Windows 10: Lag and repeated BSODs, most often while gaming, KMODE_EXCEPTION

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  1.    07 Jan 2018 #1

    Lag and repeated BSODs, most often while gaming, KMODE_EXCEPTION


    Hey guys,

    Over the last few days I have been getting rather weird problems that I have never seen before. At times, everything starts to lag, meaning my mouse gets jumpy and scrolling isn't fluid anymore. Weird is that as soon as I start a YouTube Video these lags, as far as I tested until now, always and immediately subside and everything is as it should be for as long as the video is running. As soon as the video stops it is merely a question of time when the lag will begin again. Games seem to have the same effect.

    Together with this weird lag the BSODs started. As soon as it happened a second time I began to investigate on why this could be happening, but as I have not updated any drivers, installed any remarkable software or changed my hardware, I am really missing a starting point to gain any new information on that. Updating my graphics drivers seemed to not help in the slightest, my CPU is not at its max, not even during lag and my HDD seems to be in working order as far as I'm able to tell.

    The BSOD just gives me the info "KMODE_EXCEPTION_NOT_HANDLED", to which I have only found info of it being related to some driver. But as the BSOD does not give me any more specific information I am oblivious as to what driver may be causing these problems.

    This problem has been going on for quite a while now and while I know that I should have sought help a bit earlier, I tried to fix it myself first, with no success at all though.

    DESKTOP-QTIMGD3-07_01_2018_151107,91.zip
      My ComputerSystem Spec


  2. Posts : 14,296
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Jan 2018 #2

    The log files are in a foreign language and cannot be scanned or read.
    Please change the default language to English and submit a new zip for troubleshooting:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    log collector v2-beta06.zip

    Please update the specs in the "My Computer" section:

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)
      My ComputerSystem Spec

  3.    08 Jan 2018 #3

    Sorry, thought I had already changed my language to English.

    Here is the new package.
    DESKTOP-QTIMGD3-08-Jan-18_175726_57.zip

    As to the additional information concerning my computer I will do now what I can do right away and as soon as I get the time tomorrow I'll add all the rest I can find information about again.
      My ComputerSystem Spec


  4. Posts : 5,660
    Windows 10 Pro X64 16299.192
       08 Jan 2018 #4

    The 1/7 1:15 and 2:30AM dump shows a problem with Avast:
    Code:
    ffff9e80`850062f8  fffff802`a2713138Unable to load image \SystemRoot\system32\drivers\aswMonFlt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswMonFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
     aswMonFlt+0x3138
    Code:
    ffff9e80`850060c0  fffff802`9f9e1240Unable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSP.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
     aswSP+0x61240
    I havn't look any further yet, but please uninstall Avast and run with the built-in Windows Defender for now. It's a very good Anti-virus program so you will not be unprotected. See if that resolves your problem.

    I or zbook will do more investigation of the dumps and associated files. Just wanted to get started on this.
      My ComputersSystem Spec


  5. Posts : 14,296
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Jan 2018 #5

    Theres a tool which is used to bypass the activation of microsoft products. If you are sure you did not use a tool like this, maybe a friend or store tech did it without your knowledge.


    Rule 4
    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.


    One of the main reasons for this is that the act of pirating the software will inevitably change the working of the software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.
      My ComputerSystem Spec

  6.    09 Jan 2018 #6

    I hope everything is fine now. I asked the person who had been co-using this computer and as far as they are concerned it could only be one thing that is meant and that should be removed now. I can assure you, that my version of Windows is completely legitimate. I bought this computer with Win7 and upgraded when it became possible. I had to reinstall Windows since then, but that shouldn't really be a problem now, should it?

    Anyways, here is the new archive.
    DESKTOP-QTIMGD3-09-Jan-18_145753_89.zip
      My ComputerSystem Spec


  7. Posts : 14,296
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jan 2018 #7

    Please run this beta version of the log collector and post a zip into the thread:
    log collector v2-beta06.zip
      My ComputerSystem Spec

  8.    09 Jan 2018 #8

    I'm not sure if it finished doing what it wanted to do. It never proceeded past waiting for msinfo, but the folder was there already. It doesn't seem like it is going to change anymore, at least it takes far longer than the last one did.

    Here is what it gave me, if something is missing I can try a bit longer. But as there is at least a file named msinfo in there, it might be done? Tell me if you need more.
    DESKTOP-QTIMGD3 (09-Jan-18 6 48 PM).zip
      My ComputerSystem Spec


  9. Posts : 14,296
    windows 10 professional version 1607 build 14393.969 64 bit
       09 Jan 2018 #9

    The logs are in a foreign language and cannot be scanned or read.
    Please use English as the default language and re-post the zip for troubleshooting:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    log collector v2-beta06.zip
      My ComputerSystem Spec

  10.    09 Jan 2018 #10

    My system still is English, just as it was when I made the other archives. Is there anything I might be able to change aside from what is said in the guide? The current setup worked before, so I am clueless as to what causes them to be in the wrong language.
      My ComputerSystem Spec


 
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