Random BSOD caused by external hard drive or USB


  1. aymanibousi
    Posts : 64
    win10
       New #1

    Random BSOD caused by external hard drive or USB


    Hi Folks,

    I have a newly built computer with windows 10 installed, AMD Fx 8350, Asrock 970 pro3 motherboard,650 watt GPU, 7970 HD videocard, everything is plugged in properly, all drivers up to date, AMD Chipset drivers installed as well. I am expierencing 2 issues at the moment. When I plug in my external hard drive in the USB 3.0, it randomly disconnects and connects back up in a second or 2, this gets annoying as I need it to play movies, install programs etc. I have made sure that all the power settings are "do not turn off usb" in the power options. ALso I have made sure that in the device manager, the power management options are all unticked. My other issue is the random BSOD which usually have the error: Dump file creation failed due to error during dump creation. With the event data: \Device\HarddiskVolume4 . I have made sure that the external USB is scanned and free from errors with 3rd party software.
    This is the other error I get: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. This is the detail:
    Code:
    
System

    

    
  
    

 
    -
Provider

    

    
  
    


[  Name]
Microsoft-Windows-Kernel-Power

    

    
 
    


[  Guid]
{331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    

    		

    

    
 
    

 
    
EventID
41

    

    		

    

    
 
    

 
    
Version
6

    

    		

    

    
 
    

 
    
Level
1

    

    		

    

    
 
    

 
    
Task
63

    

    		

    

    
 
    

 
    
Opcode
0

    

    		

    

    
 
    

 
    
Keywords
0x8000400000000002

    

    		

    

    
 
    

 
    -
TimeCreated

    

    
  
    


[  SystemTime]
2018-01-12T23:12:05.109562300Z

    

    		

    

    
 
    

 
    
EventRecordID
5044

    

    		

    

    
 
    

 
    
Correlation

    

    		

    

    
 
    

 
    -
Execution

    

    
  
    


[  ProcessID]
4

    

    
 
    


[  ThreadID]
8

    

    		

    

    
 
    

 
    
Channel
System

    

    		

    

    
 
    

 
    
Computer
DESKTOP-G9A3RL4

    

    		

    

    
 
    

 
    -
Security

    

    
  
    


[  UserID]
S-1-5-18

    

    		

    

    

 
    -
EventData

    

    
  
    

BugcheckCode
126

    

    
 
    

BugcheckParameter1
0xffffffffc0000005

    

    
 
    

BugcheckParameter2
0xfffff80dd9903aa7

    

    
 
    

BugcheckParameter3
0xffff9e84efa76738

    

    
 
    

BugcheckParameter4
0xffff9e84efa75f80

    

    
 
    

SleepInProgress
0

    

    
 
    

PowerButtonTimestamp
0

    

    
 
    

BootAppStatus
0

    

    
 
    

Checkpoint
0

    

    
 
    

ConnectedStandbyInProgress
false

    

    
 
    

SystemSleepTransitionsToOn
0

    

    
 
    

CsEntryScenarioInstanceId
0

    

    
 
    

BugcheckInfoFromEFI
true

    

    
 
    

CheckpointStatus
0

    The third error is : The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff80dd9903aa7, 0xffff9e84efa76738, 0xffff9e84efa75f80). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: c0042f26-a53e-4aa9-9c6c-69d69b8d3e4b. Memory dump attached. EDit: will attach later as I need to sort out the permission crap from windows 10

    Any help is appreciated it :)
      My Computer
    Quote Quote

  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My Computers
    Quote Quote

  4. aymanibousi
    Posts : 64
    win10
    Thread Starter
       New #3

    Done :) Fixed the first issue, had to uninstall windows USB driver and get the motherboards one, the AMD one wouldnt work, but now onto the second problem,

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 6
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    - TimeCreated
    [ SystemTime] 2018-01-15T09:03:51.087556500Z
    EventRecordID 1206
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer DESKTOP-G9A3RL4
    - Security
    [ UserID] S-1-5-18

    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
    BugcheckInfoFromEFI true
    CheckpointStatus 0


    Can I just say, the comp tempretures are absolutly fine, and power is 600w which should be more than enough :)
      My Computer
    Quote Quote

  6. aymanibousi
    Posts : 64
    win10
    Thread Starter
       New #4

    Done :) Fixed the first issue, had to uninstall windows USB driver and get the motherboards one, the AMD one wouldnt work, but now onto the second problem,

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 6
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    - TimeCreated
    [ SystemTime] 2018-01-15T09:03:51.087556500Z
    EventRecordID 1206
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer DESKTOP-G9A3RL4
    - Security
    [ UserID] S-1-5-18

    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
    BugcheckInfoFromEFI true
    CheckpointStatus 0


    Can I just say, the comp tempretures are absolutly fine, and power is 600w which should be more than enough :)
    Edit: I thought I updated my system spec, its not updating for some reason
      My Computer
    Quote Quote

  7. aymanibousi
    Posts : 64
    win10
    Thread Starter
       New #5

    Done :) Fixed the first issue, had to uninstall windows USB driver and get the motherboards one, the AMD one wouldnt work, but now onto the second problem,

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 6
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    - TimeCreated
    [ SystemTime] 2018-01-15T09:03:51.087556500Z
    EventRecordID 1206
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer DESKTOP-G9A3RL4
    - Security
    [ UserID] S-1-5-18

    - EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
    BugcheckInfoFromEFI true
    CheckpointStatus 0


    Can I just say, the comp tempretures are absolutly fine, and power is 600w which should be more than enough :)
    Edit: system spec is on this post
      My Computer
    Quote Quote

  8. axe0
    Posts : 14,903
    Windows 10 Pro
       New #6

    aymanibousi said:
    Can I just say, the comp tempretures are absolutly fine, and power is 600w which should be more than enough :)
    Edit: system spec is on this post
    Possibly, but it also depends on the voltages the PSU provides, there are many that fail with the voltages.
      My Computers
    Quote Quote

  9. aymanibousi
    Posts : 64
    win10
    Thread Starter
       New #7

    I have tested it out with a 9590fx and 390x with my mates computer and its working fine, his 750w PSU was doing the same thing with my PC!
      My Computer
    Quote Quote

 

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