New Desktop randomly crashes to black screen after normal operation


  1. Posts : 5
    Windows 10
       #1

    New Desktop randomly crashes to black screen after normal operation


    This is my first time posting so thank you for any advice or insight

    My new PC which I've just built has been randomly crashing to a black screen, no BSOD...

    It occurs randomly, sometimes not for days, othertimes multiple times within a day. I will usually be surfing the net, it has crashed once when I was gaming.

    Sepcs of PC outlined below:
    armymedtech - Saved Part Lists - PCPartPicker Canada

    Event viewer shows this after every crash:

    Microsoft-Windows-Kernel-Power

    EventID 41, Version 6, Task 63

    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
    BugcheckInfoFromEFI true
    CheckpointStatus 0


    I will often get this error just before the crash occurs:

    Microsoft-Windows-DistributedCOM

    EventID 10016, Version 0, Task 0

    - EventData

    param1 application-specific
    param2 Local
    param3 Activation
    param4 {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
    param5 {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
    param6 NT AUTHORITY
    param7 LOCAL SERVICE
    param8 S-1-5-19
    param9 LocalHost (Using LRPC)
    param10 Unavailable
    param11 Unavailable

    What I have done so far reading various threads:

    Updated all drivers
    Flashed bios to latest version
    Memory check with Memtest86
    Checked for bad sectors on all my hard drives (none found)
    Disabled audio drivers as I have two installed
    Tried different power settings
    Ensured all cables and connections were properly secured

    DM log report is attached below

    Thank you!
      My Computer


  2. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    The website has strict rules on piracy.
    Please comment on Adobe licensing.
      My Computer


  3. Posts : 5
    Windows 10
    Thread Starter
       #3

    Thank you for reminding me of the piracy policy. I have uninstalled adobe. Also I have reattached the new DM Log report with adobe removed. Of note, I am running and inactivated version of windows, from what I understand this is not considered piracy.
      My Computer


  4. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    armymedtech said:
    Thank you for reminding me of the piracy policy. I have uninstalled adobe. Also I have reattached the new DM Log report with adobe removed. Of note, I am running and inactivated version of windows, from what I understand this is not considered piracy.
    What do you mean by inactivated version of windows?

    Please run this log collector and post a new zip:
    log collector v2-beta06.zip

    Open administrative command prompt and type or copy and paste:
    slmgr /dlv
    Use one drive or drop box to post a share link into the thread.
      My Computer


  5. Posts : 5
    Windows 10
    Thread Starter
       #5

    I've ran the new log collector, see zip attached below

    I've also ran the "slmgr /dlv" on cmd prompt as instructed. I've attached the results as a jpg
      My Computer


  6. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Originally Posted by armymedtech
    Thank you for reminding me of the piracy policy. I have uninstalled adobe. Also I have reattached the new DM Log report with adobe removed. Of note, I am running and inactivated version of windows, from what I understand this is not considered piracy.


    This is from post #4.
    Please explain WIndows inactivated version.
      My Computer


  7. Posts : 13,955
    Windows 10 Pro X64 21H1 19043.1503
       #7

    No dumps in the zips you uploaded.

    I did see a lot of these in the event logs though:
    Code:
    Event[4249]:
      Log Name: System
      Source: Netwtw04
      Date: 2018-01-12T23:40:47.586
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-L6B3E4A
      Description: 
    Intel(R) Dual Band Wireless-AC 8265 : Has determined that the network adapter is not functioning properly.
    Code:
    Event[4255]:
      Log Name: System
      Source: Netwtw04
      Date: 2018-01-12T23:40:47.586
      Event ID: 5005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-L6B3E4A
      Description: 
    Intel(R) Dual Band Wireless-AC 8265 : Has encountered an internal error and has failed.
    The one you have is c:\windows\system32\drivers\netwtw04.sys (19.50.1.6, 7.33 MB (7,689,728 bytes), 2017-09-29 8:40 AM)
    There is a newer one here: Downloads for Intel® Dual Band Wireless-AC 8265 - 20.10.0 dated 2017-12-19. Try it, see if it makes a difference.

    It's also possible the NIC is going bad and needs to be replaced.
      My Computers


  8. Posts : 5
    Windows 10
    Thread Starter
       #8

    zbook said:
    Originally Posted by armymedtech
    Thank you for reminding me of the piracy policy. I have uninstalled adobe. Also I have reattached the new DM Log report with adobe removed. Of note, I am running and inactivated version of windows, from what I understand this is not considered piracy.


    This is from post #4.
    Please explain WIndows inactivated version.
    I was running and inactivated version of windows when the crashes first started happening as I lost my old activation key when I was building my computer. I thought that might have been the problem and leading to the crashes. I have activated windows with a key and the crashes are still happening... is there any other explanation you require?

    Thank you Ztruker, I will try the new driver you suggested and report back.
      My Computer


  9. Posts : 5
    Windows 10
    Thread Starter
       #9

    Thanks for the suggestion Ztruker, however most recent crash after the driver update took place while I was surfing the internet. Itunes was on as well. I still have not been able to find a pattern which can get the computer to crash reliably so difficult to find the problem....
      My Computer


  10. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Download and install Everything:
    voidtools

    It appears that pirated Adobe software may have reappeared on the computer or was incompletely removed.
    Search for any pirated software and remove it so that you can comply with the the no piracy website rule.
    Rule 4
    Forum Rules - Windows 10 Forums
      My Computer


 

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