Random BSOD once a day,error 0x00000124

Sikoo · 08 Jan 2018

Hello guys ! My pc is restarting once a day without any warning ,idle and game , whenever he wants. After the restart everything is working fine. (this happens almost every day ).
Nothing from my pc is overclocked. I looked in event viewer and it says : The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffff8008fd6fc8f8, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\010818-20984-01.dmp. Report Id: 8fdabe32-bfa4-46b6-9033-d7188d04db77.
Windows updates are turned off (stopped in services).
Automatically restart is unchecked in startup and recovery .
Please help :)

zbook · 08 Jan 2018

Hi Sikoo ,

Welcome to Ten Forums BSOD forum.

The BSOD mini dump files were debugged and displayed 1 misbehaving software driver.
BSOD can occur when there are misbehaving hardware and software drivers and malfunctioning hardware.
These bugchecks, WHEA 0x124 and 101 are often found with malfunctioning hardware.
The event logs displayed a fatal hardware error.
The computer has mismatched RAM.
99U5471-002.A01LF
99U5474-028.A00LF

For all tests / steps please post images into the thread.
If there are any problems posting images please use one drive or drop box share links.

For the WHEA 0x124 the major computer hardware is systematically tested.

1) Update the computer specs in the "My Computer" section:
How To Fill Out Your System Specs
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums Site Use Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

2) Open administrative command prompt and type or copy and paste:
3) sfc /scannow
4) dism /online /cleanup-image /restorehealth
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

6) Make sure that there is no over clocking while troubleshooting.

7) Sometimes there are problems in the BIOS that produce BSOD.
The BIOS: Version/Date American Megatrends Inc. P1.40, 7/23/2015 SMBIOS Version 2.6
8) Please check to see if this is the most up to date version.
9) Open the website for the computer's drivers and BIOS > post a URL or hyperlink into the thread

10) To ensure that there are no improper bios settings please reset the bios.
11) Sometimes there can be failure to boot after resetting the bios.

12) Make sure your files are backed up and saved to another drive or to the cloud.

13) Make a backup image with Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free

14) Save the backup image to another drive or to the cloud.

15) Create a brand new restore point.

How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow

16) Uninstall CPU-Z

When testing for WHEA hardware errors we need to systematically check CPU, GPU, RAM and drive.
Once the bios is reset and there is no overclocking:

17) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Speccy - System Information - Free Download
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer

18) Run Prime95 - Stress Test Your CPU
Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
Prime95 - Stress Test Your CPU Performance Maintenance Tutorials
18) Record maximum temperatures and duration of testing.
19) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
20) Please use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 General Tips Tutorials

19) Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 6 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM BSOD Tutorials

20) Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
When it has completed please use the Microsoft snipping to make images and post them into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 General Tips Tutorials
Post images into the thread for:
a) disk > surface test
b) oveview tab
c) temperature
d) SMART
e) disk performance

21) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
22) Aim for testing for 1 hour.
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
FurMark - GPU Stress Test Performance Maintenance Tutorials

23) All of these test should be done with the bios reset and no over clocking.

24) For each of the above tests please record maximum temperatures and test duration.

25) And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 General Tips Tutorials

26) Open administrative command prompt and type or copy and paste: chkdsk /x /f /r
This may take many hours to run so plan to run it overnight.
27) Post the chkdsk results into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials

Code:

Event[1083]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2018-01-05T16:46:26.286  Event ID: 20  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: DESKTOP-R124O9R  Description: A fatal hardware error has occurred.Component: AMD NorthbridgeError Source: Machine Check ExceptionError Type: 11Processor APIC ID: 0The details view of this entry contains further information.

Code:

Common Platform Error Record @ ffff8008fd6fc8f8-------------------------------------------------------------------------------
Record Id     : 01d38881220a2d90
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/8/2018 13:03:57 (UTC)
Flags         : 0x00000002 PreviousError


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffff8008fd6fc978
Section       @ ffff8008fd6fca50
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal


Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000600f20
Processor ID  : 0x0000000000000000


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffff8008fd6fc9c0
Section       @ ffff8008fd6fcb10
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal


Local APIC Id : 0x0000000000000000
CPU Id        : 20 0f 60 00 00 08 04 00 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ ffff8008fd6fcb10


===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffff8008fd6fca08
Section       @ ffff8008fd6fcb90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal


Error         : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xf2000010000b0c0f

Sikoo · 10 Jan 2018

1. Microsoft Windows [Version 10.0.16299.125](c) 2017 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.16299.15Image Version: 10.0.16299.125[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>

2.Nothing is overclocked.

3.Prime95 = maxium 70 ( forgot to take a picture)

4.FurMark = maxium 75

5.Memtest86+ 5.01 = I had time only for 4 passes...no errors

6.HD Sentinel =Attachment 171804 Attachment 171805 Attachment 171806 Attachment 171807

Just a question...can my psu cause the reboot ?

zbook · 10 Jan 2018

The WHEA testing is done by the process of elimination.
All of the testing must meet criteria and be verified.

For all tests please post images into the thread.
If there are problems posting images please use one drive or drop box share links.

Please repeat testing of CPU and GPU so that there are images posted into the thread.
For each of these tests please record
1) test duration
2) maximum temperature
3) post images into the thread.
For Memtest86+ version 5.01 the testing must be for 8 or more passes.

Each test has:
true positives...................................test result positive with malfunctioning hardware
true negatives..................................test result negative with normally functioning hardware
false positives..................................test result positive with normally functioning hardware
false negatives................................test result negative with malfunctioning hardware
accuracy.............................................mathematical computation of the above 4 results

For Memtest86+ version 5.01 there are a significant number of false negatives unless 8 or more passes are made.
It sometimes takes passes into the 20s to find malfunctioning RAM.

Some of the testing can not be done directly on the hardware and may require a hardware swap to see the impact.
The PSU wattage is low. If you have a friend, neighbor, relative, or local store where you could swap the PSU that would enable you to see the impact of a higher power source.