running my GPU. After the driver is installed, my 2nd monitor powers on with no issues.
      My ComputerSystem Spec


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