Windows 10: Random system freezes

Page 1 of 2 12 LastLast

  1. Posts : 7
    Windows 10 1607 64Bit
       19 Jan 2018 #1

    Random system freezes


    I have been getting for over a couple of months random system freezes. Using driver verifier causes my pc to bootloop so I guess it must be driver related. sfc/scannow finds no problems and all my drivers should be up to date. Bios is at the latest version too. The crashes seem to be completely random. Sometimes my pc freezes when playing a game, browsing, idling, listening to music etc.

    In that zip are 3 dump files.
    Random system freezes Attached Files
      My ComputerSystem Spec


  2. Posts : 7
    Windows 10 1607 64Bit
    Thread Starter
       19 Jan 2018 #2

    Another crash


    On Sat 20.1.2018 5.20.19 your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: Unknown (0xFFFFFFFFC0000005)
    Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF8023FB72FC3, 0x0, 0x2)
    Error: KMODE_EXCEPTION_NOT_HANDLED
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error.
    Google query: KMODE_EXCEPTION_NOT_HANDLED

    This was a new type of error log. The only unkown driver I found was ssdevfactory.sys which points to SteelSeries Device Factory Service. I uninstalled it now and see what happens.

      My ComputerSystem Spec


  3. Posts : 17,670
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Jan 2018 #3
      My ComputerSystem Spec


  4. Posts : 7
    Windows 10 1607 64Bit
    Thread Starter
       20 Jan 2018 #4

    Here is the full log
    Random system freezes Attached Files
      My ComputerSystem Spec


  5. Posts : 5,699
    Windows 10 Pro X64 16299.192
       20 Jan 2018 #5

    Code:
    BugCheck C9, {24d, fffff8036703deca, ffffbc8ca2101060, 0}
    *** WARNING: Unable to verify timestamp for ctxusbm.sys
    *** ERROR: Module load completed but symbols could not be loaded for ctxusbm.sys
    Code:
    DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
    The IO manager has caught a misbehaving driver.
    Arguments:
    Arg1: 000000000000024d, A driver has passed an invalid device object to a function that requires a PDO.
    Arg2: fffff8036703deca, The address in the driver's code where the error was detected.
    Arg3: ffffbc8ca2101060, IRP address.
    Arg4: 0000000000000000, Device object address.
    Driver Description: Citrix ICA Client USB Monitor Driver

    Driver Update Site: http://www.citrix.com/site/SS/downloads/index.asp


    The one you have is dated: Mon May 29 21:10:56 2017

    Is this something you need or are just playing with? Can you uninstall it to see if that helps resolve the problem? If you need it, see if you can find a newer driver.
      My ComputersSystem Spec


  6. Posts : 3,360
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       20 Jan 2018 #6

    The 3 bugchecks I extracted for 20th Jan were:

    BugCheck 3D, {fffff801b3ab7cc8, fffff801b3ab7500, 0, 0}
    BugCheck BE, {fffff882b853e818, 8000000001680121, ffffe5806052e620, a}
    BugCheck 3B, {c0000005, fffff80120e8664f, ffff9681c4c49750, 0}

    Most likely cause is Avast which must have been installed at some time and has drivers misbehaving.

    Code:
    Unable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSP.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
    
    Unable to load image \SystemRoot\system32\drivers\aswbidsdrivera.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswbidsdrivera.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswbidsdrivera.sys
      My ComputersSystem Spec


  7. Posts : 7
    Windows 10 1607 64Bit
    Thread Starter
       20 Jan 2018 #7

    Ztruker said: View Post
    Code:
    BugCheck C9, {24d, fffff8036703deca, ffffbc8ca2101060, 0}
    *** WARNING: Unable to verify timestamp for ctxusbm.sys
    *** ERROR: Module load completed but symbols could not be loaded for ctxusbm.sys
    Code:
    DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
    The IO manager has caught a misbehaving driver.
    Arguments:
    Arg1: 000000000000024d, A driver has passed an invalid device object to a function that requires a PDO.
    Arg2: fffff8036703deca, The address in the driver's code where the error was detected.
    Arg3: ffffbc8ca2101060, IRP address.
    Arg4: 0000000000000000, Device object address.
    Driver Description: Citrix ICA Client USB Monitor Driver

    Driver Update Site: http://www.citrix.com/site/SS/downloads/index.asp


    The one you have is dated: Mon May 29 21:10:56 2017

    Is this something you need or are just playing with? Can you uninstall it to see if that helps resolve the problem? If you need it, see if you can find a newer driver.
    I have no idea what this Citrix Usb Monitoring driver is. I don't know what device is using it or where to update it. All their products look weird and I don't remember installing any of their software.
      My ComputerSystem Spec


  • Posts : 7
    Windows 10 1607 64Bit
    Thread Starter
       20 Jan 2018 #8

    philc43 said: View Post
    The 3 bugchecks I extracted for 20th Jan were:

    BugCheck 3D, {fffff801b3ab7cc8, fffff801b3ab7500, 0, 0}
    BugCheck BE, {fffff882b853e818, 8000000001680121, ffffe5806052e620, a}
    BugCheck 3B, {c0000005, fffff80120e8664f, ffff9681c4c49750, 0}

    Most likely cause is Avast which must have been installed at some time and has drivers misbehaving.

    Code:
    Unable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSP.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
    
    Unable to load image \SystemRoot\system32\drivers\aswbidsdrivera.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswbidsdrivera.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswbidsdrivera.sys
    I thought that too but I have crashed 2 times after uninstalling Avast. Driver verifier causes my system to bootloop so I am really sure that there is something wrong with a driver or Windows 1607 itself. I recall that I had no problems with Windows 1511 but I had to update since Microsoft dropped the support for that version. 1703 and 1709 didn't have this problem but the standbymemory bug is still not fixed so I am kinda stuck on 1607 which is giving me these problems.
      My ComputerSystem Spec


  • Posts : 3,360
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       20 Jan 2018 #9

    It can be really difficult to remove everything of Avast. Make sure the drivers I highlighted are no longer on your system.
      My ComputersSystem Spec


  • Posts : 7
    Windows 10 1607 64Bit
    Thread Starter
       20 Jan 2018 #10

    philc43 said: View Post
    It can be really difficult to remove everything of Avast. Make sure the drivers I highlighted are no longer on your system.
    They are gone just checked. Maybe I am dealing with some else here.
      My ComputerSystem Spec


  •  
    Page 1 of 2 12 LastLast

    Related Threads
    Random Freezes in General Support
    Hi everyone, Lately i've been having problems with my computer randomly freezing for a second. It's really irritating and i can't seem to fix it. I get it when i'm playing games mostly but it happens rarely when i'm surfing on the internet as...
    Solved Random system freezes for weeks in Performance & Maintenance
    Since some time now I am getting system freezes where the only option is a hard reset of the system. It happens very randomly, in office 365, gaming, watching movies, browsing the internet, etc. When it happens the sound stops with the...
    Random Freezes in BSOD Crashes and Debugging
    Hello all, i had a similar issue a while back but thought i had fixed it (i was on windows 7 then) my computer basically seizes up at VERY random times. Sometimes i'll be booting and when i get in it'll freeze, other days it'll not crash at all...
    random freezes in BSOD Crashes and Debugging
    I have been having issues with windows 10 since my fresh install 3/4 days ago. at random times my pc will just freeze if there is sound when it hangs it just continuously makes noise. this wont go away unless i hard restart the pc freezes mostly...
    random 1 second freezes in Performance & Maintenance
    I installed windows 10 when it came out and have since experienced random 1 second freezes. I then started looking what might cause it and found out that every time my PC freezes systems CPU usage goes up by 20%. I then looked with Process Monitor...
    Our Sites
    Site Links
    About Us
    Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

    Designer Media Ltd
    All times are GMT -5. The time now is 11:10.
    Find Us