Constant freezing/lockups with mouse/keyboard usage in windows 10

Fcao · 18 Jan 2018

Just as update. So far there haven't been any freezing issues. I have been very slowing installing things. My computer was switched to uefi, but loads a lot slower. It's something like 30-45 sec slower. Is that normal? I'll post another update if the computer starts freezing again or if I get everything installed. It will take a while going at this slow pace.

zbook · 18 Jan 2018

Please post a zip for troubleshooting:
log collector v2-beta08.zip

Fcao · 18 Jan 2018

Alright. I also included a couple of screen shots relating to my hard drive. For some reason I cannot access it and cannot convert it to gpt. I can't even wipe it. The total size is listed as 0kb.

zbook · 18 Jan 2018

There was 1 power off or crash.
There were no BSOD.
The error report displayed possible corruption on drive E:
There were other entries related to drives.
Windows failed fast startup.
Aomei displayed disk 1 and disk 2 now as GPT drives.
Disk 3 is MBR. It is drive: F: 30 GB
Disk 1 is GPT . It is drive: D: 500 MB Drive: G 931 GB
Disk 0 is GPT. It is drive C: Partition 1: 499 MB Recovery, Partition 2: 100 MB System Partition 3 16 MB MSR Partition 4: 465 GB Data

1) Download and install mini tool partition wizard:
MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com
2) When it is installed > post an image into the thread.
3) For each disk 1 and disk two expand the rows and post images into the thread.
4) Open administrative command prompt and type:
c: dir
d: dir
e: dir
f: dir
g: dir
diskpart
list disk
list volume
select disk 0
list partition
exit
2) Use a camera and take pictures of the above and post the results into the thread.
3) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials
4) In the left lower corner type system > open system control panel > on the left pane click advanced system settings > under startup and recovery click settings > under system failure un-check automatically restart.

Code:

Event[301]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2018-01-17T22:35:21.391  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume7.(A device which does not exist was specified.)

Code:

Event[300]:  Log Name: System  Source: Disk  Date: 2018-01-17T22:35:21.388  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.

Code:

Event[301]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2018-01-17T22:35:21.391  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume7.(A device which does not exist was specified.)

Code:

Event[893]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2018-01-18T14:44:40.620  Event ID: 29  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-T0M67QD  Description: Windows failed fast startup with error status 0xC00000D4.

Code:

Event[1031]:  Log Name: System  Source: Virtual Disk Service  Date: 2018-01-18T16:05:15.116  Event ID: 10  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: VDS fails to write boot code on a disk during clean operation. Error code: 80070002@02070008

Code:

Event[984]:  Log Name: System  Source: storahci  Date: 2018-01-18T15:13:25.020  Event ID: 129  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: Reset to device, \Device\RaidPort0, was issued.

Code:

Event[978]:  Log Name: System  Source: storahci  Date: 2018-01-18T15:12:34.942  Event ID: 129  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: Reset to device, \Device\RaidPort0, was issued.Event[979]:  Log Name: System  Source: storahci  Date: 2018-01-18T15:12:44.942  Event ID: 129  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: Reset to device, \Device\RaidPort0, was issued.

Code:

Event[761]:  Log Name: System  Source: Disk  Date: 2018-01-18T00:45:21.942  Event ID: 157  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: Disk 2 has been surprise removed.

Code:

Event[761]:  Log Name: System  Source: Disk  Date: 2018-01-18T00:45:21.942  Event ID: 157  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: Disk 2 has been surprise removed.

Fcao · 18 Jan 2018

The partition wizard is not listing one of the drives. The computer did freeze momentarily and gave me an error. I'll include a picture of that error. I'm not quite sure what you meant about expanding the rows in the partition wizard. Hopefully, this is correct.

Edit: I should mention that the momentary freeze happened when trying to install something.

zbook · 18 Jan 2018

For minitool right click on each row with a drive letter > explore > post an image then click on each row + to expand > post images into the thread
This should display: system volume, recovery; windows, users, etc.

Fcao · 18 Jan 2018

I'm not sure how far in you want me to go. There is way too much on some of these drives to just open them all. Also, thanks again for the help.

zbook · 18 Jan 2018

There are log files from 2015 - 2018.
The January 2018 files look okay.
Has the slow boot been fixed by turning off fast startup?
Has the freezing been fixed?
Were all of the drivers downloaded and installed from the computer/motheboard manufacturer's website?

These are some routine maintenance steps and some further troubleshooting steps:
1) open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) make a brand new restore point
7) backup all files to another drive or to the cloud
8) make a backup image using Macrium:
Macrium Software | Macrium Reflect Free
9) Save the backup image to another drive or to the cloud.
10) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > under startup and recovery click settings >under startup failure un-check automatically restart.
11) Download and install Whocrashed:
http://www.resplendence.com/whocrashed
12) Above analyze click on tools > crash dump test > type: ACCEPT
13) click analyze
14) post an image into the thread
15) post a new zip after the above steps:
log collector v2-beta08.zip

Fcao · 18 Jan 2018

I don't know what you mean about turning off fast startup. I changed one of the bios settings and it seems to have sped up the boot. It was something like hardware fastboot. I switched it from off to on. The boot time went from ~2 minutes to ~12 seconds. So far, I have no been having freezing problems. I have only just finished installing everything onto the computer though. I have downloaded all the drivers from the motherboard maker's website. I have also created a backup image. When I ran whocrashed my computer froze instead of crashing properly.

zbook · 18 Jan 2018

1) Which antivirus product are installed on the computer?
2) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings >
> under performance click settings > on performance options click advanced tab > under virtual memory click change > post an image of virtual memory into the thread
> under startup and recovery > click on settings > post an image into the thread
3) Run HD Tune: (on each drive)
http://www.hdtune.com/
Perform:
a) full error scan > post images into the thread
(this may take several hours so plan to run overnight)
b) Health (SMART) > post image into the thread
c) Benchmark > post images into the thread
4) In the left lower corner search type: services > scroll down to windows defender > right click on each row > click on properties > look at service status > click start > change startup type to automatic > reboot

Code:

Event[1751]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2018-01-18T21:01:44.780  Event ID: 1005  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: Unable to produce a minidump file from the full dump file.

Code:

Event[1755]:  Log Name: System  Source: Service Control Manager  Date: 2018-01-18T21:03:52.966  Event ID: 7000  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: The Windows Defender Antivirus Service service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Code:

Event[1726]:  Log Name: System  Source: volmgr  Date: 2018-01-18T21:01:40.491  Event ID: 161  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: Dump file creation failed due to error during dump creation.

Code:

Event[1707]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2018-01-18T20:59:18.609  Event ID: 1005  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: Unable to produce a minidump file from the full dump file.

Code:

Event[1683]:  Log Name: System  Source: volmgr  Date: 2018-01-18T20:59:13.379  Event ID: 161  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: Dump file creation failed due to error during dump creation.

Code:

Event[1660]:  Log Name: System  Source: Disk  Date: 2018-01-18T20:27:21.526  Event ID: 157  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: Disk 2 has been surprise removed.

Code:

Event[1659]:  Log Name: System  Source: iaStorA  Date: 2018-01-18T20:26:51.197  Event ID: 129  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: Reset to device, \Device\RaidPort0, was issued.

Code:

Event[1654]:  Log Name: System  Source: Service Control Manager  Date: 2018-01-18T20:17:52.556  Event ID: 7000  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: The Windows Defender Antivirus Service service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Code:

Event[1340]:  Log Name: System  Source: storahci  Date: 2018-01-18T20:01:20.551  Event ID: 129  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: Reset to device, \Device\RaidPort0, was issued.

Code:

Event[300]:  Log Name: System  Source: Disk  Date: 2018-01-17T22:35:21.388  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.

Code:

Event[761]:  Log Name: System  Source: Disk  Date: 2018-01-18T00:45:21.942  Event ID: 157  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-T0M67QD  Description: Disk 2 has been surprise removed.