Windows 10: BSOD randomly occurs, even after clean install

Page 2 of 4 FirstFirst 1234 LastLast
  1.    12 Jan 2018 #11

    I had another blue screen, it mentioned "storport.sys". Photo and log attached.
    Attached Thumbnails Attached Thumbnails bsod photo.jpg  
    BSOD randomly occurs, even after clean install Attached Files
      My ComputerSystem Spec


  2. Posts : 17,841
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Jan 2018 #12

    nun said: View Post
    I had another blue screen, it mentioned "storport.sys". Photo and log attached.
    Did not see the attachment for the latest bsod in this link.
      My ComputerSystem Spec


  3. Posts : 17,841
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Jan 2018 #13

    Open file explorer > this PC > C: > search for: C:\Windows\MEMORY.DMP
    Post a zip into the thread.
      My ComputerSystem Spec

  4.    12 Jan 2018 #14

    The zipped DMP is 97MB so I can't upload it here. Dropbox link below:

    Dropbox - MEMORY.zip


    I'm getting blue screens within 5 minutes of turning on my PC every time, without fail. Not sure if that indicates anything.
      My ComputerSystem Spec


  5. Posts : 17,841
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Jan 2018 #15

    The misbehaving drivers were identified with the memory dump.
    atikmdag
    atikmpag

    These are the AMD graphics drivers.

    Please complete the tests in the prior links so that the RAM and Drive are tested.

    Perform the following steps:
    1) Uninstall everything AMD using DDU
    2) Download and install new drivers from the AMD website
    Be sure the "clean install" box is checked and only install the graphics driver.
    https://www.wagnardsoft.com/Display
    Driver Uninstaller Download version 17.0.8.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    AMD Support and Radeon Software Driver Download
    AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums
      My ComputerSystem Spec

  6.    12 Jan 2018 #16

    I'm running the memtest now. I'll update tomorrow with the results. Thanks for the help so far, you're awesome!
      My ComputerSystem Spec


  7. Posts : 17,841
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Jan 2018 #17

    Making progress.
    You're welcome.
      My ComputerSystem Spec

  •    13 Jan 2018 #18

    I ran memtest for 8 passes. No errors came up. Click image for larger version. 

Name:	IMG_20180113_112931.jpg 
Views:	1 
Size:	699.0 KB 
ID:	172370

    I'll start HDTune
      My ComputerSystem Spec

  •    13 Jan 2018 #19

    I started the HDTune error scan but got a blue screen after a few minutes. Here is the zip. DESKTOP-ENTOPKH (1-13-2018 11 43 AM).zip

    I tried messing with the display drivers before this. I did a clean ddu uninstall in safe mode, and then installed the latest version of amd video drivers, but I got a blue screen and when it rebooted it had uninstalled the drivers. I managed to get them to stick by installing an older driver version and manually rebooting after the install. My video cut out a few times and I noticed in device manager that intel HD graphics had the yellow triangle with the ! mark, so I uninstalled the device drivers and the issue went away. The system was stable for much longer than any time during this whole ordeal, but it ended up crashing again. The drivers are sticking now, but the system is crashing.
      My ComputerSystem Spec

  •    13 Jan 2018 #20

    Also, now HDTune is saying that the trial period is over and wont let me launch it. I reinstalled with no luck. Odd, I only installed it today.

    I see now that there is a free version, oops.
      My ComputerSystem Spec


  •  
    Page 2 of 4 FirstFirst 1234 LastLast

    Related Threads
    Hello, i get a BSDO randomly while playing games or even surfing the web. It happens most times when i perform multitasking like playing a game, using teamspeak and surfing the web. The BSDO itself has no error code. I checked my RAM with...
    Hey guys, I've finally decided I need some external help with a BSOD that has been bugging me for basically a year. Some days I will never see it and others it happens 3 times in a day. I have stress tested my RAM, CPU and GPU and all have shown...
    BSOD randomly occurs while doing normal tasks in BSOD Crashes and Debugging
    Hi, So I've had this ASUS laptop for about 2 months now, and I've had 3 crashes so far about 2 weeks apart. The first time I was in class reading notes on chrome, the second time was when I was typing a report in word, and the third time was...
    BSOD occurs randomly in BSOD Crashes and Debugging
    Hi, I have BSODs occuring randomly, sometimes 2-3 times a day, sometimes nothing for a week. The BSOD says MACHINE_CHECK_ERROR. I updated all the drivers to no avail.
    BSOD randomly occurs in BSOD Crashes and Debugging
    I have had the BSOD occurring randomly for the past several days. The computer will just shut down.
    Our Sites
    Site Links
    About Us
    Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

    Designer Media Ltd
    All times are GMT -5. The time now is 11:47.
    Find Us