Windows 10: BSOD (often after firefox crashes)

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  1.    09 Jan 2018 #11

    I'll post error scan screen shot when it finishes, but will do memtest overnight...
    Attached Thumbnails Attached Thumbnails Screenshot (2).png   Screenshot (3).png   Screenshot (4).png  
      My ComputerSystem Spec


  2. Posts : 20,004
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jan 2018 #12

    A reset with remove files is similar to clean install.

    The bugchecks were:
    1A
    139
    4E
    12B

    The MEMORY_MANAGEMENT bug check has a value of 0x0000001A. This indicates that a severe memory management error occurred
    The KERNEL_SECURITY_CHECK_FAILURE bug check has a value of 0x00000139. This bug check indicates that the kernel has detected the corruption of a critical data structure.
    The PFN_LIST_CORRUPT bug check has a value of 0x0000004E. This indicates that the page frame number (PFN) list is corrupted.
    The FAULTY_HARDWARE_CORRUPTED_PAGE bug check has a value of 0x0000012B. This bug check indicates that a single-bit error was found in this page. This is a hardware memory error.

    The 12B bugcheck is often seen with RAM problems.
    If there are any errors when using Memtest86+ version 5.01 that is a fail.
    Then remove all RAM modules except 1 and test each RAM module in the same DIMM for 8 or more passes.


    Please update the system specs in the "My Computer" section (links in post #5 step #7) and please open the website for the computer's drivers and bios and post a URL or hyperlink into the thread.
      My ComputerSystem Spec

  3.    09 Jan 2018 #13

    zbook said: View Post
    A reset with remove files is similar to clean install.

    The bugchecks were:
    1A
    139
    4E
    12B

    The MEMORY_MANAGEMENT bug check has a value of 0x0000001A. This indicates that a severe memory management error occurred
    The KERNEL_SECURITY_CHECK_FAILURE bug check has a value of 0x00000139. This bug check indicates that the kernel has detected the corruption of a critical data structure.
    The PFN_LIST_CORRUPT bug check has a value of 0x0000004E. This indicates that the page frame number (PFN) list is corrupted.
    The FAULTY_HARDWARE_CORRUPTED_PAGE bug check has a value of 0x0000012B. This bug check indicates that a single-bit error was found in this page. This is a hardware memory error.

    The 12B bugcheck is often seen with RAM problems.
    If there are any errors when using Memtest86+ version 5.01 that is a fail.
    Then remove all RAM modules except 1 and test each RAM module in the same DIMM for 8 or more passes.


    Please update the system specs in the "My Computer" section (links in post #5 step #7) and please open the website for the computer's drivers and bios and post a URL or hyperlink into the thread.
    Iíve started the mem test pic is attached. Call me crazy but isnít red bad? I think I heard when things are okay it should be green no? Well I hope so Iíd rather it be bad and just finally know what the problem is!
    Attached Thumbnails Attached Thumbnails C2A57A2D-F001-4523-9D62-AFE5DD32991C.jpeg  
      My ComputerSystem Spec


  4. Posts : 20,004
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jan 2018 #14

    There were 2665 errors.
    Just 1 error is a fail.
    So you can abort testing
    Now determine which RAM module is faulty by testing 1 RAM module at a time in the same DIMM for 8 or more passes.
      My ComputerSystem Spec

  5.    09 Jan 2018 #15

    zbook said: View Post
    There were 2665 errors.
    Just 1 error is a fail.
    So you can abort testing
    Now determine which RAM module is faulty by testing 1 RAM module at a time in the same DIMM for 8 or more passes.
    I just tested the first stick (2 8gb) and it’s immediately red again. Does that mean I don’t need to do 8 passes and can test the other 8 in the same DIMM right away, or will you need to see the results to compare and check if the DIMM is at fault?

    I’ve seen the table in the tutorial, that one should use in order to check if it’s a ram or DIMM fault, but to be honest I cant really make much sense of it in comparison to what I can see on my screen with memtest. Will there be some sort of results page at the end?
      My ComputerSystem Spec

  6.    09 Jan 2018 #16

    Wolf8312 said: View Post
    I just tested the first stick (2 8gb) and itís immediately red again. Does that mean I donít need to do 8 passes and can test the other 8 in the same DIMM right away, or will you need to see the results to compare and check if the DIMM is at fault?

    Iíve seen the table in the tutorial, that one should use in order to check if itís a ram or DIMM fault, but to be honest I cant really make much sense of it in comparison to what I can see on my screen with memtest. Will there be some sort of results page at the end?
    I tested the first stick it failed, as you can see the second seems to be doing okay and I guess this means the slot is okay too. Still I will have to make eight passes and let you know!
    Attached Thumbnails Attached Thumbnails D2185EEB-DD7E-4756-A9B2-99B3ACFA6BC8.jpeg   BF60449D-01A7-4ADE-AD1F-A47B61B0E786.jpeg  
      My ComputerSystem Spec


  7. Posts : 20,004
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jan 2018 #17

    The computer has 4 DIMM slots.
    The RAM were in 1A DIMM 0 and 1B DIMM 0
    The empty DIMM were 1A DIMM 1 and 1B DIMM 1
    Just 1 error is a fail and testing can be aborted.
    There is no advantage to let it go further as the malfunctioning part needs to be removed or replaced.
    The computer manual should have information about the largest size RAM module that can be placed in each DIMM.
    When replacing RAM it should come as a package with matching SKU. This way the modules are compatible.

    Please post into the thread the scannow and restore health reports.

    Check the website for the computer to see whether or not there is a newer version of the BIOS and post the URL or hyperlink into the thread.
      My ComputerSystem Spec

  8.    09 Jan 2018 #18

    Wolf8312 said: View Post
    I just tested the first stick (2 8gb) and it’s immediately red again. Does that mean I don’t need to do 8 passes and can test the other 8 in the same DIMM right away, or will you need to see the results to compare and check if the DIMM is at fault?

    I’ve seen the table in the tutorial, that one should use in order to check if it’s a ram or DIMM fault, but to be honest I cant really make much sense of it in comparison to what I can see on my screen with memtest. Will there be some sort of results page at the end?
    zbook said: View Post
    The computer has 4 DIMM slots.
    The RAM were in 1A DIMM 0 and 1B DIMM 0
    The empty DIMM were 1A DIMM 1 and 1B DIMM 1
    Just 1 error is a fail and testing can be aborted.
    There is no advantage to let it go further as the malfunctioning part needs to be removed or replaced.
    The computer manual should have information about the largest size RAM module that can be placed in each DIMM.
    When replacing RAM it should come as a package with matching SKU. This way the modules are compatible.

    Please post into the thread the scannow and restore health reports.

    Check the website for the computer to see whether or not there is a newer version of the BIOS and post the URL or hyperlink into the thread.
    I was thinking that when I finish testing this second stick (still not reporting errors) I could leave the computer as it is with 8 gig and see if it has any more BSOD problems?

    Can I not just show the salesmen the old (broken) RAM and have them replace it with the same or at least similar modules to what I have been using? To be honest not sure if I still have my manual! Will try to dig it out...

    I will try to get you the scannow results tomorrow. Do you want those results after the new RAM is installed or before?

    I will go out and buy it tomorrow probably.

    Thanks again for your patience and your help. Just to clarify you also want me to see if my bios can be updated to a newer version?
      My ComputerSystem Spec


  9. Posts : 20,004
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jan 2018 #19

    The owners manual for the computer is likely available online.
    Please find the website link for the computer and post it into the thread.
    The website should have available the latest computer / motherboard manufacturer BIOS and drivers to download.
    The computer can run with only 8 GB RAM in 1 DIMM. If you replace the RAM you could consider getting another pair of 8, 8 or a pair of 16,16 or 8,8,8,8 etc. It's best to check the owners manual to see the maximum capacity and configurations approved for the motherboard.
    If you can RMA the RAM then you will likely get a matching pair.
    If the computer is no longer under warranty then you will likely need to acquire a kit or a package where the RAM modules have been tested to work with each other.

    The scannnow and restorehealth can be run any time and repeated as needed.
      My ComputerSystem Spec

  10.    09 Jan 2018 #20

    I'm gonna leave this info here in case I need quick access to it at a later date when I've forgotten how to look it up. I am assuming this is the right site based on the info below.

    http://dlcdnet.asus.com/pub/ASUS/mb/...560.1515544184

    MAXIMUS VI HERO Driver & Tools | Motherboards | ASUS USA

    Manufacturer Product SerialNumber Version
    ASUSTeK COMPUTER INC. MAXIMUS VI HERO 130713916600200 Rev 1.xx
      My ComputerSystem Spec


 
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