New
#11
The BSOD mini dump when debugged displayed nvlddmkm.sys or the Nvidia GPU driver.
nvlddmkm.sys Tue Jan 23 16:24:56 2018 (5A67B638)
The logs displayed additional problems that may have involved the Intel GPU: igdkmd64.sys
igdkmd64.sys Mon Jun 29 20:09:49 2015 (5591EC5D)
Another hardware driver had BSOD in the past 30 days: netr28x
netr28x.sys Fri May 29 06:26:59 2015 (55684D03)
Maybe the mini dump is only displaying the Nvidia GPU driver and a memory dump would display other misbehaving drivers?
1) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip > post into the thread
Crash dump found at C:\WINDOWS\MEMORY.DMP
Creation date: 02/05/2018 23:35:06
Size on disk: 650 MB
2) Check the HP website for a BIOS upgrade: Version/Date Insyde F.19, 24/11/2014
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
Code:06/02/2018 11:55 Windows Error Reporting Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN7.5_0_BBHANG, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 63755400-251d-4e25-84a6-cab07b831d89 Problem signature: P1: 141 P2: ffff858ea94b74a0 P3: fffff80589ff65e0 P4: 0 P5: 2d80 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20180206-1723.dmp \\?\C:\WINDOWS\TEMP\WER-64159328-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC624.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC653.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC700.tmp.txt \\?\C:\Windows\Temp\WER6F56.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_5ac11ef14071be410bb49573d5b2be52f1f656e_00000000_cab_2d80802d Analysis symbol: Rechecking for solution: 0 Report Id: b9f49d9e-f542-4b8a-8d31-b602ecec8813 Report Status: 268435456 Hashed bucket:Code:08/01/2018 14:37 Windows Error Reporting Fault bucket 0x888_netr28x!LoadAndesFW, type 0 Event Name: BlueScreen Response: Not available Cab Id: 28a6d019-087e-4299-b9ca-3e8a86ce1639 Problem signature: P1: 888 P2: 0 P3: 0 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\010818-29453-01.dmp \\?\C:\WINDOWS\TEMP\WER-425546-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDD72.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE8B.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF38.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_888_74706f182cb44a4ae9b4999f72e77effb819a262_00000000_cab_207f7397 Analysis symbol: Rechecking for solution: 0 Report Id: 22d7bb03-1847-41b0-8950-0c2e532f9a6c Report Status: 268435456 Hashed bucket:Code:netr28x Ralink 802.11n Extensible Wireless Driver c:\windows\system32\drivers\netr28x.sys Kernel Driver Yes Manual Running OK Normal No YesCode:Name [00000001] Mediatek MT7630E 802.11bgn Wi-Fi AdapterAdapter Type Ethernet 802.3Product Type Mediatek MT7630E 802.11bgn Wi-Fi AdapterInstalled YesPNP Device ID PCI\VEN_14C3&DEV_7630&SUBSYS_197C103C&REV_00\4&29F554C7&0&00E5Last Reset 05/02/2018 23:34Index 1Service Name netr28xIP Address 192.168.1.5, fe80::59:7dab:7b3:e96bIP Subnet 255.255.255.0, 64Default IP Gateway 192.168.1.1DHCP Enabled YesDHCP Server 192.168.1.1DHCP Lease Expires 03/01/1970 04:15DHCP Lease Obtained 02/01/1970 04:15MAC Address FC:4D:D4:50:A7:38Memory Address 0xB5500000-0xB55FFFFFIRQ Channel IRQ 4294967288Driver c:\windows\system32\drivers\netr28x.sys (5.0.57.0, 2.42 MB (2,537,984 bytes), 29/09/2017 19:11)Code:Name Intel(R) HD Graphics FamilyPNP Device ID PCI\VEN_8086&DEV_0A16&SUBSYS_198C103C&REV_09\3&11583659&0&10 Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible Adapter Description Intel(R) HD Graphics Family Adapter RAM 1.00 GB (1,073,741,824 bytes) Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll Driver Version 10.18.15.4248 INF File oem11.inf (iHSWM_w10 section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1366 x 768 x 40 hertz Bits/Pixel 32 Memory Address 0xB5000000-0xB53FFFFF Memory Address 0xC0000000-0xCFFFFFFF I/O Port 0x00006000-0x0000603F IRQ Channel IRQ 4294967293 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\drivers\igdkmd64.sys (10.18.15.4248, 5.98 MB (6,270,416 bytes), 20/10/2017 22:11)Code:Name NVIDIA GeForce GT 740MPNP Device ID PCI\VEN_10DE&DEV_1292&SUBSYS_21B0103C&REV_A1\4&9980CA4&0&00E4 Adapter Type GeForce GT 740M, NVIDIA compatible Adapter Description NVIDIA GeForce GT 740M Adapter RAM (2,147,483,648) bytes Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_cd05c0587bf6b344\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_cd05c0587bf6b344\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_cd05c0587bf6b344\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_cd05c0587bf6b344\nvldumdx.dll Driver Version 23.21.13.9077 INF File oem6.inf (Section008 section) Color Planes Not Available Color Table Entries Not Available Resolution Not Available Bits/Pixel Not Available Memory Address 0xB3000000-0xB3FFFFFF Memory Address 0xA0000000-0xB1FFFFFF Memory Address 0xB0000000-0xB1FFFFFF IRQ Channel IRQ 4294967289 Driver c:\windows\system32\driverstore\filerepository\nvhmi.inf_amd64_cd05c0587bf6b344\nvlddmkm.sys (23.21.13.9077, 16.68 MB (17,493,824 bytes), 05/02/2018 23:24)
Last edited by zbook; 06 Feb 2018 at 18:02.