Windows 10: BSOD (atikmdag+0x48999) in minidump


  1. Posts : 2
    Windows 10 Pro x64
       17 Jan 2018 #1

    BSOD (atikmdag+0x48999) in minidump


    New Win10 10.0.16299 Build 16299
    Samsung MXHPV256HDGL-0000 M.2 system drive
    Asrock X99 -11 Extreme
    i7-5930K
    Saphire Radeon R9 295-X2 with AMD 22.19.677.257 driver
    This is a dual GPU card
    Running ServeRaid M5210 SAS raid with 2 arrays 8 rotational disks total
    Dual EVGA Titanium PSU

    Get BSOD with atikmdag+0x48999 in Who Crashed analysis.
    These are only dumps I get however far more frequently the system just turns off and does not throw errors.
    Have checked power connections and swapped out PSU this is not a power related issue unless MB power failing or PSU connectors bad.

    Dumps are certainly graphic related, cannot speak to other issue regarding system just shutting off. Thinking (hoping) its related.
    System has worked well for about 2 years but recent failure caused complete rebuild with shutdown behavior appearing after rebuild.

    Have had shutdown behavior with large file transfers unless in safe mode.

    Dump attached
    BSOD (atikmdag+0x48999) in minidump Attached Files
      My ComputerSystem Spec


  2. Posts : 17,693
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Jan 2018 #2

    The BSOD debugging indicated that the AMD GPU drivers had misbehaved.
    atikmpag.sys
    atikmdag.sys
    In the files were multiple reports of drive file system corruption.

    For all tests/steps please post images into the thread.
    If there are any problems posting images please use one drive or drop box share links.

    1) Please update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    2) open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) chdsk /x /f /r
    This may take many hours so plan to run overnight.
    Run this command on all partitions using the syntax: chkdsk /x /f /r C: or chkdsk /x /f /r D: modifying the drive letter to the applicable drive

    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    7) Use the information in this link to find the chkdsk / /f /r reports in the event viewer. Use copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share links:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials


    8) Make sure that there is no over clocking during the troubleshooting.

    10) Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website.

    11) Be sure the "clean install" box is checked and only install the graphics driver.
    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller Download version 17.0.8.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    AMD Support and Radeon Software Driver Download
    AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums

    12) Run HD Sentinel: (free or trial edition)Hard Disk Sentinel - HDD health and temperature monitoring
    1) click disk > surface test > post image into the thread
    (this may take several hours to complete)
    Post images of each of these tabs into the thread:
    2) Overview tab
    3) Temperature
    4) SMART
    5) Disk performance


    Code:
    Event[411]:  Log Name: System  Source: Ntfs  Date: 2018-01-17T08:58:01.147  Event ID: 55  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-FC4ELAA  Description: A corruption was discovered in the file system structure on volume E:.A corruption was found in a file system index structure.  The file reference number is 0x100000000fe00.  The name of the file is "\Docs\Docs\FirstAmDR\FirstAm".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
    Code:
    Event[29]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2018-01-17T08:22:26.334  Event ID: 98  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-FC4ELAA  Description: Volume E: (\Device\HarddiskVolume15) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.
    Code:
    Event[479]:  Log Name: System  Source: megasas  Date: 2018-01-17T09:41:13.129  Event ID: 129  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-FC4ELAA  Description: Reset to device, \Device\RaidPort1, was issued.
    Code:
    Event[358]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2018-01-17T08:30:43.458  Event ID: 98  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-FC4ELAA  Description: Volume H: (\Device\HarddiskVolume9) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run
    Code:
    Event[336]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2018-01-17T08:30:35.453  Event ID: 98  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-FC4ELAA  Description: Volume D: (\Device\HarddiskVolume1) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run
    Code:
    1/17/2018 7:47 PM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1000007e
    P2: ffffffffc0000005
    P3: fffff805ea348999
    P4: ffff9c8c2417fe68
    P5: ffff9c8c2417f6b0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\011718-25078-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-26921-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER734B.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_e3b64e6f68b5e4ae50f1d13e9cbc36223fc98db6_00000000_cab_0320735b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 142e69ce-5f72-420a-959a-e7617ed1048b
    Report Status: 4
    Hashed bucket:
    Code:
    Name    AMD Radeon R9 200 SeriesPNP Device ID    PCI\VEN_1002&DEV_67B9&SUBSYS_0B2A1002&REV_00\8&20167133&0&00400080001A
    Adapter Type    AMD Radeon Graphics Processor (0x67B9), Advanced Micro Devices, Inc. compatible
    Adapter Description    AMD Radeon R9 200 Series
    Adapter RAM    (1,048,576) bytes
    Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\amdxc64.dll
    Driver Version    22.19.677.257
    INF File    oem17.inf (ati2mtag_HawaiiDS section)
    Color Planes    Not Available
    Color Table Entries    Not Available
    Resolution    Not Available
    Bits/Pixel    Not Available
    Memory Address    0xE0000000-0xEFFFFFFF
    Memory Address    0xF0000000-0xF07FFFFF
    I/O Port    0x0000A000-0x0000A0FF
    Memory Address    0xFB600000-0xFB63FFFF
    IRQ Channel    IRQ 11
    Driver    c:\windows\system32\driverstore\filerepository\c0318486.inf_amd64_11ba0b4b7cc81d52\atikmpag.sys (22.19.677.257, 536.91 KB (549,792 bytes), 1/17/2018 8:59 AM)
        
    Name    AMD Radeon R9 200 Series
    PNP Device ID    PCI\VEN_1002&DEV_67B9&SUBSYS_1B2A1002&REV_00\8&314A9C56&0&00800080001A
    Adapter Type    AMD Radeon Graphics Processor CrossFire Secondary (0x67B9), Advanced Micro Devices, Inc. compatible
    Adapter Description    AMD Radeon R9 200 Series
    Adapter RAM    (1,048,576) bytes
    Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\amdxc64.dll
    Driver Version    22.19.677.257
    INF File    oem17.inf (ati2mtag_HawaiiDS section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1024 x 768 x 1 hertz
    Bits/Pixel    32
    Memory Address    0xC0000000-0xF07FFFFF
    Memory Address    0xD0000000-0xD07FFFFF
    I/O Port    0x00009000-0x0000AFFF
    Memory Address    0xFB500000-0xFB7FFFFF
    IRQ Channel    IRQ 11
    Driver    c:\windows\system32\driverstore\filerepository\c0318486.inf_amd64_11ba0b4b7cc81d52\atikmpag.sys (22.19.677.257, 536.91 KB (549,792 bytes), 1/17/2018 8:59 AM)
    Code:
    atikmdag atikmdag.sys Fri Sep 22 15:47:40 2017 (59C576EC)atikmpag atikmpag.sys Fri Sep 22 15:26:46 2017 (59C57206)
    Last edited by zbook; 17 Jan 2018 at 20:17.
      My ComputerSystem Spec


  3. Posts : 2
    Windows 10 Pro x64
    Thread Starter
       17 Jan 2018 #3

    Microsoft Windows [Version 10.0.16299.15](c) 2017 Microsoft Corporation. All rights reserved.C:\Windows\System32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\System32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.16299.15Image Version: 10.0.16299.15[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\System32>
      My ComputerSystem Spec


 

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