Windows 10: BSOD Playing Overwatch, Whea_uncorrectable_error

  1.    10 Jan 2018 #1

    BSOD Playing Overwatch, Whea_uncorrectable_error


    Hey everyone,

    I got my very first BSOD when i am playing overwatch. I'm using my laptop almost 2 years. Windows 10 x64, 8Gb ram, Intel i7-5700hq 2.7ghz. And using One Hdd, one ssd and """ m2-pci express ssd on m2 port. my computer brand says it s not supported at m2-pci express ssd at my motherboard but i am using it anyway for one year (no problem for now)"""

    Thank you for supports people TFdebugFiles.rar
      My ComputerSystem Spec


  2. Posts : 5,703
    Windows 10 Pro X64 16299.192
       10 Jan 2018 #2

    Dump indicates a hardware failure:
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffd48c67fc1028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000100110b, Low order 32-bits of the MCi_STATUS value.
    Code:
    0: kd> !errrec ffffd48c67fc1028
    ===============================================================================
    Common Platform Error Record @ ffffd48c67fc1028
    -------------------------------------------------------------------------------
    Record Id     : 01d38899535ed734
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 1/10/2018 21:52:07 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffd48c67fc10a8
    Section       @ ffffd48c67fc1180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000040671
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffd48c67fc10f0
    Section       @ ffffd48c67fc1240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 71 06 04 00 00 08 10 00 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffd48c67fc1240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffd48c67fc1138
    Section       @ ffffd48c67fc12c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHELG_ERR_ERR (Proc 0 Bank 7)
      Status      : 0xbe0000000100110b
      Address     : 0x0000000094000000
      Misc.       : 0x0000015088000086
    I suspect your CPU is overheating. You can use a program like Speedfan or HdwInfo to monitor temps to check this.

    You can also follow this tutorial to stress test your CPU:
    Prime95 - Stress Test Your CPU - Windows 10 Forums
      My ComputersSystem Spec

  3.    12 Jan 2018 #3

    Hi thank you for your support.

    After a new thermal paste I got bsod again. Here is my new debug files. Do you think it's cpu again ? If so I gonna contact my technical support service. Thanks DESKTOP-BTPHEAU-Cmt_13_01_2018__01807,84.zip
      My ComputerSystem Spec


  4. Posts : 17,816
    windows 10 professional version 1607 build 14393.969 64 bit
       12 Jan 2018 #4

    The logs are in a foreign language and cannot be scanned or read.
    Please use English as the default language and re-post the zip for troubleshooting:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    log collector v2-beta06.zip
    For any new BSOD please post a new zip into the thread:
    log collector v2-beta06.zip

    1) Make sure that there is no over clocking while troubleshooting.
    2) Sometimes there are problems in the bios that produce bsod.
    The BIOS: BIOS Version/Date American Megatrends Inc. 5.011, 15.10.2015 SMBIOS Version 2.8
    3) Please check to see if this is the most up to date version.
    4) Open the website for the computer or motherboard manufacturer to view the drivers and BIOS and post URLs or hyperlinks into the thread.
    5) To ensure that there are no improper bios settings please reset the bios.
    6) Sometimes there can be failure to boot after resetting the bios.
    7) Backup the computer files to another drive or to the cloud.
    8) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free
    9) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    10) For Prime95 record:
    a) maximum temperature
    b) continuous test duration

    11) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link in prior post)
    12) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 General Tips Tutorials
      My ComputerSystem Spec


 

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