Windows 10: Windows 10 hangs in 1-2 minutes, same also in safe mode

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  1.    4 Weeks Ago #1

    Windows 10 hangs in 1-2 minutes, same also in safe mode


    No BSOD but still debugging thread - as there isn't any general Win 10 troubleshooting section to post this problem.

    Is there any external boot media image suggestions to test UEFI BIOS hardware?
    USB or CD/DVD as I have external DVD drive.
    Especially I'd like to test SDD I/O.

    Any other ideas?

    Full story so far is below.

    Dell Vostro 15 model 3568 laptop.
    Without any known event preceding, since yesterday morning Windows 10 laptop hangs during 1-2 minutes after login.

    Same happens in safe mode.
    (after Windows restart "Troubleshoot > Advanced options > Startup Settings > Restart" F4 start your PC in Safe Mode.)

    During this limited time I couldn't find from system event log any errors which weren't there earlier.

    From USB stick laptop passed successfully Memtest86+
    Liteon 128GB SSD was removed from laptop and passed mhdd test successfully.
    System restore fails with error - restoration files not found or corrupt.

    Looks rather hopeless ...
    I'd reinstall Windows 10 if there weren't some older applications, which are difficult to restore.
      My ComputerSystem Spec


  2. Posts : 14,112
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #2

    See posting instructions.
    log collector v2-beta08.zip


    Update system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)
      My ComputerSystem Spec

  3.    4 Weeks Ago #3

    Thanks.

    According log collector v2-beta08.zip - didn't find any instructions but does it run from external bootable media?
    Which op systems are supported for bootable media?

    From Win 10 pre boot troubleshoot command prompt looks like doesn't run - error "unknown command"
    Last edited by robilong; 4 Weeks Ago at 18:43.
      My ComputerSystem Spec


  4. Posts : 14,112
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #4
      My ComputerSystem Spec

  5.    4 Weeks Ago #5

    Thanks, but there is no explanation how to run collector if system hangs in 1-2 minutes.
    Last edited by robilong; 4 Weeks Ago at 19:15.
      My ComputerSystem Spec

  6.    4 Weeks Ago #6

    Just tried to run collector run under Windows 10 but system hanged before completing collecting task.
    And now there appeared kind od of BSOD
    "CRITICAL_PROCESS_DIED" error
    After automatic restart there is error which I have seen today already several times:
    "No bootable devices found"

    Looks like after crash UEFI SSD is not initialized correctly.
    To fix this bootdrive error, full power off/on cycle is required.
    ---------------
    Next I updated laptop BIOS to latest version.
    Windows still hangs in 1-2 minutes, followed
    CRITICAL_PROCESS_DIED" error
    but after restart there was no "No bootable devices found" error.

    Last edited by robilong; 4 Weeks Ago at 19:32.
      My ComputerSystem Spec


  7. Posts : 14,112
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #7

    For all tests/steps please post images into the thread.
    If there are any problems posting images please use one drive or drop box share links.
    Also when appropriate please use a camera or smart phone camera to take pictures and post images into the thread.

    1) Find a flash drive that you can format ( > or = 8 GB)
    2) Find a second flash drive in case it is needed.
    3) Make a bootable Windows 10 iso:
    Download Windows 10
    4) Find the applicable keyboard key to boot to the BIOS boot menu:
    List of PC brands with their corresponding hot-keys
    5) Insert the bootable windows 10 iso flash drive into any USB port
    6) Power on the notebook and repetitively click the applicable keyboard key to boot to the BIOS boot menu
    7) Select the external USB hard drive
    8) It may take 5 - 10 minutes for the iso to load while viewing the Windows icon
    9) Select language, time, currency, and keyboard, or click next
    10) Click troubleshoot

    11) Click system restore and start with the oldest restore point and keep repeating up to the most recent date.
    If all system restore fail or if there were no system restore points move to the next step.

    12) Click on startup reapair
    If startup repair fails move to the next step

    13) Click command prompt > Administrator: X:\Windows\system32\cmd.exe > X:\Sources

    14) Use a camera or smart phone camera to take pictures and post images into the thread

    15) type: diskpart
    16) type: list disk
    17) type: list volume
    18) type: select disk 0
    19) type: list partition
    20) type: exit

    21) open command prompt again
    22) type: bcdedit /enum all
    Click enter to see (Firmware Boot Manager, Windows Boot Manager, Windows Boot Loader, Windows Boot Loader, Resume from Hibernate, Windows Memory Tester, EMS settings, Debugger Settings, RAM defects, Global Settings, Boot Loader Settings, Hypervisor Settings, Resume Loader Settings, Device Options)

    23) type: bcdedit | find "osdevice"
    Click enter to see (osdevice partition=C : (this could display D :

    24) type: chkdsk /r C: (Use the drive letter that was displayed for the partition)
    Click enter to see (The type of file system is NTFS, Stage 1: Examining basic file system structure, Stage 2: Examining file name linkage, State 3: Examining security descriptors, Stage 4: Looking for bad clusters in user file data, Stage 5: Looking for bad free clusters) This may take a while to complete)

    25) type: sfc /scannow /offbootdir=G:\ /offwindir=G:\windows (Use the drive letter that was displayed in the partition for each letter G) (When typing this command there is a space between \ /)
    Click enter to see (Beginning system scan. This process will take some time.)

    26) type: bootrec /fixmbr
    Click enter to see (The operation completed successfully)

    27) type: bootrec /fixboot
    Click enter to see (The operation completed successfully)

    28) type: bootrec /scanos
    Click enter to see (Scanning all disks for Windows installations; Please wait, since this may take a while.........Successfully scanned Windows installations. Total identified Windows installations: 0; The operation completed successfully) (This may display 0 or 1)

    29) type: bootrec /rebuildbcd
    Click enter to see (Scanning all disks for Windows installations; Please wait, since this may take a while.........Successfully scanned Windows installations. Total identified Windows installations: 0; The operation completed successfully) (This may display 0 or 1)

    30) type: exit
    31) Click Turn off your PC
    32) Power on
    33) Make a brand new restore point
    34) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    35) Save the backup image to another drive or to the cloud.
      My ComputerSystem Spec

  8.    4 Weeks Ago #8

    Thanks for your helpful input.
    But most commands in this long list are not relevant to symptoms, when Windows 10 boots "normally".

    Back to OP - please suggest any bootable media software capable to test SSD condition and Sata I/O without dismounting whole laptop.
    Dell Vostro 15 model 3568 laptop hard disk access requires dismounting whole body and still then SATA I/O remains to be tested.
    I'm 99% sure it's SSD failure but before sending laptop to warranty repair I need test software to be 100% certain.
      My ComputerSystem Spec


  9. Posts : 14,112
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #9

    Use each software.
    Test SMART and surface.
    Portable CrystalDiskInfo Download: Portable CrystalDiskInfo Download
    and
    Macrorit Disk Scanner Portable Download: Macrorit Disk Scanner Portable Download

    Also in command prompt run: chkdsk /r
      My ComputerSystem Spec

  10.    4 Weeks Ago #10

    Hello

    I already had chkdsk earlier but I'm not sure if it's 100% reliable to determine SSD condition and suitability for re installation.
    Please see attached screenshot.
    I dismounted now laptop and have now CrystalDiskInfo 7.5.1 image, which actually doesn't display anything I could make any decision.
    Please see screenshot.

    AFAIK CrystalDiskInfo isn't capable to provide any "surface" tests.

    SSD passed successfully MHDD and Dell Vostro HDD test.
    Attached Thumbnails Attached Thumbnails _DSC9902.jpg   _DSC9909.jpg  
      My ComputerSystem Spec


 
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