Windows 10: BSOD after uninstalling Ksapersky


  1. Posts : 6
    Windows 10 Professional (x64) 1709 bulid 16299.125
       10 Jan 2018 #1

    BSOD after uninstalling Ksapersky


    Hi
    I have had three instances of BSOD and also some very high CPU levels (100% for more than half an hour) after uninstalling Kaspersky to use only Defender and Malware Bytes. No other programs have been installed. The Laptop is totally updated.
    Thank you for any tips.
    BSOD after uninstalling Ksapersky Attached Files
      My ComputerSystem Spec


  2. Posts : 5,703
    Windows 10 Pro X64 16299.192
       10 Jan 2018 #2

    Dump indicates a problem with RTKVHD64.sys.
    Code:
    ffffe189`c4747f98  fffff801`ffffffffUnable to load image \SystemRoot\system32\drivers\RTKVHD64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
     RTKVHD64+0x3effff
    Driver Description: Realtek High Definition Audio Function Driver
    Driver Update Site: http://www.realtek.com.tw/downloads/...Level=3&Conn=2

    See if you can find a newer driver, maybe Windows Update. If not, try rolling the driver for your Audio back a level, see if that helps.

    You also have mismatched memory so it would be a good idea to remove the 4GB DIMM, see if that gives you better stability.
    Code:
    [Memory Device (Type 17) - Length 34 - Handle 0009h]
      Physical Memory Array Handle  0008h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelA-DIMM0
      Bank Locator                  BANK 0
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Samsung
      Serial Number                         
      Asset Tag Number                  
      Part Number                   K4B8G1646B-MYK0   
    [Memory Device (Type 17) - Length 34 - Handle 000ah]
      Physical Memory Array Handle  0008h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          8192MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelB-DIMM0
      Bank Locator                  BANK 2
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Hynix/Hyundai
      Serial Number                         
      Asset Tag Number                  
      Part Number                   HMT41GS6BFR8A-PB
      My ComputersSystem Spec


  3. Posts : 6
    Windows 10 Professional (x64) 1709 bulid 16299.125
    Thread Starter
       13 Jan 2018 #3

    Hi,
    thanks. The memory has been installed in the Laptop from day one though and has never given any problems.
    The high CPU usage is occasional but bad enough to warrant shutting the PC down. Also, sporadically, basic functions like the Windows taskbar or Settings will not work. After a while, they're back.
    I don't know if that sheds further light on the issue.
    Thank you again
      My ComputerSystem Spec


  4. Posts : 5,703
    Windows 10 Pro X64 16299.192
       13 Jan 2018 #4

    My suggestions are still valid, please give them a try.
      My ComputersSystem Spec


 

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