PC restarts randomly.

  1.    15 Jan 2018 #1

    PC restarts randomly.

    My PC reboot randomly... I already formatted the pc, the temperature is not so high and even so it restarts on its own.

    This weekend, for exemple, I played euro truck simulator 2 all day, while whatching stream and it was all good. Today I also did the same thing, but when I was change the game to Battlerite, my PC rebooted in the middle of a match.

    Last week I played Dragon age inquisition for 7 hours. When I stopped playing and started watching stream, it also rebooted

    Also last week, I was downloading dark souls and the computer restarted, it was not doing anything at the moment besides to download dark souls.

    I do not know what might be causing this problem, can you help me?

    Thanks for the collaboration,

    PC restarts randomly. Attached Files
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,692
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18277
       16 Jan 2018 #2

    Hello and welcome to TenForums :)

    The problem is showing as a 0x124 hardware fault and the error reported by the CPU is a BUS error. It is very difficult to pinpoint what might be causing this error, it could be motherboard, memory, processor, etc. You basically have to test everything and rule out components one at a time.

    Here are some guidelines to help you, ask any questions if you are unsure what to do:

    PC restarts randomly. STOP 0x124 Troubleshooting PC restarts randomly.
    Read carefully before proceeding.

    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.

    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test

    PC restarts randomly. ONE PC restarts randomly.

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    PC restarts randomly. TWO PC restarts randomly.

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    PC restarts randomly. THREE PC restarts randomly.

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    PC restarts randomly. FOUR PC restarts randomly.

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.
    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputersSystem Spec


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