Windows 10: Acer v5 new Win iteration random restarts

  1.    15 Jan 2018 #1

    Acer v5 new Win iteration random restarts


    First off I apologize to the forum moderator for posting this in the wrong section earlier.

    Next, the original thread is @
    Laptop random reboot after update to latest win edition - Windows 10 Forums

    My laptop sometimes unexpectedly restarts. NO BSOD - Simply kinda like a log off log on thing, that crashes the system.
    My real reported problem is below :

    "The previous system shutdown at 6:12:10 PM on ‎12/‎29/‎2017 was unexpected."

    HArdware :

    "Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 141
    Parameter 1: ffffd40c3a0f4010
    Parameter 2: fffff80e114ecd78
    Parameter 3: 0
    Parameter 4: 7f24
    OS version: 10_0_16299
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.16299.2.0.0.256.48
    Locale ID: 1050"

    "Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 141
    Parameter 1: ffffd40c3d46a010
    Parameter 2: fffff80e114ecd78
    Parameter 3: 0
    Parameter 4: a7fc
    OS version: 10_0_16299
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.16299.2.0.0.256.48
    Locale ID: 1050

    There params repoters are :

    Marko1401 said: View Post
    Device manager shows no hardware issues with devices, no question marks.
    ssd life is at 97% without any problems, just checked. I initially also thought that I have a failing SSD. I'd like to eliminate memory problems next. Some tool?


    Attachment 170205
    Attachment 170206
    Attachment 170207
    Attachment 170208
    Attachment 170209
    Can someone help out?
      My ComputerSystem Spec


  2. Posts : 3,367
    64bit Win 10 Pro ver 1803 Build 17134.81 and W10 Insider Build 17677
       16 Jan 2018 #2

    Here is a memory diagnostic test you can run:




    Acer v5 new Win iteration random restarts Diagnostic Test Acer v5 new Win iteration random restarts
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
      My ComputersSystem Spec

  3.    16 Jan 2018 #3

    I'll try that.

    I there no newer test software that you can just install and run?
      My ComputerSystem Spec


  4. Posts : 3,367
    64bit Win 10 Pro ver 1803 Build 17134.81 and W10 Insider Build 17677
       16 Jan 2018 #4

    Marko1401 said: View Post
    I'll try that.

    I there no newer test software that you can just install and run?
    Actually I and the other analysts on here all prefer this tool - it reliably detects any problems with RAM provided you let it run for the full 8 passes as recommended above. It runs from a bootable CD or USB drive and so you are not using your OS at all.
      My ComputersSystem Spec

  5.    16 Jan 2018 #5

    philc43 said: View Post
    Actually I and the other analysts on here all prefer this tool - it reliably detects any problems with RAM provided you let it run for the full 8 passes as recommended above. It runs from a bootable CD or USB drive and so you are not using your OS at all.
    Yes but I cant get it to boot
    And did everything as instructed.
    Its pretty straightforward
      My ComputerSystem Spec

  6.    16 Jan 2018 #6

    Click image for larger version. 

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Views:	2 
Size:	52.8 KB 
ID:	172906
      My ComputerSystem Spec


  7. Posts : 17,862
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Jan 2018 #7

    Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials: Boot from USB Drive on Windows 10 PC Installation Upgrade Tutorials


    Note
    If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB.
    How to Enable Fast Boot or Ultra Fast Boot in UEFI Firmware Settings for Windows: Enable or Disable Fast Boot in UEFI Firmware Settings for Windows Performance Maintenance Tutorials


    1. Try another USB stick
    2. Try all USB ports (2.0 and 3.0)
    3. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
    4. Turn off temporarily fast boot, secure boot, CSM if enabled
      My ComputerSystem Spec


 

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