Random BSOD caused by external hard drive or USB


  1. Posts : 64
    win10
       #1

    Random BSOD caused by external hard drive or USB


    Hi Folks,

    I have a newly built computer with windows 10 installed, AMD Fx 8350, Asrock 970 pro3 motherboard,650 watt GPU, 7970 HD videocard, everything is plugged in properly, all drivers up to date, AMD Chipset drivers installed as well. I am expierencing 2 issues at the moment. When I plug in my external hard drive in the USB 3.0, it randomly disconnects and connects back up in a second or 2, this gets annoying as I need it to play movies, install programs etc. I have made sure that all the power settings are "do not turn off usb" in the power options. ALso I have made sure that in the device manager, the power management options are all unticked. My other issue is the random BSOD which usually have the error: Dump file creation failed due to error during dump creation. With the event data: \Device\HarddiskVolume4 . I have made sure that the external USB is scanned and free from errors with 3rd party software.
    This is the other error I get: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. This is the detail:
    Code:
    System
    - Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 6
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    - TimeCreated
    [ SystemTime] 2018-01-12T23:12:05.109562300Z
    EventRecordID 5044
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer DESKTOP-G9A3RL4
    - Security
    [ UserID] S-1-5-18
    - EventData
    BugcheckCode 126
    BugcheckParameter1 0xffffffffc0000005
    BugcheckParameter2 0xfffff80dd9903aa7
    BugcheckParameter3 0xffff9e84efa76738
    BugcheckParameter4 0xffff9e84efa75f80
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
    BugcheckInfoFromEFI true
    CheckpointStatus 0

    The third error is : The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff80dd9903aa7, 0xffff9e84efa76738, 0xffff9e84efa75f80). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: c0042f26-a53e-4aa9-9c6c-69d69b8d3e4b. Memory dump attached. EDit: will attach later as I need to sort out the permission crap from windows 10

    Any help is appreciated it :)
      My Computer


  2. Posts : 14,897
    Windows 10 Pro
       #2

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My Computers


  3. Posts : 64
    win10
    Thread Starter
       #3

    Done :) Fixed the first issue, had to uninstall windows USB driver and get the motherboards one, the AMD one wouldnt work, but now onto the second problem,

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 6
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    - TimeCreated
    [ SystemTime] 2018-01-15T09:03:51.087556500Z
    EventRecordID 1206
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer DESKTOP-G9A3RL4
    - Security
    [ UserID] S-1-5-18

    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
    BugcheckInfoFromEFI true
    CheckpointStatus 0


    Can I just say, the comp tempretures are absolutly fine, and power is 600w which should be more than enough :)
      My Computer


  4. Posts : 64
    win10
    Thread Starter
       #4

    Done :) Fixed the first issue, had to uninstall windows USB driver and get the motherboards one, the AMD one wouldnt work, but now onto the second problem,

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 6
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    - TimeCreated
    [ SystemTime] 2018-01-15T09:03:51.087556500Z
    EventRecordID 1206
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer DESKTOP-G9A3RL4
    - Security
    [ UserID] S-1-5-18

    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
    BugcheckInfoFromEFI true
    CheckpointStatus 0


    Can I just say, the comp tempretures are absolutly fine, and power is 600w which should be more than enough :)
    Edit: I thought I updated my system spec, its not updating for some reason
      My Computer


  5. Posts : 64
    win10
    Thread Starter
       #5

    Done :) Fixed the first issue, had to uninstall windows USB driver and get the motherboards one, the AMD one wouldnt work, but now onto the second problem,

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 6
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    - TimeCreated
    [ SystemTime] 2018-01-15T09:03:51.087556500Z
    EventRecordID 1206
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer DESKTOP-G9A3RL4
    - Security
    [ UserID] S-1-5-18

    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
    BugcheckInfoFromEFI true
    CheckpointStatus 0


    Can I just say, the comp tempretures are absolutly fine, and power is 600w which should be more than enough :)
    Edit: system spec is on this post
      My Computer


  6. Posts : 14,897
    Windows 10 Pro
       #6

    aymanibousi said:
    Can I just say, the comp tempretures are absolutly fine, and power is 600w which should be more than enough :)
    Edit: system spec is on this post
    Possibly, but it also depends on the voltages the PSU provides, there are many that fail with the voltages.
      My Computers


  7. Posts : 64
    win10
    Thread Starter
       #7

    I have tested it out with a 9590fx and 390x with my mates computer and its working fine, his 750w PSU was doing the same thing with my PC!
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 09:39.
Find Us




Windows 10 Forums