VIDEO_MEMORY_MANAGEMET_INTERNAL error on waking & startup

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  1. Posts : 6
    10
       #1

    VIDEO_MEMORY_MANAGEMET_INTERNAL error on waking & startup


    This started after I updated my Windows 10 to the Creators' Edition in the last week of December.

    Each time my laptop wakes from sleep mode, it stays on the welcome screen for a few seconds, before crashing with a BSOD. The error is always VIDEO_MEMORY_MANAGEMENT_INTERNAL. The same happens if I shut down my laptop, and then start it- the first time round, there's a BSOD.

    Once the BSOD happens, it stays on the BSOD screen until it 'collects error info'. Then the laptop restarts, and I'm able to log in.

    So far I have:
    - Updated my Intel(R) HD Graphics and NVIDIA Graphics Drivers from Device Manager
    - Uninstalled some of the updates that were installed in the last week of Dec
    - Some, not all: There's 2 of them which don't yield the Uninstall option when I right click on them
    - Run a security check on Windows Defender, which doesn't come up with any threats
    - Run a Malware Bytes full scan, which found some malicious adware. I removed this but the BSOD persists.

    Despite all of these steps, the BSOD remains. Would appreciate inputs on what the problem might be (fingers crossed it's a software issue and not hardware!). It's inconvenient as I can't really turn down my laptop lid - as it goes to sleep and up comes the BSOD when I flip the lid back up. Likewise, I have to keep visiting the laptop every 10 or so minutes to make sure it doesn't fall asleep.

    I've attached the error log as requested with this thread.
      My Computer


  2. Posts : 5,185
    64bit Win 10 Pro ver 21H2
       #2

    Hello piezoelectron,

    I have a feeling no one has replied to your message because there is some concern that you might be avoiding activation for some of the software on your system. It is against forum rules to help when we are suspicious of this.

    Please explain why KMSpico is installed.

    Code:
    Rule 4: No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.
      My Computers


  3. Posts : 6
    10
    Thread Starter
       #3

    Hi philc43,

    As far as I'm aware, I'm using an activated Windows version. This laptop has been in use since 2013- I have purchased it from a certified HP outlet.

    If KMSpico is a program that prevents any component of my OS from being activated, I'm happy to uninstall it and proceed with a solution- I do apologise for any non-compliance my initial post may have entailed.
      My Computer


  4. Posts : 5,185
    64bit Win 10 Pro ver 21H2
       #4

    It was not Windows I was concerned with - it would be something like Microsoft Office that is being pirated - the forum rules apply to any software. Analysts tend to avoid working on systems where activation is bypassed since we do not know what consequences this has.

    If you can remove such software and post new files we can take a further look.
      My Computers


  5. Posts : 6
    10
    Thread Starter
       #5

    Not a problem- I've uninstalled KMSpico and run another diagnostic- please find attached. Hope it's all good now, happy to remove any other programs if these are impeding a solution.
      My Computer


  6. Posts : 5,185
    64bit Win 10 Pro ver 21H2
       #6

    Did you completely uninstall the graphics drivers using DDU before installing the latest drivers? The recommended procedure is given below:


    Please update the NVidia driver. The best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your Graphics card manufacturer or from the NVidia website. When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.
      My Computers


  7. Posts : 6
    10
    Thread Starter
       #7

    Hi philc43,

    First off, sorry for the delay! I have used DDU to clean uninstall my GeForce driver, and downloaded the latest drivers from NVIDIA. However, the BSOD still persists, with the same error codes.

    I seem to have eliminated the driver as the cause of this one- your advice on how to proceed would be super helpful. Thanks a lot, and apologies again for the radio silence over the past 2 weeks- had a deadline to meet, and I decided to hold off the reinstall until after!

    piezoelectron

    EDIT: Unless the PhysX driver is now bundled into the Graphics driver for Windows 10, I haven't separately installed it. I found this install page, but it doesn't seem to cover Windows 10.
      My Computer


  8. Posts : 39,996
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Please use this version of the log collector and post a new zip into this thread:
    log collector v2-beta08.zip
    For any BSOD please post a new zip into this thread.
      My Computer


  9. Posts : 6
    10
    Thread Starter
       #9

    Will do, here we go! Attachment 175913
      My Computer


  10. Posts : 5,185
    64bit Win 10 Pro ver 21H2
       #10

    I'm wondering if you may have a hardware problem with the graphics card. Is there any way to ensure that it is dust free and the fans are working well? Try the stress test below.




    Diagnostic test

     GPU TEST


    Run Furmark to test your GPU. Furmark tutorial

    Note   Note
    Run Furmark for around 30 minutes


    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high
      My Computers


 

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