BSOD randomly occurs, even after clean install

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  1. nun
    Posts : 21
    Windows 10 version 1903
    Thread Starter
       #11

    I had another blue screen, it mentioned "storport.sys". Photo and log attached.
      My Computer


  2. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    nun said:
    I had another blue screen, it mentioned "storport.sys". Photo and log attached.
    Did not see the attachment for the latest bsod in this link.
      My Computer


  3. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Open file explorer > this PC > C: > search for: C:\Windows\MEMORY.DMP
    Post a zip into the thread.
      My Computer


  4. nun
    Posts : 21
    Windows 10 version 1903
    Thread Starter
       #14

    The zipped DMP is 97MB so I can't upload it here. Dropbox link below:

    Dropbox - MEMORY.zip


    I'm getting blue screens within 5 minutes of turning on my PC every time, without fail. Not sure if that indicates anything.
      My Computer


  5. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    The misbehaving drivers were identified with the memory dump.
    atikmdag
    atikmpag

    These are the AMD graphics drivers.

    Please complete the tests in the prior links so that the RAM and Drive are tested.

    Perform the following steps:
    1) Uninstall everything AMD using DDU
    2) Download and install new drivers from the AMD website
    Be sure the "clean install" box is checked and only install the graphics driver.
    https://www.wagnardsoft.com/Display
    Driver Uninstaller Download version 17.0.8.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    AMD Support and Radeon Software Driver Download
    AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums
      My Computer


  6. nun
    Posts : 21
    Windows 10 version 1903
    Thread Starter
       #16

    I'm running the memtest now. I'll update tomorrow with the results. Thanks for the help so far, you're awesome!
      My Computer


  7. Posts : 39,971
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    Making progress.
    You're welcome.
      My Computer


  8. nun
    Posts : 21
    Windows 10 version 1903
    Thread Starter
       #18

    I ran memtest for 8 passes. No errors came up. Attachment 172370

    I'll start HDTune
      My Computer


  9. nun
    Posts : 21
    Windows 10 version 1903
    Thread Starter
       #19

    I started the HDTune error scan but got a blue screen after a few minutes. Here is the zip. Attachment 172375

    I tried messing with the display drivers before this. I did a clean ddu uninstall in safe mode, and then installed the latest version of amd video drivers, but I got a blue screen and when it rebooted it had uninstalled the drivers. I managed to get them to stick by installing an older driver version and manually rebooting after the install. My video cut out a few times and I noticed in device manager that intel HD graphics had the yellow triangle with the ! mark, so I uninstalled the device drivers and the issue went away. The system was stable for much longer than any time during this whole ordeal, but it ended up crashing again. The drivers are sticking now, but the system is crashing.
      My Computer


  10. nun
    Posts : 21
    Windows 10 version 1903
    Thread Starter
       #20

    Also, now HDTune is saying that the trial period is over and wont let me launch it. I reinstalled with no luck. Odd, I only installed it today.

    I see now that there is a free version, oops.
      My Computer


 

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