Windows 10: VIDEO_MEMORY_MANAGEMET_INTERNAL error on waking & startup

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  1. Posts : 18,608
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Feb 2018 #11

    The BSOD mini dump when debugged displayed nvlddmkm.sys or the Nvidia GPU driver.
    nvlddmkm.sys Tue Jan 23 16:24:56 2018 (5A67B638)

    The logs displayed additional problems that may have involved the Intel GPU: igdkmd64.sys
    igdkmd64.sys Mon Jun 29 20:09:49 2015 (5591EC5D)
    Another hardware driver had BSOD in the past 30 days: netr28x
    netr28x.sys Fri May 29 06:26:59 2015 (55684D03)


    Maybe the mini dump is only displaying the Nvidia GPU driver and a memory dump would display other misbehaving drivers?

    1) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip > post into the thread

    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 02/05/2018 23:35:06
    Size on disk: 650 MB

    2) Check the HP website for a BIOS upgrade: Version/Date Insyde F.19, 24/11/2014
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support






    Code:
    06/02/2018 11:55    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN7.5_0_BBHANG, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 63755400-251d-4e25-84a6-cab07b831d89
    
    Problem signature:
    P1: 141
    P2: ffff858ea94b74a0
    P3: fffff80589ff65e0
    P4: 0
    P5: 2d80
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20180206-1723.dmp
    \\?\C:\WINDOWS\TEMP\WER-64159328-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC624.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC653.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC700.tmp.txt
    \\?\C:\Windows\Temp\WER6F56.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_5ac11ef14071be410bb49573d5b2be52f1f656e_00000000_cab_2d80802d
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: b9f49d9e-f542-4b8a-8d31-b602ecec8813
    Report Status: 268435456
    Hashed bucket:
    Code:
    08/01/2018 14:37    Windows Error Reporting    Fault bucket 0x888_netr28x!LoadAndesFW, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 28a6d019-087e-4299-b9ca-3e8a86ce1639
    
    Problem signature:
    P1: 888
    P2: 0
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\010818-29453-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-425546-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDD72.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE8B.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF38.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_888_74706f182cb44a4ae9b4999f72e77effb819a262_00000000_cab_207f7397
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 22d7bb03-1847-41b0-8950-0c2e532f9a6c
    Report Status: 268435456
    Hashed bucket:
    Code:
    netr28x    Ralink 802.11n Extensible Wireless Driver    c:\windows\system32\drivers\netr28x.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
    Code:
    Name    [00000001] Mediatek MT7630E 802.11bgn Wi-Fi AdapterAdapter Type    Ethernet 802.3Product Type    Mediatek MT7630E 802.11bgn Wi-Fi AdapterInstalled    YesPNP Device ID    PCI\VEN_14C3&DEV_7630&SUBSYS_197C103C&REV_00\4&29F554C7&0&00E5Last Reset    05/02/2018 23:34Index    1Service Name    netr28xIP Address    192.168.1.5, fe80::59:7dab:7b3:e96bIP Subnet    255.255.255.0, 64Default IP Gateway    192.168.1.1DHCP Enabled    YesDHCP Server    192.168.1.1DHCP Lease Expires    03/01/1970 04:15DHCP Lease Obtained    02/01/1970 04:15MAC Address    ‪FC:4D:D4:50:A7:38‬Memory Address    0xB5500000-0xB55FFFFFIRQ Channel    IRQ 4294967288Driver    c:\windows\system32\drivers\netr28x.sys (5.0.57.0, 2.42 MB (2,537,984 bytes), 29/09/2017 19:11)
    Code:
    Name    Intel(R) HD Graphics FamilyPNP Device ID    PCI\VEN_8086&DEV_0A16&SUBSYS_198C103C&REV_09\3&11583659&0&10
    Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description    Intel(R) HD Graphics Family
    Adapter RAM    1.00 GB (1,073,741,824 bytes)
    Installed Drivers    igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver Version    10.18.15.4248
    INF File    oem11.inf (iHSWM_w10 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1366 x 768 x 40 hertz
    Bits/Pixel    32
    Memory Address    0xB5000000-0xB53FFFFF
    Memory Address    0xC0000000-0xCFFFFFFF
    I/O Port    0x00006000-0x0000603F
    IRQ Channel    IRQ 4294967293
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\drivers\igdkmd64.sys (10.18.15.4248, 5.98 MB (6,270,416 bytes), 20/10/2017 22:11)
    Code:
    Name    NVIDIA GeForce GT 740MPNP Device ID    PCI\VEN_10DE&DEV_1292&SUBSYS_21B0103C&REV_A1\4&9980CA4&0&00E4
    Adapter Type    GeForce GT 740M, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GT 740M
    Adapter RAM    (2,147,483,648) bytes
    Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_cd05c0587bf6b344\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_cd05c0587bf6b344\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_cd05c0587bf6b344\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_cd05c0587bf6b344\nvldumdx.dll
    Driver Version    23.21.13.9077
    INF File    oem6.inf (Section008 section)
    Color Planes    Not Available
    Color Table Entries    Not Available
    Resolution    Not Available
    Bits/Pixel    Not Available
    Memory Address    0xB3000000-0xB3FFFFFF
    Memory Address    0xA0000000-0xB1FFFFFF
    Memory Address    0xB0000000-0xB1FFFFFF
    IRQ Channel    IRQ 4294967289
    Driver    c:\windows\system32\driverstore\filerepository\nvhmi.inf_amd64_cd05c0587bf6b344\nvlddmkm.sys (23.21.13.9077, 16.68 MB (17,493,824 bytes), 05/02/2018 23:24)
    Last edited by zbook; 06 Feb 2018 at 18:02.
      My ComputerSystem Spec

  2.    08 Feb 2018 #12

    Hi both,
    @zbook: Tried attaching the file here, but I suspect it's too large to be attached here (original's 650MB, .zip's 117MB). I've uploaded it to Google Drive- if it works with you, it can be accessed here. Will look into BIOS upgrades later today and post an update here.

    @philc43: Will run the GPU test today and update right away!

    piezoelectron
      My ComputerSystem Spec


  3. Posts : 18,608
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Feb 2018 #13

    The mini dump only displayed 1 misbehaving graphics driver.
    The memory dump displayed 2 misbehaving graphics drivers.

    nvlddmkm.sys Tue Jan 23 16:24:56 2018 (5A67B638)
    igdkmd64.sys Mon Jun 29 20:09:49 2015 (5591EC5D)



    Perform the following steps:
    1) If you have already uninstalled and reinstalled the Nvidia GPU then only update the Intel graphics driver
    2) If you have not already uninstalled and reinstalled the Nvidia GPU then use DDU to uninstall all graphics drivers and reinstall Nvidia and Intel GPUs.

    These are the HP sources for the drivers:

    Nvidia:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Intel:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    3) If you only need to update the Intel GPU then you can download this driver from the HP website.
    Updating a driver: Updating a driver. - Microsoft Community

    4) It is likely that only the Intel GPU will be checked with Furmark unless you are able to open the BIOS and turn off Optimus.



    5) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 4 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials
      My ComputerSystem Spec


 
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